it support Work, Jobs in pershore, wor (with Salaries)

Customer Support Specialist
FibreNest —Gloucester
- £24,479 a year
- Weekend availability
- Hybrid work
- CRM software
- Microsoft Office
- SharePoint
IT Support Analyst
Banana Moon Day Nurseries —Warwick
- £33,000 - £38,000 a year
- Full-time
- Childcare
- Computer Science
- No degree
- Employee assistance programme
Quick apply
3d
Onsite IT Support Analyst - 1st/2nd line
Tetra Tech —Birmingham
- Travel
- In-person
- Communication skills
IT Apprentice
University of Worcester —Worcester
- £23,886 a year
- Full-time
- Customer service
- Mentoring
- IT
11d
IT & Security Technician
Cherry & White Ltd —Gloucester
- £28,000 - £33,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
2d
IT Technician
CBW Group Holdings —Redditch
- £45,000 a year
- Full-time
- Azure
- Scripting
- SharePoint
6d
Customer Experience Professional
Air Products and Chemicals —Worcester
- Weekend availability
- Hybrid work
Quick apply
2d
Schools IT Technician
Chestnut Infrastructure Ltd —Hereford and Worcester
- £26,500 a year
- Full-time
- Customer service
- Computer networking
- IT
- Sick pay
Quick apply
2d
IT Infrastructure & Communications Specialist
AFH Financial Group —Bromsgrove
- Full-time
- Azure
- IT
- Employee discount
IT Support Apprentice
QA Apprenticeships —Stratford-upon-Avon
- £18,000 a year
- Full-time
- Customer service
- IT
- Phone etiquette
3d
Desktop Support Engineer with Server Exposure – Worcester, UK (Backfill / On
Axiom Technologies —Worcester
- Part-time
- Windows
- In-person
IT & Administrative Assistant
Roberts Limbrick Ltd —Gloucester
- IT
- Communication skills
4d
Technical Support & Sustainment Engineer
Raytheon —Malvern
- Full-time
- Travel
- IT
- Linux
- Annual leave
- Employee assistance programme
IT Technician (Prep School)
Cheltenham College —Cheltenham
- £25,000 - £30,000 a year
- Full-time
- Windows
- Organisational skills
- IT
- Employee discount
12d
Junior IT Support Technician
yes computers limited stourbridge —Stourbridge
- From £24,785 a year
- Full-time
- Azure
- Travel
- Scripting
Quick apply
4d
First Line Support Analyst
HCR —Worcester
- Customer service
- Driving
- Computer networking
- Annual leave
- Gym membership
1st Line Service Desk Analyst
SDI —Birmingham
- £16.75 - £17.25 an hour
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
3d
IT Technician Placement
University of Gloucestershire —Cheltenham
- £24,521 a year
- Full-time
- Customer service
- Computer networking
- IT
3d
IT Support Analyst
NFP Corp —Bromsgrove
- Hybrid work
- Customer service
- Windows
- Bachelor's degree
- Annual leave
- Employee discount
IT Support Analyst
OneSchool Global —Warwick
- Full-time
- Azure
- Windows
- IT
- Free parking
- Annual leave

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Customer Support Specialist

FibreNest
Gloucester

Apply Now

Job details

Permanent
£24,479 a year

Benefits

Company pension

Qualifications

CRM software
Microsoft Office
SharePoint
Communication skills

Full job description

Job Description

Job Location: Gloucester

Additional Location Information:

Salary: £24,479

Contract type: Permanent

Posting End Date: 12/06/2026

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

FibreNest, part of the BUUK Infrastructure Group, are looking for Customer Support Specialist who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

This role involves shift work between the hours of 8am-8pm Mon-Fri as well as some weekend work. This role is a 35 hour working week.

Purpose of this role

To deliver outstanding service and support across our broadband, billing, and technical services. This includes a wide range of customer enquiries including account, product, billing, and basic technical diagnostics.

Your key responsibilities are

Respond to a wide range of customer queries promptly, providing solutions where possible and in a timely manner.

Keeping customers updated at timely intervals where follow ups are required or making service engineer appointments.

Communicating with customers via a variety of channels, including phone, email, online chat and via written letter in an appropriate, professional manner.

Update internal CRM system with account changes and notes.

Basic triaging of customer connectivity faults to determine next steps, such as passing to technical support for resolution or making service engineer appointments.

Assisting customers with account queries and ensuring payments are met or plans monitored. Escalation to Arrears team if required.

Assisting potential customers to understand products and packages offered by FibreNest and promoting the brand.

Continual improvement of customer service, perception and satisfaction through progressing service delivery efficiently in accordance with SLAs to ensure KPIs are consistently achieved.

Contribute effectively towards maintaining team cohesion and morale.

Communicating with colleagues at all levels in an appropriate manner to ensure relevant information is accurately and efficiently conveyed.

Work closely with colleagues to ensure appropriate resources are engaged to ensure customer requirements are achieved.

Continually develop professionally in all aspects of the role.

Use approved systems continually to log all work-related activity and only work on approved tasks.

Suggest up-sell/cross-sell products to customer where relevant and where it may add value to the customer’s experience.

Experience/Knowledge

Understanding fundamentals of CRM systems and MS Office.

Abilities/Skills

Effective interpersonal and communication skills.

Ability to effectively engage with customers and to own the appropriate resolution of issue(s).

Positive, self-motivated, and able to respond effectively to working in a fast paced and dynamic environment.

Highly organised self-starter.

Demonstrable to prioritise workload and problem solve.

Desirable

Understanding of SharePoint, MS Teams/Slack.

Previous experience in a customer facing role.

What can you expect from us

Cost of living annual pay review.

Company pension contributions up to 3% if employees contribute 5%.

33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.

Enhanced maternity, paternity and adoption pay.

To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).

Hybrid working for eligible roles.

Development opportunities to reach your career aspirations.

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.

Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.

#BUUK

What's the best thing about BUUK?

We asked our people.

From the supportive culture and opportunities to grow, to the great friends and chocolate brownies, our people tell us what they love most about working at BUUK.

We all matter.

Find out about our supportive culture.

Hear how our shared sense of mutual respect and belonging underpins out culture and supports us all.

Apply Now

Refine Your Search

it support jobs in pershore, wor

Customer Support Specialist

IT Support Analyst

Onsite IT Support Analyst - 1st/2nd line

IT Apprentice

IT & Security Technician

IT Technician

Customer Experience Professional

Schools IT Technician

IT Infrastructure & Communications Specialist

IT Support Apprentice

Desktop Support Engineer with Server Exposure – Worcester, UK (Backfill / On

IT & Administrative Assistant

Technical Support & Sustainment Engineer

IT Technician (Prep School)

Junior IT Support Technician

First Line Support Analyst

1st Line Service Desk Analyst

IT Technician Placement

IT Support Analyst

IT Support Analyst

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