It helpdesk Work, Jobs in Pentyrch, Crf (with Salaries)

IT Services Lead
Redkite Solicitors —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
13d
Desktop Support Specialist
PCI Pharma Services —Bridgend
- 8 hour shift
- Software troubleshooting
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
6d
IT Services Lead
Redkite Law —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
Quick apply
Administrative Support Officer
Cwm Taf Morgannwg University Health Board —Pontypridd
- £26,300 - £27,890 a year
- Full-time
- Oracle
- Organisational skills
- Communication skills
4d
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
14d
Repairs Coordinator / Cydlynydd Atgyweirio
Wales & West Housing —Llanishen
- £30,178 - £33,215 a year
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Annual leave
- Employee assistance programme
13d
Multikskilled Technician
CBRE —Merthyr Tydfil
- Full-time
- Employee discount
14d
Response Controller
Welsh Water —Merthyr Tydfil
- £45,739.23 - £54,016.11 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
4d
Brunel: Service and Installation Administrator
Obsequio Group —Bristol
- From £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
Quick apply
12d
Service & Installation Administrator
Brunel Security —Portishead
- From £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply

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it helpdesk jobs near pentyrch, crf

IT Services Lead

Redkite Solicitors -
Cardiff

Apply Now

Job details

Full-time
13 days ago

Benefits

Work from home

Qualifications

Driving Licence
Software troubleshooting
Customer service
English
Supervising experience
IT support
Mentoring
IT
Leadership
Communication skills

Full job description

Job Information

Date Opened

21/05/2026

Job Type

Full time

Industry

IT Services

City

Cardiff

Province

Cardiff (Caerdydd GB-CRD)

Country

United Kingdom

Postal Code

CF10

About Us

We recognise that our reputation as one of the leading law firms in Wales is entirely down to the people who work here. We place great stock in attracting talented people, doing all we can to make sure you enjoy life at Redkite Solicitors and giving you plenty of reasons to build a long-term career with us.

Job Description

IT Services Lead

Location: Cardiff/work from home (with travel to other offices)

Department: IT Services

Reporting to: IT Services Manager

Hours: Full-time (flexibility required, including occasional out-of-hours work)

The Role

This is an exciting opportunity for an experienced IT professional who is ready to take the next step in their career.

We are looking for a confident and motivated individual to step into an IT Lead role, combining hands-on support with the opportunity to supervise and develop a small IT team.

You will continue to provide excellent day-to-day IT support while building your leadership skills, taking on responsibility for guiding team members and helping to shape how IT services are delivered across the business — including supporting the firm’s approach to cyber security and safe use of IT systems.

The role is based in Cardiff, with regular travel to other offices and occasional work outside of normal hours as required.

Key Responsibilities

Provide high-quality IT support to users across multiple offices, both remotely and face-to-face
Act as a senior point of escalation for complex IT issues
Stepping into a supervisory role, supporting and guiding members of the IT team
Ensure excellent customer service and user experience across all IT interactions
Troubleshoot hardware, software, and system issues efficiently
Supporting the firm’s cyber security practices, including promoting good user behaviour, identifying risks, and assisting with security-related queries
Work with third-party suppliers and support providers to resolve issues
Support the delivery of IT projects, upgrades, and system improvements
Monitor helpdesk activity and help drive continuous improvement in service delivery
Travel to offices as required to provide on-site support and maintain relationships with teams

Skills & Experience Required

Minimum 2+ years’ experience in an IT support role (or equivalent)
Experience supervising or mentoring staff
Strong administration experience
Strong troubleshooting, attention to detail and problem-solving skills
Confident supporting a range of users and systems in a professional environment
Excellent communication skills, with the ability to explain technical issues in plain English
Customer-focused approach with a passion for helping users
Experience working with Microsoft 365 and standard business applications
Ability to prioritise workload and work under pressure to meet deadlines
Full UK driving licence and willingness to travel between offices

Personal Attributes

Outgoing, approachable, and professional
Positive attitude and strong team player
Organised and able to manage multiple priorities
Comfortable working independently and taking ownership of issues
Proactive and solutions-focused mindset

What We Offer

A varied and engaging role within a supportive IT team
Opportunities to develop leadership and technical skills
Exposure to a wide range of technologies and projects
Flexible working arrangements

How to Apply

If you are passionate about IT, enjoy supporting users, and are ready to take the next step into a leadership role, we would love to hear from you.

Apply Now

Refine Your Search

it helpdesk jobs in pentyrch, crf

IT Services Lead

Desktop Support Specialist

IT Services Lead

Administrative Support Officer

Service Desk Advisor (First Line Helpdesk)

Repairs Coordinator / Cydlynydd Atgyweirio

Multikskilled Technician

Response Controller

Brunel: Service and Installation Administrator

Service & Installation Administrator

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