Front of house manager Work, Jobs in Pershore, Wor (with Salaries)

Head of Hotel & Spa Front of House
Ardencote —Warwick
- £45,000 a year
- Weekend availability
- Hospitality
- Hotel
- Guest services
- Free parking
- Employee assistance programme
Quick apply
3d
Assistant Front of House Manager
Pit Kitchens Ltd —Moreton-In-Marsh
- Up to £14.50 an hour
- Full-time
- Serving
- Supervising experience
- Team management
- Free parking
- Employee discount
Quick apply
Assistant Manager - Live in Available
Hadley Bowling Green —Droitwich
- £33,000 - £34,000 a year
- Part-time
- Employee discount
- Flexible schedule
Quick apply
Assistant Front of House Manager
Spirit Hospitality —Ledbury
- £29,750 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Employee discount
Quick apply
4h
Freelance Operations Manager
Isbourne Arts —Cheltenham
- £1,500 a month
- Temporary
- Hybrid work
- Hospitality
- Management
- Customer service
Quick apply
1d
Front of House Manager
Cheltenham Chase Hotel & Spa —Brockworth
- £32,488 a year
- Full-time
- Bar
- Management
- Customer service
- Free parking
- Employee assistance programme
Quick apply
3h
Front of House Leader - Birmingham Airport, Airside
Pret A Manger —Birmingham
- £15.35 an hour
- Part-time
- Driving
- Annual leave
- Employee discount
1d
Assistant Manager
HANBAO. —Worcester
- £29,800 - £32,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
- Annual leave
- Employee discount
Quick apply
1d
Food and Beverage Duty Manager
The Wood Norton —Evesham
- From £14 an hour
- Weekend availability
- Bar
- Customer service
- Hotel
- Free parking
Quick apply
7d
Duty Manager
Ashorne Hill Management College —Leamington Spa
- £15,537.60 a year
- Part-time
- Hospitality
- Customer service
- Cleaning
- Free parking
- Health & wellbeing programme
Quick apply
Deputy F&B Manager - The Dormy House Hotel & Spa
Farncombe Estate —Broadway
- £39,750 a year
- Full-time
- Cooking
- Hotel
- Supervising experience
- Employee discount
- Referral programme
Quick apply
14d
General Manager
Moody's —Stourbridge
- £36,000 - £40,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
3d
Front of House Team Leader
Slug And Lettuce —Worcester
- Up to £13.16 an hour
- Full-time
- Employee discount
Quick apply
Front Office Manager
Reception (Cheltenham) —Cheltenham
- £35,000 a year
- Weekend availability
- Hotel
- Organisational skills
Quick apply
9h
Head Chef
Baz and Fred —Cheltenham
- £50,000 - £55,000 a year
- Full-time
- Cooking
- Presentation skills
- Organisational skills
- Free parking
- Store discount
Quick apply
3d
Head Barista
La Maison Bistro —Ledbury
- £13.50 an hour
- Full-time
- Serving
- In-person
- Store discount
- Employee discount
Quick apply
1d
SOHO Coffee - Cheltenham Assistant Store Manager - 40 hours
Brewery —Cheltenham
- Part-time
- Customer service
- No experience needed
Quick apply
Restaurant Manager - New Opening
The Ivy Stratford-upon-Avon Brasserie —Stratford-upon-Avon
- Full-time
- English
- Restaurant
- Employee discount
Quick apply
Restaurant Manager
Allpay —Hereford
- Weekend availability
- Restaurant management
- Organisational skills
- Leadership
General Manager
The Suffolk Arms —Cheltenham
- £35,000 - £36,500 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
Quick apply
14d

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Head of Hotel & Spa Front of House

Ardencote
Warwick

Quick apply

Job details

Full-time
£45,000 a year
3 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Hospitality
Guest services
Hotel experience

Full job description

Head of Hotel & Spa Front of House

Location: Ardencote Manor, Warwickshire
Reports to: General Manager

Lead Exceptional Guest Experiences in a Luxury Hospitality Environment

Are you a passionate hospitality leader with a talent for delivering outstanding guest experiences? Do you thrive in a fast-paced environment where no two days are the same? We are seeking an experienced and inspiring Head of Hotel & Spa Front of House to lead our Front of House teams and ensure every guest enjoys a seamless and memorable journey from arrival to departure.

This is a fantastic opportunity to join a luxury hotel and spa operation, where exceptional service, team development, and operational excellence are at the heart of everything we do.

The Role

As Head of Hotel & Spa Front of House, you will oversee all front-facing operations across both the hotel and spa. You will be responsible for leading and developing a high-performing team, driving guest satisfaction, maximising revenue opportunities, and ensuring operational efficiency across all areas of reception and guest services.

Working closely with the General Manager and other department heads, you will play a key role in shaping the guest experience while maintaining the highest standards of service and professionalism.

Key Responsibilities

Guest Experience & Service Excellence

Leading and inspiring the Hotel and Spa Reception teams to deliver exceptional guest service
Ensuring smooth and efficient guest arrivals, departures, and reservation processes
Managing guest feedback, enquiries, complaints, and special requests professionally and proactively
Developing personalised service initiatives that enhance guest loyalty and satisfaction
Building strong relationships with repeat guests and VIP clientele

Spa & Hotel Operations

Coordinating hotel and spa services to create a seamless guest journey
Overseeing spa reservations and scheduling alongside hotel occupancy requirements
Collaborating with Spa Management to maintain exceptional service standards and presentation
Monitoring daily operations, guest flow, staffing levels, and service delivery

Leadership & Team Development

Recruiting, training, coaching, and developing a high-performing Front of House team
Conducting regular performance reviews, appraisals, and development plans
Creating a positive, engaging, and collaborative working environment
Ensuring all team members adhere to company standards, policies, and uniform requirements
Driving team engagement through regular communication, training, and recognition initiatives

Commercial & Financial Performance

Maximising revenue through effective room and spa booking management, upselling, and yield management
Monitoring front-of-house budgets, payroll, utilisation, and financial performance
Producing accurate reports and forecasts to support business objectives
Ensuring compliance with company procedures relating to purchasing, stock, cash handling, and debtor management

Quality, Compliance & Continuous Improvement

Maintaining the highest standards of health, safety, hygiene, and operational compliance
Analysing guest feedback from platforms such as Revinate, TripAdvisor, and Mystery Shopper reports
Implementing improvements based on guest insights and operational performance
Reviewing and enhancing SOPs and operational procedures to support continuous improvement

About You

We are looking for an experienced hospitality professional who combines operational excellence with a genuine passion for guest service.

Essential Skills & Experience

Have a minimum of 5 years' experience in hotel, resort, or luxury hospitality operations
Have at least 2 years' experience in a management or supervisory role
Have an exceptional understanding of hotel front office operations and spa reception management
Have proven ability to lead, motivate, and develop high-performing teams
Have excellent communication, organisational, and problem-solving skills
Have experience working with hotel PMS systems such as Opera, Mews, or similar platforms
Have commercial awareness with experience managing budgets and driving revenue performance

Personal Attributes

Be passionate about delivering exceptional guest experiences
Be professional, approachable, and highly organised
Be calm and decisive under pressure
Be detail-oriented with a proactive approach
Have exceptional leadership presence with the ability to inspire others

Additional Information

Full-Time - 45 hours per week
Working on a 5 out of 7-day rota, demonstrating flexibility to meet business requirements, including availability to work evenings, weekends, and bank holidays as required
£45,000 per annum
Applicants must have the legal right to work in the UK at the time of application and throughout their employment. Please note that we are unable to offer visa sponsorship now or in the future for this position

What We Offer

Complimentary Spa Day on work anniversaries at any of our company spas
Complimentary use of leisure and spa facilities
Access to the Employee Assistance Program
30% discount on overnight stays and spa days
Discounts on food, drink and retail across our venues
Pension scheme
Free Parking
Refer-a-Friend scheme
Excellent Induction and training programme
Perkbox Online benefits and discounts
On-line Doctor support (appointments/prescriptions)
A fun, supportive and inclusive work environment with loads of development opportunities

If you are ready to lead a dedicated team and play a pivotal role in creating unforgettable guest experiences, we would love to hear from you.

Apply today and become part of our exceptional hospitality journey.

INDFOH

Quick apply

Refine Your Search

front of house manager jobs in pershore, wor

Head of Hotel & Spa Front of House

Assistant Front of House Manager

Assistant Manager - Live in Available

Assistant Front of House Manager

Freelance Operations Manager

Front of House Manager

Front of House Leader - Birmingham Airport, Airside

Assistant Manager

Food and Beverage Duty Manager

Duty Manager

Deputy F&B Manager - The Dormy House Hotel & Spa

General Manager

Front of House Team Leader

Front Office Manager

Head Chef

Head Barista

SOHO Coffee - Cheltenham Assistant Store Manager - 40 hours

Restaurant Manager - New Opening

Restaurant Manager

General Manager

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