Service desk engineer Work, Jobs in Pershore, Wor (with Salaries)

IT Service Desk Engineer
Hexaware Technologies —Birmingham
- £30,000 a year
- Hybrid work
- Customer service
- English
- Mentoring
Quick apply
21h
Service Desk Engineer (Wealthspire)
NFP Corp —Bromsgrove
- Azure
- Microsoft Outlook
- Customer service
Project Technician / Engineer - Midlands
nGeneration —Birmingham
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
Associate Service Desk Technician
Superdry —Cheltenham
- Overtime
- Travel
- Store discount
- Annual leave
3d
IT Service Operations Engineer
PentenAmio UK —Tewkesbury
- £45,000 - £65,000 a year
- Full-time
- Computer networking
- IT
- Linux
- Free parking
- Life insurance
Quick apply
Service Engineer
wavenet —Solihull
- Full-time
- Customer service
- Travel
- IT
Quick apply
Support & Installation Engineer - Telecoms
F&M Telecommunications —Worcester
- £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
Quick apply
13d
Technical Support Team Leader
Gallagher —Warwick
- Customer service
- Communication skills
6d
Digital Workplace Engineer
South Staffordshire Plc —Worcester
- Up to £35,000 a year
- Full-time
- Customer service
- Driving
- IT
Service Desk Manager
wavenet —Solihull
- Full-time
- Management
- Team management
- Travel
Quick apply
Support Engineer
Mitie —Gloucester
- Weekend availability
- Windows
- Travel
- Computer networking
11d
3rd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
Engineering Supervisor
Emcor —Evesham
- Up to £50,000 a year
- Overtime
- Maintenance
- HVAC
- Employee assistance programme
- Referral programme
Quick apply
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- Free parking
- Employee assistance programme
HVAC Controls Engineer
Link Energy Services Ltd —Warwick North
- £50,000 - £60,000 a year
- Full-time
- Schematics
- Programmable logic controllers
- Electrical experience
- Free parking
Quick apply
7d
There are currently no open vaccancies.
Cadspec —Worcester
- AutoCAD
- Computer Science
- Customer service
Civil Engineer
Rappor —Cheltenham
- Full-time
- Annual leave
- Employee assistance programme
Professional Services Engineer
Air IT —Solihull
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- Management
- Annual leave
- Employee assistance programme
7d
Fibre Laser Engineers
Mantech Machinery —Halesowen
- Driving
- Travel
CNC Router Engineers
Mantech Machinery —Halesowen
- Travel
- Organisational skills
- Communication skills

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IT Service Desk Engineer

Hexaware Technologies -
Birmingham

Quick apply

Job details

Permanent
£30,000 a year
21 hours ago

Qualifications

SCCM
Customer service
English
Technical support
DHCP
ITIL
Remote access software
Mentoring
DNS
Bomgar
SharePoint
ServiceNow
Problem management
Communication skills
Active Directory
Intune
Help desk
VPN

Full job description

Experience and Skills

Graduate with at least 3 years of experience working as Service Desk personnel in the UK, with a proven track record of handling complex technical issues and leading service desk operations.
Excellent English communication skills, demonstrated by a Versant Score of 70 or higher.
Advanced knowledge of ITIL processes, including Incident, Change, and Problem Management, with the ability to implement and improve these processes.
Strong expertise in Active Directory management, Microsoft 365 services, and network troubleshooting.
Experience in mentoring junior team members and contributing to team development.
Hands-on experience with ITSM tools like ServiceNow and remote support tools such as BeyondTrust.
Proven ability to analyze service performance metrics and implement improvements to enhance efficiency and user satisfaction.

Responsibilities

Lead the Service Desk team in handling Incidents and Service Requests, ensuring high-quality service delivery.
Collaborate closely with the Service Manager to align service desk operations with business goals.
Develop and share advanced Service Desk reports, providing insights into performance and areas for improvement.
Drive process automation and self-service initiatives to reduce repetitive manual tasks and improve efficiency.
Provide expert-level technical support via phone, email, live chat, and self-service platforms, ensuring a professional and user-friendly experience.
Handle complex troubleshooting for advanced technical issues, minimizing the need for escalation to higher-level support.
Manage and optimize Active Directory tasks, including account creation, group policy management, security access control, and directory synchronization.
Deliver advanced support for Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
Troubleshoot and resolve network issues, including DNS, DHCP, VPN, firewall, and proxy configurations.
Utilize tools like SCCM or Intune for remote desktop and endpoint management.
Monitor and manage IT service tickets, ensuring proper categorization, prioritization, and timely resolution.
Create and analyze detailed reports to track service performance and recommend improvements.
Maintain and update the knowledge base with advanced guides, FAQs, and technical documentation.
Ensure proper ticket logging and assignment, prioritizing issues based on severity and business impact.
Proactively follow up on incidents to meet service deadlines and prevent business interruptions.
Escalate unresolved issues promptly to avoid prolonged downtime.
Use ITSM tools like ServiceNow to manage tickets and workflows efficiently.
Provide remote support using tools like BeyondTrust to resolve user issues quickly and effectively.

Soft Skills

Exceptional customer service skills, with the ability to handle complex and high-pressure situations calmly and professionally.
Strong leadership and mentoring abilities, fostering a collaborative and productive team environment.
Analytical mindset with excellent problem-solving skills to address technical and operational challenges.
Highly organized and detail-oriented, ensuring accurate documentation and efficient task management.
Empathetic and patient, with a user-focused approach to resolving issues.
Ability to prioritize tasks effectively and manage competing demands in a fast-paced environment.

Pay: £30,000.00 per year

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Birmingham

Quick apply

Refine Your Search

service desk engineer jobs in pershore, wor

IT Service Desk Engineer

Service Desk Engineer (Wealthspire)

Project Technician / Engineer - Midlands

Associate Service Desk Technician

IT Service Operations Engineer

Service Engineer

Support & Installation Engineer - Telecoms

Technical Support Team Leader

Digital Workplace Engineer

Service Desk Manager

Support Engineer

3rd Line Engineer - Support

Engineering Supervisor

Support Desk Engineer

HVAC Controls Engineer

There are currently no open vaccancies.

Civil Engineer

Professional Services Engineer

Fibre Laser Engineers

CNC Router Engineers

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