Process lead Work, Jobs in Perth, Sct (with Salaries)

Customer Service Team Leader
Stagecoach —Perth
- £34,056 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
IT Engineer – Business Application Support (IT Operations), Carpenter House, Perth
Perth and Kinross Council —Perth
- £42,721 - £46,944 a year
- In-person
- Communication skills
- Annual leave
Operations Manager
Raeburn Training —Kirkcaldy
- £35,000 - £48,000 a year
- Full-time
- Continuous improvement
- Human resources
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
IT Engineer – Business Application Support (IT Operations), Carpenter House
Perth & Kinross Council —Perth
- £42,721 - £46,944 a year
- Full-time
- Hybrid work
- Project management
- In-person
- Communication skills
- Work from home
Line Scheduler
PepsiCo —Cupar
- Day shift
- Communication skills
Head of Transport
Binn Group —Perth
- £50,000 - £60,000 a year
- Full-time
- Management
- In-person
- Training & development
Quick apply
Lead Project Manager
SSE —Perth
- £68,100 - £102,100 a year
- Full-time
- Management
- Contracts
- Construction experience
- Employee discount
- Gym membership
9d
Pupil Care & Welfare Officer, Inch View Primary School, Perth
Perth and Kinross Council —Perth
- £17,669 - £18,614 a year
- Temporary
- Experience working with children
- School
- Annual leave
4d
Associate Process Engineer - Water Treatment
AECOM —Perth
- Full-time
- Hybrid work
- Engineering
- Mentoring
Assistant Store Manager
Poundland —Perth
- £28,500 a year
- Retail management
- Leadership
- Employee discount
13d
People Advisor
RNLI —Perth
- £35,853 - £42,181 a year
- Full-time
- Hybrid work
- No degree
- Travel
- Human resources
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Dundee
- Full-time
- English
- Analysis skills
- Business
10d
Project Manager
Fife Council —Fife
- Full-time
- Remote
- Research
- Project management
- Presentation skills
- Employee discount
9d
Data Centre Manager (Site Lead)
Media Stream AI —Dundee
- £70,000 - £81,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Azure
- Bereavement leave
- Sick pay
Quick apply
5d
Front Line Manager - Logistics
PepsiCo —Cupar
- Continuous improvement
- Quality control
- Organisational skills
Scientist Supervisor
Abbott Laboratories —Dundee
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Engineering
Receptionist - Part Time / 20 Hours per Week
Mercure Perth —Perth
- Part-time
- Bar
- Computer literacy
- Hotel
- Free parking
- Employee assistance programme
Quick apply
11d
Business Change Officer
Fife Council —Glenrothes
- £31,761 - £34,914 a year
- Full-time
- Remote
- Continuous improvement
- Travel
- AI
- Employee discount
3d
Service Delivery Lead - Scotland - Our Future Health Programme
Xyla Services —Dundee
- £31 - £40 an hour
- Part-time
- Customer service
- BLS Certification
- Continuous improvement
Quick apply
IT Service Management Process Architect
SSE —Perth
- £51,600 - £77,400 a year
- Employee discount
- Gym membership
13d

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Customer Service Team Leader

Stagecoach -
Perth

Apply Now

Job details

Full-time
£34,056 a year

Qualifications

Stakeholder liaison
Performance management
Continuous improvement
Customer support
Customer interaction
Leadership
Team motivation leadership
Communication skills

Full job description

Salary

£34056

Job Purpose

We’re looking for a passionate and experienced people leader to guide, support and inspire a team of around 14 Customer Engagement Advisors.

In this role, you’ll be at the heart of how we deliver brilliant customer experiences at Stagecoach. Your team will be speaking to customers every day across phone, email, SMS and social media – helping people get the support they need, when they need it.

Your leadership will set the tone. You’ll create an environment where your team feels supported, trusted and motivated to deliver exceptional service – treating every customer as an individual and aiming to resolve queries right first time.

This is a hands-on leadership role where you’ll combine coaching, performance management, and operational oversight with genuine care for your people and customers.

We’re looking for someone with proven experience leading teams in a contact centre or fast-paced customer service environment, who knows what “good” looks like – and is driven to make it even better.

What you’ll be doing

As a Team Leader, you’ll play a key role in shaping both the customer experience and the team culture. You’ll:

Lead and inspire your team

Lead a team of Customer Engagement Advisors to deliver consistently brilliant customer outcomes
Create a positive, inclusive and high-energy environment where people can do their best work
Be a visible, supportive leader who motivates through coaching, feedback and recognition

Build a high-performing culture

Set clear expectations and help your team understand how their work makes a difference
Use 1:1s, coaching and informal conversations to support development and performance
Confidently manage both high performance and underperformance in a fair and supportive way
Recognise and celebrate great work and positive behaviours

Deliver excellent customer outcomes

Ensure your team delivers strong performance across all channels – voice and digital
Support first-time resolution and continuous improvement in customer experience
Use quality monitoring and case reviews to improve standards and consistency

Drive insight and improvement

Work closely with regional operational teams to resolve issues and improve outcomes
Identify trends and recurring customer issues and share insights with senior leaders
Contribute to wider service improvements that make things easier for future customers

Be a key part of the wider business

Build strong working relationships across operations, support teams and stakeholders
Contribute to engagement initiatives and site projects
Help embed a culture of continuous improvement and shared ownership

Working pattern

37.5 hours per week
Shift-based rota covering 08:00 – 18:00, Monday to Sunday (5 days out of 7 on a 5-week rotating pattern)
Shifts are provided in advance
Some flexibility may be required depending on business needs (within working time regulations)

What we’re looking for

We’re particularly interested in people who bring real leadership experience and a strong track record of developing teams in a contact centre or customer service environment.

Essential experience & skills

Proven experience leading teams in a contact centre or multi-channel customer service environment
Strong understanding of contact centre KPIs and performance management
Experience coaching, developing and motivating teams to achieve high performance
Confident managing both informal coaching and formal performance processes
Strong absence and conduct management skills
Ability to work across multiple channels (voice and digital) in a fast-paced environment

Leadership qualities we value

A genuine passion for leading and developing people
Strong communication skills – able to influence, engage and inspire
A clear understanding of what makes a high-performing team
Confidence in handling difficult conversations with fairness and integrity
A proactive, solutions-focused mindset
Commitment to creating a positive, respectful and inclusive team culture

Nice to have

Experience working in extended trading hours / 7-day operations
Exposure to continuous improvement or change projects

What success looks like

Success in this role isn’t just about hitting metrics – it’s about:

A team that feels supported, valued and motivated
Customers who feel listened to and cared for
Strong, consistent service performance across all channels
A culture where people take ownership, improve, and grow
Real insight that helps improve the wider customer experience

Our culture

At Stagecoach, we believe great service starts with great people leadership. We want this to be a place where people feel proud to work, supported to grow, and empowered to make a difference every day.

As a Team Leader, you’ll play a key role in making that happen.

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.

Location:

Stagecoach Group Head Office 10 Dunkeld Road Perth PH1 5TW

Apply Now

Refine Your Search

process lead jobs in perth, sct

Customer Service Team Leader

IT Engineer – Business Application Support (IT Operations), Carpenter House, Perth

Operations Manager

IT Engineer – Business Application Support (IT Operations), Carpenter House

Line Scheduler

Head of Transport

Lead Project Manager

Pupil Care & Welfare Officer, Inch View Primary School, Perth

Associate Process Engineer - Water Treatment

Assistant Store Manager

People Advisor

Operations & Logistics Internship, Amazon Logistics

Project Manager

Data Centre Manager (Site Lead)

Front Line Manager - Logistics

Scientist Supervisor

Receptionist - Part Time / 20 Hours per Week

Business Change Officer

Service Delivery Lead - Scotland - Our Future Health Programme

IT Service Management Process Architect

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