Documentation engineer Work, Jobs in Peterborough, Cam (with Salaries)

Trainee Support Engineer
Olympus Automation Limited —Peterborough
- Up to £28,000 a year
- Computer Science
- Customer service
- Engineering
Quick apply
4d
Project Coordinator
Olympus Automation Limited —Peterborough
- Up to £38,000 a year
- Organisational skills
- Communication skills
Quick apply
IT Systems Engineer
Centrado Trading Limited —Huntingdon
- £40,000 - £50,000 a year
- Full-time
- Azure
- Management
- SQL
- Free parking
- Employee assistance programme
Quick apply
Data Engineer
Taylor Rose —Peterborough
- Salesforce
- SQL
- Python
Data Engineer
Diligenta —Peterborough
- £38,520 - £48,150 a year
- Full-time
- Azure
- SQL
- Analysis skills
- Employee assistance programme
Quick apply
12d
Graduate Tendering Engineer
Chart Industries —Peterborough
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
6d
HR Assistant
GXO Logistics —Kettering
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Actemium Automation Peterborough - Graduate Automation Engineer
Actemium UK —Peterborough
- Full-time
- Engineering
- Microsoft Office
- Programmable logic controllers
Quick apply
2d
Service support specialist
M Group —Saint Ives
- Rotating shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Mobility Engineer (Wheelchairs, Powerchairs, Scooters)
Fen Mobility Centre —Ely
- Part-time
- Customer service
- Driving
- Power tools
- Free parking
- Employee discount
Quick apply
Graduate Tendering Engineer
Howden Turbo UK Limited —Peterborough
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Analytics Engineer
Compare the Market —Peterborough
- Hybrid work
- SQL
- Continuous improvement
Quick apply
Design Engineer Administrator
TVS Interfleet —Market Deeping
- Full-time
- CAD
- Computer literacy
- Microsoft Office
Quick apply
Quality Engineer
Encocam —Huntingdon
- Full-time
- Analysis skills
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
Air Traffic Control Officer
Babcock International —Peterborough
- £67,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Military
- Annual leave
Service Contract Engineer
SpliceGroup Europe Limited —Peterborough
- £30,000 - £34,000 a year
- Full-time
- Microsoft Office
- Plumbing
- IT
- Life insurance
- Sick pay
Quick apply
8d
Actemium Automation Peterborough - Graduate Automation Engineer
VINCI Energies —Peterborough
- Full-time
- Engineering
- Microsoft Office
- Programmable logic controllers
2d
Process Engineer
Anglian Water Services Ltd —Peterborough
- £46,000 - £57,000 a year
- Full-time
- Master's degree
- Continuous improvement
- IT
- Employee discount
Software Engineer
Compare the Market —Peterborough
- JavaScript
Quick apply
11d
Service - Customer Support Engineer
Avtron Power Solutions LLC —Stamford
- Weekend availability
- Microsoft Office
- Organisational skills
- IT
Quick apply
5d

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documentation engineer jobs near peterborough, cam

Trainee Support Engineer

Olympus Automation Limited -
Peterborough

Quick apply

Job details

Up to £28,000 a year
4 days ago

Benefits

Company pension

Qualifications

Driving Licence
Computer Science
Customer service
Engineering
Windows
Electrical engineering
Technical support
SQL
Programmable logic controllers
Computer networking
Organisational skills
IT
Customer support
Communication skills
Information Technology
VPN

Full job description

The Trainee Support Engineer is responsible for supporting customers and assisting the Support Team in maintaining OAL systems and resolving technical issues.

This is a development role designed to provide structured training and practical experience across OAL's products, technologies and support processes. Working alongside experienced engineers, the Trainee Support Engineer will build the technical knowledge, troubleshooting skills and customer support experience required to progress into a Support Engineer position.

The role exists to develop future technical talent while providing high-quality first-line support to OAL customers.

"Learn how our systems work. Help customers keep them running."

Key Responsibilities

Customer support and issue resolution

Provide first-line remote support for OAL systems and solutions.
Respond to customer enquiries and support requests in a professional and timely manner.
Assist with troubleshooting hardware, software and system-related issues.
Escalate complex issues to second-line support when required.
Ensure customers receive regular updates throughout the resolution process.

Incident management and administration

Log, track and manage support tickets using the company ticketing system.
Maintain accurate records of incidents, actions taken and resolutions.
Ensure support requests are prioritised appropriately and progressed to completion.
Assist with the development and maintenance of support documentation and standard operating procedures.
Contribute to knowledge sharing and the continual improvement of support resources.

Technical support and collaboration

Support Project Engineers with technical troubleshooting during site visits and commissioning activities.
Assist with identifying root causes of recurring issues.
Work closely with Software, Automation and Project teams to resolve customer issues.
Contribute feedback from customer interactions to help improve products and services.

Spares and repairs coordination

Support the management of Spares & Repairs activities from enquiry through to completion.
Coordinate repairs, replacements and customer communications.
Ensure customer expectations are managed throughout the process.
Support the efficient delivery of aftermarket services.

Continuous improvement and development

Identify opportunities to improve support processes, documentation and customer experience.
Support the development of best practices across the Support function.
Develop technical knowledge across OAL products, systems and technologies.
Participate in training and development activities to build professional capability.

Key Skills and Experience

Essential

Strong interest in technology, engineering or industrial automation.
Basic understanding of IT systems, hardware and software.
Familiarity with Microsoft Windows operating systems.
Logical and analytical approach to problem solving.
Strong communication skills
Ability to document incidents, processes and resolutions clearly.
Good organisational skills and attention to detail.
Ability to work independently and as part of a team.
Positive attitude and willingness to learn.

Desirable

Qualification or studies in Information Technology, Engineering, Computer Science, Electrical Engineering or a related discipline.
Knowledge of networking fundamentals, including IP addressing, VPNs, firewalls and NAT.
Ability to navigate and understand SQL databases.
Exposure to industrial automation, manufacturing systems or engineering environments.
Customer service or technical support experience.
Happy to move onto the on-call rota once fully trained (on-call rates apply)
Full UK driving licence.

Development Pathway

The Trainee Support Engineer will follow a structured development programme designed to build capability across:

OAL products and systems.
Technical troubleshooting and fault finding.
Customer support processes and tools.
PLC, software and automation technologies.
Factory Systems and infrastructure.
Spares & Repairs project management.
Customer communication and service delivery.

Successful completion of the training programme will provide the opportunity to progress into a Support Engineer.

Salary and benefits

Salary up to £28,000 dependant on experience
Pension scheme
25 days holiday plus bank holidays
Ongoing training and professional development
Funded development opportunities relevant to the role
Career progression opportunities within a growing business

About OAL

OAL helps food manufacturers automate. Based in Peterborough, we are an innovative family business providing automation and system integration services to the food & beverage industry. We are recognised as a market leader in digital transformation, label and date code verification, and robotic powder weighing solutions. As a growing SME, we offer genuine opportunities within a fast-paced and supportive environment. If you are organised, proactive, and motivated to build your career we would love to hear from you.

Quick apply

Refine Your Search

documentation engineer jobs in peterborough, cam

Trainee Support Engineer

Project Coordinator

IT Systems Engineer

Data Engineer

Data Engineer

Graduate Tendering Engineer

HR Assistant

Actemium Automation Peterborough - Graduate Automation Engineer

Service support specialist

Mobility Engineer (Wheelchairs, Powerchairs, Scooters)

Graduate Tendering Engineer

Analytics Engineer

Design Engineer Administrator

Quality Engineer

Air Traffic Control Officer

Service Contract Engineer

Actemium Automation Peterborough - Graduate Automation Engineer

Process Engineer

Software Engineer

Service - Customer Support Engineer

I want to receive the latest job alerts for documentation engineer in peterborough, cam

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