Complaints manager Work, Jobs in Perth, Pkn (with Salaries)

Support Officer
Perth & Kinross Council —Perth
- £34,424 - £37,784 a year
- Full-time
- Microsoft Office
- Administrative experience
- Supervising experience
6d
Support Officer - Early Intervention and Access Team, Almondbank House, Perth
Perth and Kinross Council —Perth
- £34,424 - £37,784 a year
- Military
- Microsoft Office
- Administrative experience
- Annual leave
7d
Service Manager - Pension Services
Dundee City Council —Dundee
- £76,785 - £84,039 a year
- Management
- Administrative experience
- Contracts
Quality Control Manager
Halley Stevensons Ltd —Dundee
- From £1 a year
- Full-time
- Quality control
- IT
- In-person
- Life insurance
Quick apply
General Manager
The Taybank —Dunkeld
- £45,000 - £50,000 a year
- Full-time
- Management
- Hotel
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
10d
Assistant Operations Manager
Unite Students —St. Andrews
- £32,000 - £35,000 a year
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
Senior Housing Officer
Pinnacle Group —Leuchars
- £32,960 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Retail Senior Sales Assistant
Bayne's the Family Bakers —Perth
- £13.42 an hour
- Weekend availability
- Supervising experience
- Bakery
- IT
- Employee discount
Residential Lettings & Property Manager
Westport Property Ltd —Dundee
- £25,420 - £28,000 a year
- Full-time
- Sales
- Customer service
- Maintenance
- Free parking
Quick apply
12d
Administration Technical Lead
XPS Pensions Group —Perth
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
- Referral programme
Bonar Hall Venue Operations Manager
Dundee University Students Association —Dundee
- £29,743 - £29,744 a year
- Overtime
- Hospitality
- Administrative experience
- University
Quick apply
1d
Service Delivery Lead - Scotland - Our Future Health Programme
Xyla Services —Perth
- £31 - £40 an hour
- Part-time
- Customer service
- BLS Certification
- Travel
Quick apply
Retail Customer Service
Entain —Perth
- Overtime
Assistant Manager
Five Guys UK —Dundee
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Restaurant Manager
ZEXOZ LTD —Perth
- £28,000 - £32,000 a year
- Full-time
- Hospitality
- Management
- Culinary experience
Quick apply
7d
Head Receptionist
Vets for Pets —Perth
- £28,500 a year
- Part-time
- Computer literacy
- Team management
- Leadership
- Employee discount
5d
Health Care Assistant/Support Worker - Scotland - Our Future Health Programme
Xyla Services —Dundee
- £19 - £26 an hour
- Part-time
- BLS Certification
- Travel
- Communication skills
Quick apply
The Liar Bar Venue Operations Manager
Dundee University Students Association —Dundee
- £29,743 - £29,744 a year
- Overtime
- Hospitality
- Bar
- Administrative experience
Quick apply
1d
Assistant Manager
CARLUCCI LADYBANK LTD —Ladybank
- From £25,000 a year
- Weekend availability
- Hospitality
- In-person
- Restaurant
- Free parking
Quick apply
14d
Deputy Pub Manager
University of St Andrews Students' Association —St. Andrews
- £29,588 - £31,236 a year
- Full-time
- Hospitality
- Management
- Organisational skills
Quick apply
6d

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Support Officer

Perth & Kinross Council -
Perth

Apply Now

Job details

Permanent | Full-time
£34,424 - £37,784 a year
6 days ago

Qualifications

SVQ
Social work
Microsoft Office
Administrative experience
Supervising experience
IT
Business
Communication skills

Full job description

Location:

Almondbank House, Lewis Place, North Muirton, Perth, PH1 3BD

Salary:

£34,424 - £37,784 per year

Contract Type:

Permanent

Position Type:

Full Time

Hours:

36 hours per week

We currently have the following opportunity:

Support Officer - PKC14070
£34,424 - £37,784
Early Intervention and Access Team, Almondbank House, Perth

Shape lives, build futures—join the Children, Families and Justice Service at Perth and Kinross Council.

Guided by the values of compassion, integrity, and ambition, our teams make a real difference every day.

Whether you're supporting children, families, or adults, you'll be part of a service that puts people first, champions rights-based and person-centred practice, and values relationship-based approaches to change lives.

We offer a collaborative, inclusive environment where your voice matters, your wellbeing is supported, and your professional growth is nurtured. Be part of a council that recognises the life-changing impact of a service that invests in early intervention, innovation, and frontline excellence.

We are seeking an enthusiastic practitioner to join the Early Intervention and Access Team. This is a pivotal role proving high quality operational, administrative, and coordination support to the team, enabling the effective delivery of services to children, young people, and families.

The role supports social work practitioners by managing systems, information, performance data, and service processes to ensure timely interventions, statutory compliance, and positive outcomes for children and families. The role goes beyond routine administration and requires a high level of independence, judgement and initiative.

Key Responsibilities

Collate, analyse, and present statistical and performance information relating to children’s social work activity, including referral volumes, response times, and statutory performance indicators.
Assist Team Leader and Managers in monitoring service performance against statutory requirements and internal targets.
Contribute to service reviews, inspections, audits, and improvement planning by providing accurate and timely performance data.
Support the preparation of information required for partner agencies, inspections, complaints, and other Information requests.
Review working methods and administrative processes to ensure efficiency, consistency, and compliance.
Propose and implement improvements to systems and procedures where required.
Ensure administrative processes support statutory timescales and service priorities.
Demonstrate flexibility in managing competing priorities within a high demand social work environment.
Requires advanced administrative knowledge, strong IT and data-handling skills, and an understanding of children’s social work environments.
Involves maintaining and improving systems, not just using them.
Requires the ability to work on own initiative, manage competing demands, and support operational decision making.
The level of qualification, system responsibility, has a direct impact on the grading of the role.
Uphold the Council’s values, Employee Charter, Customer Care Standards, and Code of Conduct

The post holder may be required to perform duties other than those given in the job description for the post. The particular duties and responsibilities attached to posts may vary from time to time depending on the requirements of the Service without changing the general character of the duties or the level of responsibilities entailed.

Please note, we are currently unable to offer sponsorship for this post.

Skills & Experience Required

Essential

Experience in an administrative, coordination, or support role within children’s services, social work, education, or a related public sector environment.
Strong ICT skills, including Microsoft Office and database systems.
Experience of compiling and analysing statistical and performance information.
Excellent organisational, communication, and prioritisation skills.
Ability to work independently, manage sensitive information, and exercise sound judgement.
Ensure all administrative practice complies with legislation, including Data Protection, Information Governance, Health and Safety, and Equality duties.
Apply strict confidentiality, discretion, and professional judgement when handling sensitive social work information.
Maintain awareness of current legislation, policy, and guidance relevant to children’s social work and early intervention services, sharing relevant updates with the team.
Promote a professional, customer focused approach always.

Desirable

Experience supporting statutory children’s social work teams (e.g. referrals, child protection, looked after children).
Supervisory experience.
SVQ Level 3 in social care or HNC in Business Administration or equivalent qualification.

Working at Perth & Kinross Council

Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours.

Apply Now

Refine Your Search

complaints manager jobs in perth, pkn

Support Officer

Support Officer - Early Intervention and Access Team, Almondbank House, Perth

Service Manager - Pension Services

Quality Control Manager

General Manager

Assistant Operations Manager

Senior Housing Officer

Retail Senior Sales Assistant

Residential Lettings & Property Manager

Administration Technical Lead

Bonar Hall Venue Operations Manager

Service Delivery Lead - Scotland - Our Future Health Programme

Retail Customer Service

Assistant Manager

Restaurant Manager

Head Receptionist

Health Care Assistant/Support Worker - Scotland - Our Future Health Programme

The Liar Bar Venue Operations Manager

Assistant Manager

Deputy Pub Manager

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