Customer service real time analyst Work, Jobs in Petersfield, Ham (with Salaries)

Customer Service Real-Time Analyst
Portsmouth Water —Havant
- £32,401 - £36,223 a year
- Overtime
- Microsoft Excel
- Microsoft Office
- Presentation skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Support Analyst - Application Support
Sopra Steria —Portsmouth
- £30,000 - £35,000 a year
- DevOps
- In-person
- Communication skills
- Annual leave
Sage ERP Software Support Consultant (Finance)
Mysoft —Fleet
- Full-time
- Hybrid work
- Microsoft Excel
- Software troubleshooting
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Customer Service Advisor
Barclays —Guildford
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
8d
Assoc Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills
Financial Planning and Analysis Analyst
Rentokil Initial Group —Camberley
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Accounting
- Time management
- Relocation assistance
Quick apply
10d
Associate Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills
Project Finance Analyst
L3Harris Technologies —Farnborough
- Hybrid work
- Microsoft Excel
- Oracle
- ERP systems
- Gym membership
Senior Financial Analyst
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Accounting
- Annual leave
Strategic Insights Automation Analytics Engineer (RPA Specialist)
Surrey Police —Guildford
- £45,374 - £57,478 a year
- Full-time
- SQL
- Maths
- Communication skills
- Annual leave
- Employee discount
15h
Security Operations Centre Analyst
Sopra Steria —Farnborough
- Up to £58,000 a year
- C++
- Python
- Annual leave
Lead Portfolio Analyst
Tempcover —Fleet
- Full-time
- Hybrid work
- Azure
- Management
- SQL
- Work from home
- Employee assistance programme
Quick apply
Senior Data Engineer
Ageas —Eastleigh
- £70,000 - £85,000 a year
- Full-time
- SQL
- AWS
- AI
Data Scientist
BAE Systems —Frimley
- Hybrid work
- Machine learning
- APIs
- Communication skills
Contract Support Manager
Biffa Waste Services —Farnham
- Supervising experience
- Project management
- Organisational skills
Quick apply
8d
Solution Architect
DXC Technology —Farnborough
- Full-time
- Azure
- DevOps
- System design
23h
AI Governance and Product Security Analyst
Lenovo —Farnborough
- Full-time
- Computer Science
- Bachelor's degree
- AI
- Free parking
- Life insurance
Principal/Senior .NET Developer
Infor —Farnborough
- English
- Java
- AWS

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customer service real time analyst jobs near petersfield, ham

Customer Service Real-Time Analyst

Portsmouth Water -
Havant

Quick apply

Job details

£32,401 - £36,223 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Car scheme

Qualifications

Microsoft Excel
Microsoft Office
IVR
Presentation skills
Organisational skills
Cisco ASA
Time management

Full job description

We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.

Portsmouth Water are delighted to have an opening for a Real Time Analyst to join the Customer Services team.

We are looking for someone who will play a key role in ensuring the contact centre runs smoothly and efficiently by providing live oversight of performance across all customer service channels. This role will monitor staffing, demand, adherence, and service levels, responding quickly to changes to maintain a high-quality customer experience. The successful applicant will proactively manage resources and real-time issues, working closely with operational leaders to minimise wait times, reduce backlogs, and support frontline teams in meeting performance and regulatory requirements.

What will you be doing?
Key Responsibilities

Responsible for real time analysis across all lines.
Analyse and assess gaps in required hours to ensure adequate coverage and achievement of service levels
Recommend changes to management to protect service levels, including in-shift hour changes and overtime requirements
Design, deliver, and review accurate real-time, daily, and ad hoc reports in collaboration with stakeholders, aligned to operational needs.
Monitor live call queues to ensure service levels, ASA, and abandonment rates remain within targets
Track live call volumes, queue lengths, service levels, and wait times throughout the day.
Ensure adherence to schedules for lunches, meetings, after-call work, and administrative activities.
Track all admin and integrity check queues, managing workloads by priority and oldest outstanding work
Maximise operational efficiency by balancing call demand with admin and integrity check work
Respond to operation incidents (e.g. major leaks, planned maintenance), ensuring appropriate business-wide support is deployed
Coordinate with operational teams to understand the scale and impact of incidents on call volumes and adjust resourcing or messaging accordingly
Update IVR messages and queue announcements during incidents to reduce unnecessary call volumes
Maintain real-time dashboards and tracking tools, ensuring ongoing data accuracy

What do you need?
Skills, Qualifications & Competencies

Strong planning and organisational skills, with a proven ability to meet deadlines
Confident in challenging existing processes and working practices to improve business outcomes
Comfortable operating in a fast-paced environment
Excellent prioritisation, time management, and multitasking skills
Highly motivated, positive, and able to work with minimal supervision
Customerfocused problem solver with a proactive approach
Strong IT capability, including Microsoft Office (advanced Excel), call and workforce management systems, and telephony platforms
Experience producing and interpreting complex management information, presenting it clearly and logically

We recognise people want to work in a variety of different ways, and that’s why we’re happy to consider flexible working arrangements. Please feel free to talk to us at interview about the flexibility you may be looking for.

Please note, we may close this advert early if we receive a high volume of applications so we encourage you to apply as soon as possible to avoid missing out.

We’re committed to equality, diversity and inclusion, and we actively encourage applications from all sections of society.
Please be aware, the Company has a responsibility to ensure that all employees are eligible to live and work in the UK.

Due to the high volume of applications we may receive, we’re unable to respond to every applicant individually. If your application is of interest, we’ll usually be in touch within 4 weeks of receiving it.

What can Portsmouth Water offer you?

At Portsmouth Water, we believe in rewarding our people. Here’s just a taste of what’s waiting for you when you join the team:

Holidays Made Better
Enjoy 25 days of annual leave, plus bank holidays, giving you plenty of time to relax, recharge, and explore.

A Pension That Works for You
We’ll help secure your future with a generous pension scheme, contributing up to 15% because your tomorrow matters as much as your today.

Performance Pays Off
You could earn a non-contractual bonus of up to 6% of your basic salary, linked to company performance because when we succeed together, you should benefit too.

Family Comes First
Whether you’re welcoming a new arrival through birth or adoption, we’ve got your back with enhanced maternity, paternity, and adoption leave and pay.

Social Events

All expenses covered summer and winter social events

Peace of Mind, Always
Our life assurance scheme gives your loved ones extra security, with a 4x salary lump sum benefit in case the unexpected happens.

Comprehensive Wellbeing Support

Whether you need confidential mental health and wellbeing advice 24/7 through our Employee Assistance Programme, or physical health support via our Virtual GP service (available 8am10pm, 7 days a week for you and your immediate family), help is always close at hand with the HealthHero app.

PW Perks Treat Yourself!
Enjoy exclusive discounts at thousands of retailers, plus exciting benefits like:

Electric Vehicle Scheme (after 1 year)
Cycle to Work Scheme
Health Cash Plan
and so much more!

Quick apply

Refine Your Search

customer service real time analyst jobs in petersfield, ham

Customer Service Real-Time Analyst

Service Desk Analyst

Support Analyst - Application Support

Sage ERP Software Support Consultant (Finance)

Customer Service Advisor

Assoc Application Analyst

Financial Planning and Analysis Analyst

Associate Application Analyst

Project Finance Analyst

Senior Financial Analyst

Strategic Insights Automation Analytics Engineer (RPA Specialist)

Security Operations Centre Analyst

Lead Portfolio Analyst

Senior Data Engineer

Data Scientist

Contract Support Manager

Solution Architect

AI Governance and Product Security Analyst

Principal/Senior .NET Developer

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