Technical assistant Work, Jobs in Pen Y Bont Ar Ogwr, Bge (with Salaries)

Technical Services Assistant
Siderise Insulation —Maesteg
- From £25,500 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
Assistant Brewer
SA Brain & Co Ltd —Cardiff
- £28,000 a year
- Full-time
- Continuous improvement
- Quality control
- In-person
- Free parking
- Sick pay
Quick apply
3d
Goods In Quality Inspector / Engineering Assistant
MFC International Limited —Tonypandy
- £13.50 an hour
- Full-time
- Heavy lifting
- Computer literacy
- Quality control
- Free parking
Quick apply
Assistant Asset Engineer
Transport for Wales —Pontypridd
- £31,500 - £33,000 a year
- Civil engineering
- Engineering
- Master's degree
- Employee discount
Production Assistant
JMC Aviation —Cardiff
- Temporary
- Microsoft Word
- Maintenance
- Organisational skills
Pharmacy Technician
Boots —Bridgend
- Weekend availability
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Estimating Assistant / Tender Enquiries Coordinato...
WALTERS —Aberdare
- Civil engineering
- Schematics
- Construction experience
5d
Assistant Project Manager
Rhondda Cynon Taf —Rhondda Cynon Taff
- £39,152 a year
- Full-time
- Hybrid work
- Civil engineering
- Construction experience
- Budgeting
- Annual leave
- Flexible schedule
Residential Property Solicitor / Conveyancer
Davisons Law —Bridgend
- Full-time
- Annual leave
- Referral programme
Quick apply
Assistant manager
Columbia Sportswear Company —Bridgend
- £28,680 - £37,920 a year
- Full-time
- Team management
- POS
- Training & development
Accounts and Tax Assistant - Making Tax Digital (Entry Level)
Azets —Swansea
- Full-time
- Hybrid work
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Optical Assistant/Receptionist
Gwynns Opticians —Aberdare
- From £12.71 an hour
- Part-time
- Computer literacy
- Organisational skills
- Front desk
- Employee discount
Quick apply
18h
Finance Assistant
Cardiff Community Housing Association —Cardiff
- £30,656 a year
3d
AI Developer
Proxima —Cardiff
- Hybrid work
- Azure
- APIs
- Agile
Assistant Fixer
MS-Group Limited —Cardiff
- £10.85 - £12.71 an hour
- Overtime
Quick apply
7d
Assistant Geotechnical Engineer
Amey Ltd —Cardiff
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
Quick apply
Accounts and Tax Assistant - Making Tax Digital
Azets —Swansea
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Assistant Building Surveyor
AtkinsRéalis —Cardiff
- Full-time
- Hybrid work
- AutoCAD
- Microsoft Office
- Project management
Assistant Project Manager (PMO)
WSP —Cardiff
- Part-time
- Hybrid work
- Microsoft Office
- Contracts
- SharePoint
- Flexitime
- Work from home
5d
Part II Architectural Assistant
Studio HEC —Cardiff
- £28,000 - £33,000 a year
- Part-time
- Hybrid work
- AutoCAD
- CAD
- Project management
- Flexitime
- Work from home
Quick apply
4d

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technical assistant jobs near pen y bont ar ogwr, bge

Technical Services Assistant

Siderise Insulation -
Maesteg

Quick apply

Job details

Full-time
From £25,500 a year

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Employee discount
Enhanced maternity leave
Referral programme
Sick pay
On-site parking

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Customer service
Stakeholder liaison
Administrative support experience
English
Microsoft Office Suite
Technical support
Microsoft Office
Administrative experience
Appointment booking and call handling
Data entry
Organisational skills
Customer support
Customer interaction
Communication skills
Time management

Full job description

Siderise Insulation Ltd is a UK-based manufacturer and supplier of acoustic and fire insulation solutions for the construction, marine, and transportation industries. With over 50 years of experience, we are committed to delivering high-quality products and services that meet our clients' specific needs. Our state-of-the-art facilities and focus on innovation allow us to produce cost-effective and efficient insulation solutions. We value our employees and provide ongoing training and development opportunities to ensure a positive work environment. If you are a talented and passionate individual seeking a rewarding career in the insulation industry, Siderise Insulation Ltd is the place for you.

The Technical Services Assistant will support the Technical Services team by coordinating technical enquiries, maintaining accurate records, supporting internal processes, and assisting with site service administration. The role will help ensure customers receive timely, accurate and professional technical support in line with company procedures and agreed response times.

Key responsibilities

Review, assess and triage incoming technical enquiries, assigning caseloads to Technical Engineers in line with agreed processes and response times.
Maintain accurate and up-to-date records within the CRM system, ensuring information is recorded in accordance with the technical process.
Build and maintain effective working relationships with internal stakeholders, team members and external contacts.
Carry out reviews of technical involvement on projects when required, including preparing project timelines, brief summaries and legacy data reports from internal systems.
Provide technical support by phone and email for enquiries that fall within the required competency level, following the company SKEB matrix.
Assist the Technical Services Advisors with data recording, reporting and additional administrative tasks as required.
Review site installation reports and provide comments in line with company recommendations.
Record site service reports, responses and related communication accurately within the CRM system.
Communicate with customers to clarify details, gather information and support the resolution of technical or site service queries.
Follow agreed processes of work and ensure all responses are completed and recorded within set timeframes and deadlines.
Liaise with external parties where required to support site service activity and customer enquiries.
Assist the Site Services Advisors with data recording, reporting and additional administrative tasks as required.
Manage the site service inbox, ensuring enquiries are reviewed, prioritised and actioned appropriately.
Issue QR codes for site visits and ensure relevant details are shared with the appropriate stakeholders.
Organise Site Service Engineer diaries, including scheduling appointments across the UK and EU.
Reschedule visits when required, communicating changes clearly and promptly to all relevant parties.
Manage survey requests by creating work orders in CRM systems, allocating time in Site Service Engineer diaries and sending meeting invitations in line with the required lead times.
Download Product Installation Training information from survey provider on a weekly basis, update the relevant spreadsheet, and create and issue certificates as required.
Assist the Site Services Coordinator with data recording, reporting and additional administrative tasks as required.

Qualifications

Higher education qualification
Hold a C or above in Maths and English G.C.S.E (or equivalent)
Construction / façade product experience (desirable)
ASFP level 2 in Passive Fire Protection (or willingness to attain whilst in post)

Job Function Technical Knowledge and Skills

Experience in passive fire protection systems (desirable).
Experience within a customer focused environment offering product and service advice.
Excellent communication and interpersonal skills to interact effectively with team members and stakeholders.
Experience working in an administrative, customer service, technical support or coordination role (preferred).
Strong attention to detail with the ability to maintain accurate records and follow defined processes.
Ability to communicate professionally, both written and verbally.
Ability to multi task, prioritise workload and work to agreed timeframes and deadlines.
Competent user in Microsoft Office and general online web functions, willingness to learn use of CRM systems and survey tools.
A proactive and organised approach, with the ability to support team objectives and contribute to a high standard of customer service.

Personal Attributes

Strong communication skills.
Customer focused.
Strong organisational skills.
Excellent attention to detail.
Problem solver.
Adaptable.
Good initiative.

Job Type: Full-time

Pay: From £25,500.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Free parking
Health & wellbeing programme
On-site parking
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

technical assistant jobs in pen y bont ar ogwr, bge

Technical Services Assistant

Assistant Brewer

Goods In Quality Inspector / Engineering Assistant

Assistant Asset Engineer

Production Assistant

Pharmacy Technician

Estimating Assistant / Tender Enquiries Coordinato...

Assistant Project Manager

Residential Property Solicitor / Conveyancer

Assistant manager

Accounts and Tax Assistant - Making Tax Digital (Entry Level)

Optical Assistant/Receptionist

Finance Assistant

AI Developer

Assistant Fixer

Assistant Geotechnical Engineer

Accounts and Tax Assistant - Making Tax Digital

Assistant Building Surveyor

Assistant Project Manager (PMO)

Part II Architectural Assistant

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