Services coordinator Work, Jobs in Pevensey, Esx (with Salaries)

Customer Support Coordinator
Fuzion 4 Limited —St Leonards-on-Sea
- £28,080 - £29,536 a year
- Full-time
- Customer service
- English
- Administrative experience
- Free parking
Quick apply
Events Coordinator
Logistics UK —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Property Maintenance Coordinator
Hedley Visick Ltd —Eastbourne
- £28,500 - £31,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
3d
Treatment Coordinator
Banning Dental Group —Tonbridge
- £40,000 - £55,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
- Employee assistance programme
- Employee discount
Quick apply
3d
Area Coordinator
Bright World Guardianships Ltd —Tonbridge
- £2,500 - £4,000 a year
- Up to 50% travel
- Computer literacy
- Administrative experience
- Work from home
- Flexible schedule
Quick apply
3d
Project Coordinator
Nexus (South East) Limited —Hastings
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Annual leave
Quick apply
4d
Activities Assistant
Ingham House —Eastbourne
- £12.71 - £13.00 an hour
- Part-time
- Nursing home
- IT
- In-person
Quick apply
3d
Team Around Family (TAF) Coordinator
East Sussex County Council —Bexhill
Discharge Coordinator - Intermediate Care
East Sussex Healthcare NHS Trust —Bexhill
- £25,760 - £27,476 a year
- Part-time
9d
Recovery Coordinator
Change Grow Live —Royal Tunbridge Wells
- £27,861.26 - £32,002.35 a year
- IT
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Activities Coordinator - Care Home
Barchester Healthcare —Tenterden
- £16 an hour
- Organisational skills
- IT
- Employee discount
- Referral programme
Quick apply
Activities Coordinator
Nellsar Careers —Staplehurst
- £13 an hour
- Weekend availability
- Paid training
- Annual leave
Quick apply
Support Worker
Safe Haven Sussex CIC —Brighton
- From £24,500 a year
- Full-time
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Rota Scheduler / Care Coordinator
Care To You Healthcare Limited —Bexhill
- £15 an hour
- Full-time
- Analysis skills
- Travel
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
Project Manager (Commissioned Service)
Safe Haven Sussex CIC —Brighton
- £33,000 - £36,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
2d
Activities Coordinator
Priory —Brede
- £13.45 an hour
- Part-time
- Referral programme
Quick apply
3d
Neighbourhood Coordinator - East Sussex
Habinteg —Polegate
- £13,889.97 a year
- Part-time
- Computer literacy
- Agile
- Communication skills
Quick apply
Discharge Co-ordinator
University Hospitals Sussex NHS Foundation Trust —Brighton
- £39,959 - £48,117 a year
- Full-time
1d
Activities Worker
Hartford Care —Pembury
- £12.71 an hour
- Part-time
- No experience needed
- In-person
- Free parking
- Paid training
Quick apply
11d
Supply Chain Coordinator
Allied Growers —Tonbridge
- £29,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
13d

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services coordinator jobs near pevensey, esx

Customer Support Coordinator

Fuzion 4 Limited
St Leonards-on-Sea

Quick apply

Job details

Permanent | Full-time
£28,080 - £29,536 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service
GCSE
English
Administrative experience
Data entry
Organisational skills
Phone etiquette
Communication skills

Full job description

Fuzion 4 Group

Customer Support Coordinator

Role Details

Role Title:

Customer Support Coordinator

Department / Function:

Customer Support (Service Desk Model)

Reports To:

Customer Service Manager

Location:

Fuzion 4 Head Office, St Leonards on Sea

Role Purpose

The Customer Support Coordinator is responsible for supporting the delivery of a consistent, controlled, and efficient customer experience across all service and installation activities.

The role exists to:

· manage customer communication and expectations in a structured and consistent manner

· coordinate scheduling and workflow across service and installation functions

· ensure jobs are accurately logged, tracked, updated, and completed

· support engineers by controlling information flow and reducing interruptions

· maintain operational control of administrative and workflow processes

This role operates within the Customer Support function, forming part of a centralised team responsible for customer communication, scheduling, and operational coordination.

Salary & Benefits

Salary: £28,080.00 - £29,536.00 per year

Holidays: 22 days plus all UK statutory Bank Holidays (increases with time served)

Benefits:

· Enrolled into company pension scheme after 3 months (opt out if you choose)

· Free parking available (compound/on street)

Working Arrangements

Location: Office-based (Customer Support environment)

Hours: 40 hours per week (8.30am – 5pm with a 30minute unpaid break for lunch)

Travel: Not typically required

Primary Outcomes (12-Month View)

After 12 months, the following must be true:

· Customer communication is consistent, proactive, and well managed

· Scheduling across service and install is efficient and coordinated

· Engineers receive accurate and complete job information

· Jobs are properly logged, tracked, and closed without gaps

· Administrative workflow is accurate and reliable

· Customer queries and issues are handled effectively and promptly

· The function operates with reduced reliance on individual knowledge

Key Responsibilities

1. Customer Communication

· Act as a primary point of contact for incoming calls, emails, and customer queries

· Provide updates, confirmations, and progress communication

· Manage expectations clearly and professionally

Handle initial complaints and escalate where required

2. Scheduling & Coordination

· Schedule engineers for service and installation work

· Manage diaries, capacity, and changes to schedules

· Reallocate work in response to delays, absences, or priority changes

Ensure engineers have correct and complete job information

3. Workflow & Job Management

· Log, update, and maintain job records accurately

· Track job status from creation to completion

· Ensure follow-on works are identified and coordinated

Maintain visibility of open and outstanding work

4. Operational Administration

· Maintain accurate documentation and system records

· Support completion of job documentation and certification

· Assist with job closure, billing preparation, and admin processes

Ensure system data supports reporting and operational visibility

5. Cross-Functional Support

· Work closely with Service, Install, Commercial, and Engineering teams

· Support coordination between functions to ensure smooth delivery

Highlight risks, delays, or issues impacting customer experience

Decision Authority & Escalation

This role decides independently:

· Scheduling adjustments and daily coordination priorities

· Timing and method of routine customer communication

This role influences or recommends:

· Workflow improvements

· Resource and scheduling efficiency

· Customer communication approach and improvements

This role escalates:

· Capacity or scheduling issues

· Customer complaints or risks

· Operational issues impacting delivery

Key Interfaces

Works closely with:

· Customer Services Manager

· Service Manager

· Install Manager

· Field Engineers

· Commercial Team

Provides support to:

· Customers

· Engineers

· Operational teams

Measures of Success

· Timely and effective customer communication

· Reduction in missed or delayed appointments

· Accuracy of job records and administration

· Scheduling efficiency and utilisation

· Reduction in engineer interruptions

· Positive customer experience and feedback

· Reduction in workflow delays and errors

Role Constraints

· Authority is limited to operational coordination, not commercial decisions

· Must operate within defined workflows, processes, and systems

· Cannot override technical or commercial decisions

· Must escalate issues outside defined authority

Technical Qualifications & Experience

1. Essential Qualifications

· Relevant administrative or business experience (or equivalent) – Minimum 5yrs

2. Systems & Technical Experience

· Experience using CRM, scheduling, or job management systems

· Ability to manage digital workflows and operational systems

3. Experience & Capability

· Strong organisational and coordination skills

· Experience in customer service or operational support

· Ability to manage multiple priorities in a fast-paced environment

· Clear and professional communication skills

· Strong problem-solving ability

· Attention to detail and accuracy

4. Academic / Foundational Requirements

· GCSE (or equivalent) in Mathematics and English C/4

5. Desirable

· Experience in a service, engineering, or scheduling environment

· Familiarity with Fire & Security, Electrical, or similar industries

· Experience supporting operational teams

Role Context

· Reports to: Customer Service Manager

· Embedded within: Customer Support Function

· Operates across: Service, Installation, and Commercial activities

About Fuzion 4 Group

Fuzion 4 Group is a specialist services business delivering fire and security, electrical, renewable, and locksmith solutions across a broad range of customers and environments.

Operating as one integrated group, the business brings together multiple technical disciplines under a single model, providing a consistent and reliable service across all areas of delivery.

Fuzion 4 Group focuses on:

· delivering technically correct and compliant solutions

· maintaining high service standards and consistency

· supporting customers through reliable, responsive service delivery

· developing internal capability through structured training and progression

The organisation operates with a clear emphasis on:

· technical excellence and professional standards

· clear, consistent, and predictable delivery

· long-term customer relationships

· continuous improvement across service, operations, and engineering

Pay: £28,080.00-£29,536.00 per year

Benefits:

Free parking
On-site parking

Application question(s):

Customer Services training / qualifications are desirable.

Education:

GCSE or equivalent (required)

Experience:

Office based: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

services coordinator jobs in pevensey, esx

Customer Support Coordinator

Events Coordinator

Property Maintenance Coordinator

Treatment Coordinator

Area Coordinator

Project Coordinator

Activities Assistant

Team Around Family (TAF) Coordinator

Discharge Coordinator - Intermediate Care

Recovery Coordinator

Activities Coordinator - Care Home

Activities Coordinator

Support Worker

Rota Scheduler / Care Coordinator

Project Manager (Commissioned Service)

Activities Coordinator

Neighbourhood Coordinator - East Sussex

Discharge Co-ordinator

Activities Worker

Supply Chain Coordinator

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