Banking specialist Work, Jobs in Pitsea, Ess (with Salaries)

Senior Customer Service Advisor
Barclays —Basildon
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
12d
Specialist, Sales Support and Bid Management PA25SALSSQ1002
SS&C Technologies —Basildon
- Full-time
- Hybrid work
- Sales
- Presentation skills
- Accounting
Law Enforcement Engagement Team Investigation Specialist
Post Office Ltd —Wood Street
- Full-time
- Annual leave
- Employee assistance programme
13d
Proactive Team Investigation Specialist
Post Office Ltd —Wood Street
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
13d
Senior Fulfillment Specialist
Bank of America —Bromley
- Full-time
- Customer service
- Continuous improvement
- Communication skills
Digital Accessibility Specialist, Senior Associate
JPMorganChase —London
- Full-time
- JavaScript
- Communication skills
- HTML
Accounting Assistant
VSE AVIATION —Leigh-on-Sea
- Full-time
- Accounting
- IT
Quick apply
Director - Solutions Specialist - Lending Solutions
Moody's —London
- Sales
- Bachelor's degree
- AI
14d
DevOps Specialist
HSBC Global Services Limited —London
- Full-time
- DevOps
- Agile
- IT
11d
Operations Manager (Maternity Cover)
Bramley Health —Newham
- £32,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Travel
Quick apply
19h
Counterparty Risk - Vice President
JPMorganChase —London
- Full-time
- Microsoft Excel
- Management
- Master's degree
11d
PMO COE Program Manager - London
JAA-Jones Lang LaSalle Limited —London
- Full-time
- Bachelor's degree
- In-person
- AI
Quick apply
Legal Counsel (Merchant Services, Fintech)
Accutrainee —London
- Full-time
- Hybrid work
- Contracts
- Financial services
- Communication skills
14d
Global Structuring - Deal Contingent Specialist - Executive Director
JPMorganChase —London
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
Prime Financial Services - Alternatives Account Manager - Analyst
JPMorganChase —London
- Full-time
- Sales
- Analysis skills
- Financial services
7d
Counterparty Credit Risk - Associate
JPMorganChase —London
- Full-time
- Microsoft Excel
- Bachelor's degree
- Communication skills
12d
Primary Markets Supervisor
Financial Conduct Authority —London
- £59,200 - £77,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Negotiation
- Annual leave
5d
Senior Product Delivery Associate
JPMorganChase —London
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Senior FIX Onboarding Specialist - Vice President
JPMorganChase —London
- Full-time
- Java
- Scripting
- Software development
6d
Single Point of Contact Engagement Specialist
Post Office Ltd —Wood Street
- Full-time
- Administrative experience
- Human resources
- Organisational skills
- Annual leave
- Employee assistance programme
13d

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Senior Customer Service Advisor

Barclays -
Basildon

Apply Now

Job details

Permanent
£27,700 a year
12 days ago

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Customer service
Administrative experience
Banking

Full job description

Date live: 24/06/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000116418

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

This role is based in Basildon.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

banking specialist jobs in pitsea, ess

Senior Customer Service Advisor

Specialist, Sales Support and Bid Management PA25SALSSQ1002

Law Enforcement Engagement Team Investigation Specialist

Proactive Team Investigation Specialist

Senior Fulfillment Specialist

Digital Accessibility Specialist, Senior Associate

Accounting Assistant

Director - Solutions Specialist - Lending Solutions

DevOps Specialist

Operations Manager (Maternity Cover)

Counterparty Risk - Vice President

PMO COE Program Manager - London

Legal Counsel (Merchant Services, Fintech)

Global Structuring - Deal Contingent Specialist - Executive Director

Prime Financial Services - Alternatives Account Manager - Analyst

Counterparty Credit Risk - Associate

Primary Markets Supervisor

Senior Product Delivery Associate

Senior FIX Onboarding Specialist - Vice President

Single Point of Contact Engagement Specialist

I want to receive the latest job alerts for banking specialist in pitsea, ess

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