Head of customer service Work, Jobs in Pentyrch, Crf (with Salaries)

Head of Customer Care
Capital on Tap —Cardiff
- £500 - £750 a week
- Analysis skills
- Financial services
10d
Customer Experience Advisor
Transport for Wales —Pontypridd
- £26,227.50 a year
- CRM software
- Microsoft Excel
- Customer service
- Employee discount
9d
Head of Digital
PHSGroup —Caerphilly
- Merchandising
- Continuous improvement
- Agile
- Free parking
- Employee discount
Deputy Head of Venues - Food & Beverage
Cardiff Students Union —Cardiff
- £42,939 a year
- Full-time
- Hospitality
- Supervising experience
- Team management
- Employee discount
- Life insurance
Quick apply
14d
Business Development Executive
Tes Global —Llantrisant
- £30,000 - £38,000 a year
- Full-time
- Sales
- Communication skills
- School
Quick apply
Customer Service Assistant
Cardiff Students Union —Cardiff
- From £26,306 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
- Life insurance
Quick apply
11d
Agile Delivery Manager
Tes Global —Llantrisant
- £85,000 - £95,000 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Head of Supply Chain
TT Electronics plc —Abercynon
- Full-time
- Management
- Negotiation
- Annual leave
- Employee assistance programme
Customer Support Specialist
ExpenseIn —Cardiff
- £28,000 - £30,000 a year
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
3d
Tribunal Administrative Officer
Intellectual Property Office —Newport
- £27,740 a year
- Full-time
- Administrative experience
- Presentation skills
- Organisational skills
- Free parking
- Annual leave
13d
Head of Portfolio Management Office
Welsh Water —Cardiff
- Up to £95,000 a year
- Analysis skills
- Project management
- No degree
- Annual leave
- Employee assistance programme
3d
Bar staff / 207 - The Prince of Wales, Cardiff
J D Wetherspoon plc —Cardiff
- £12.81 an hour
- Weekend availability
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
4d
Director of Retail
Weston HospiceCare —Weston-super-Mare
- £58,000 - £63,000 a year
- Full-time
- IT
- Hospice
- Leadership
12d
Stock Condition Specialist
Hafod —Cardiff
- £41,641 a year
- Full-time
- Organisational skills
- Communication skills
6d
Housekeeper
Village Hotels - Cardiff - Housekeeping —Cardiff
- Part-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
13d
Bar staff / 750 - The Ivor Davies, Cardiff
J D Wetherspoon plc —Cardiff
- £12.81 an hour
- Weekend availability
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
6d
Senior Welsh Language Business Manager
HM Revenue and Customs —Cardiff
- £45,544 - £49,523 a year
- Temporary
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
3h
Head of People - Howards Group
Howards Motor Group —Weston-super-Mare
- £50,000 a year
- Full-time
- Travel
- Human resources
- Organisational skills
- Employee assistance programme
3d
Sales Representative
ADS INTERNATIONAL MARKETING —Cardiff
- From £488.40 a week
- Full-time
- Sales
- Customer service
- No experience needed
- Flexible schedule
- Referral programme
Quick apply
14d
Head of Project Management and Commercial
TT Electronics plc —Abercynon
- Full-time
- Management
- PMP
- Team management
- Annual leave
- Employee assistance programme
2d

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head of customer service jobs near pentyrch, crf

Head of Customer Care

Capital on Tap -
Cardiff

Apply Now

Job details

£500 - £750 a week
10 days ago

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

Analysis skills
Financial services

Full job description

We're Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!

Cardiff | 3 days per week in office

Customer Care/Customer Operations
Customer Care is a brand new team for us, and you'll be the first hire! You'll look after vulnerable customer strategy, shape and define how we deliver good outcomes for customers with additional needs as well as leading end to end complaints management and payment operations.

What You'll Be Doing ️

Build and lead a high-performing team across all three areas, with a focus on professional development, engagement, and a culture of accountability.
Champion engagement, recognition, and team development to foster connection, alignment, and a shared sense of purpose.
Develop, own, and embed a best-in-class vulnerable customer strategy across Capital on Tap.
Act as the internal subject matter expert on vulnerability, providing guidance to business stakeholders and influencing product and process design.
Lead end-to-end complaints handling, ensuring timely, fair, and well-evidenced resolutions in line with regulatory requirements.
Oversee the payment operations function, ensuring customer payment queries, disputes, and processing issues are resolved efficiently and accurately.
Drive operational excellence by leveraging technology to streamline processes and enhance the customer experience.

Our Values & Culture

Just Pilot: We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
Be a Buddy: We tap in from day one to help the team, we do the right thing even if it's hard.
Owners and Dates: We don't chase people. If you own a task and agree to a date, the expectation is that it gets done.
Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We're Looking For

A senior leader with significant experience in customer operations within a regulated financial services environment, with specific expertise in complaints, vulnerability, and payment operations.
A deep understanding of FCA Consumer Duty, DISP complaints-handling rules, and vulnerability guidance (FG21/1).
A proven track record of building and leading high-performing teams in a fast-paced, dynamic environment.
Strong analytical skills with the ability to interpret complex data, identify root causes, and implement evidence-based decisions.
An excellent communicator and influencer, comfortable working with senior stakeholders and regulatory counterparts.

Interview Process

Stage 1: 30 minutes with a Talent Partner
Stage 2: 60 minutes with the Customer Operations Director
Stage 3: 60 minutes with our Lead People Partner and another Head of
Stage 4: Good To Great interview with a member of our C-Suite

Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Info
Check out our 'Top Tips' for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

head of customer service jobs in pentyrch, crf

Head of Customer Care

Customer Experience Advisor

Head of Digital

Deputy Head of Venues - Food & Beverage

Business Development Executive

Customer Service Assistant

Agile Delivery Manager

Head of Supply Chain

Customer Support Specialist

Tribunal Administrative Officer

Head of Portfolio Management Office

Bar staff / 207 - The Prince of Wales, Cardiff

Director of Retail

Stock Condition Specialist

Housekeeper

Bar staff / 750 - The Ivor Davies, Cardiff

Senior Welsh Language Business Manager

Head of People - Howards Group

Sales Representative

Head of Project Management and Commercial

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