client advisor Work, Jobs in pinxton, ntt (with Salaries)

Head Client Care Advisor
IVC —Alfreton
- Up to £29,931.20 a year
- Full-time
- Management
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
11d
Sales Advisor
Gallagher —Mansfield
- Up to £30,000 a year
- Full-time
- Sales
- Customer service
- Travel
- Employee stock purchase plan
- Life insurance
Quick apply
Mortgage Advisor
The Mortgage Experts —Kirkby in Ashfield
- £60,000 - £100,000 a year
- Remote
Construction Health Safety Wellbeing and Environment Advisor
MiningRemediation —Mansfield
- £39,346 - £48,089 a year
- Hybrid work
- IT
- Annual leave
9d
Sales Advisor - Inbound
First Fence —Sutton-In-Ashfield
- £32,827 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Trainee Occupational Health Advisor
Optima Health —Nottingham
- £36,000 - £38,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Paid training
- Annual leave
12d
Health and Safety Advisor
Herrett Construction Contractors —Sutton-In-Ashfield
- £45,000 a year
- Full-time
- Management
- Microsoft Office
- Travel
Quick apply
4d
Independent Sexual Violence Advisor (ISVA)
SV2 —Ripley
- From £20,738 a year
- Part-time
- Hybrid work
- Working with children
- Bachelor's degree
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
Customer Service Advisor
Boots —Nottingham
- £25,652.88 a year
- Part-time
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
6d
Client Care Advisor (40hrs)
IVC —Derby
- Up to £26,436 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
5d
Healthy Lifestyle Advisor – CYP
ABL Health —Mansfield
- £25,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
- Referral programme
Client Care Advisor
IVC —Derby
- Part-time
- Communication skills
- Annual leave
- Employee discount
11d
Mortgage Broker - Partner Advisor
The Mortgage Experts —Nottingham
- £60,000 - £100,000 a year
- Remote
- Marketing
Healthy Lifestyle Advisor
ABL Health —Mansfield
- £25,000 a year
- Weekend availability
- No degree
- Travel
- Organisational skills
- Annual leave
- Referral programme
Service Advisor - Vanworld
Stoneacre —Chesterfield
- Up to £35,000 a year
- Full-time
- English
- Free parking
- Health & wellbeing programme
Quick apply
Health & Safety Advisor
Miller Knight —Mansfield
- £40,000 - £47,000 a year
- Full-time
- Microsoft Office
- Travel
- IT
- Free parking
- Employee assistance programme
Quick apply
6d
Trainee Mortgage Advisor
Connells Group —Nottingham
- £35,000 - £60,000 a year
- Sales
- Customer service
- IT
- Employee discount
Quick apply
9d
Service Advisor - Service Centre
Stoneacre —Chesterfield
- £35,000 a year
- Full-time
- English
- Free parking
- Health & wellbeing programme
Quick apply
Parts Supervisor
RH COMMERCIAL VEHICLES —Alfreton
- From £36,000 a year
- Overtime
- Organisational skills
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
6d
Apprenticeship Services Advisor
BPP Holdings —Nottingham
- £26,680 - £30,000 a year
- Mentoring
- Communication skills
- Free parking
- Annual leave
3d

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Head Client Care Advisor

IVC -
Alfreton

Apply Now

Job details

Permanent | Full-time
Up to £29,931.20 a year
11 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Management
Veterinary experience
Organisational skills
Communication skills

Full job description

Role: Head Client Care Advisor

Location: Scarsdale, Alfreton

Contract: Full-time, permanent

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are proud to offer outstanding care to pets and their owners in Alfreton and surrounding areas. As well as having a central hospital with a referral centre and a dedicated night team, we have several local practices such as Allestree and Langley Mill that are in the heart of their communities, offering first class care at a convenient location for pet owners.

How You’ll Make a Difference

As Head of Client Care – North Hub (Alfreton, Langley Mill, Park Farm, Oakwood, Shelton Lock), you will be an operational leader within the business, responsible for leading and managing the Client Care teams across the North Hub. You will ensure the delivery of an efficient, compassionate and high-quality client experience, acting as the principal point of escalation for client-related concerns and complaints

Working closely with the South Hub & Hospital Head Client Care Advisors, Practice Management and Clinical teams, you will drive continuous improvement in processes, workflows and customer service, whilst embedding a culture that reflects the values and growth objectives of the practice and the wider UK business.

Key Accountabilities:

Lead, manage and support the First Opinion Client Care teams at our North Hub, ensuring exceptional levels of service at all times.
Oversee all client care processes, ensuring smooth and effective coordination between clients and clinical teams.
Act as the escalated point of contact for client queries and complaints, resolving issues in a timely, professional and empathetic manner.
Train, mentor, and develop Client Care Advisors through regular feedback, coaching and performance reviews.
Monitor team performance, supporting continuous improvement and service excellence.
Collaborate closely with the South Hub & Pride Park Head Client Care Advisors, Practice Management, Clinical Lead, and Practice Director to enhance client experience and operational efficiency.
Take the lead in driving a strong customer service culture aligned with practice values and strategic objectives.
Maintain a consistently professional, caring and empathetic approach across all client interactions.
Track, analyse and report on key performance indicators (KPIs), using insights to identify areas for improvement.

This is a full-time, permanent role (40 hours per week) based within the North Hub.

You Might Be a Great Fit If...

Proven line management experience within a client-facing environment (veterinary or healthcare experience desirable).
Excellent interpersonal and communication skills, with the ability to build strong relationships with both clients and clinical teams.
Strong organisational skills and the ability to prioritise, manage workflows and meet deadlines in a fast-paced setting.
A confident and empathetic approach to problem-solving and complaint resolution.
A genuine passion for animal care and delivering outstanding client service.
A collaborative working style and commitment to continuous improvement.

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

A key client-facing role within a supportive and collaborative practice team

Clear career pathways with progression opportunities within client care and practice leadership roles

Ongoing learning and development supported by experienced colleagues and practice teams

A values-led culture focused on care, community, and continuous improvement

What We Offer Our Team

6.6 weeks' annual leave

Additional annual leave for your birthday, which will be added to your holiday allowance

Increasing annual leave accrued through length of service

Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay

Healthcare Cash Plan

Cycle to Work scheme

Learning and development opportunities via the inspiring vet care Academy

Pension scheme

Discounted staff pet care

Voluntary benefits: choose from a range of benefits to suit you

Access to discounts/cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Up to £29,931.2 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

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Role: Head Client Care Advisor

Location: Scarsdale, Alfreton

Contract: Full-time, permanent

How You’ll Make a Difference

You Might Be a Great Fit If...

How We’ll Support You

What We Offer Our Team

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