Member services representative Work, Jobs in Pitsea, Ess (with Salaries)

Operational Support Officer
HM Courts and Tribunals Service —Basildon
- £25,582 a year
- Full-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
1d
Home Administrator
Chelmsford Manor Care Home —Chelmsford
- £17 an hour
- Full-time
- Front desk
- Paid training
- Annual leave
Quick apply
10d
Lettings Officer
Lift Greensward —Hockley
- £13.26 an hour
- Weekend availability
- Customer service
- School
2d
Field Sales Executive
Charity Link —Southend-on-Sea
- £26,400 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Representative
Baker Self Adhesive Labels —Brentwood
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
Care Coordinator
Rhythmic Care UK Ltd —Ilford
- £26,438 - £28,000 a year
- Weekend availability
- English
- Supervising experience
- Organisational skills
- Sick pay
Quick apply
Sales Executive
Charity Link —Sevenoaks
- £26,400 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Representative
NDO marketing —Brentwood
- £440 - £660 a week
- Full-time
- Sales
- Customer service
- No experience needed
Quick apply
14h
Event Sales Executive
Motion Marketing LDN —London
- From £28,000 a year
- Full-time
- Sales
- Customer service
- No experience needed
Quick apply
Security Officer
UniTrust —Canary Wharf
- £14.90 an hour
- Full-time
- Employee assistance programme
- Sick pay
Quick apply
Customer Representative - Strood
Nationwide Building Society —Strood
- From £26,500 a year
- Temporary
- Customer service
- Banking
2d
Chaplain
The Salvation Army —London
- £16.82 an hour
- Leadership
Operational Support Officer
HM Courts & Tribunal Service —Basildon
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
1d
Senior Customer Service Representative
Perfect Reception —Gravesend
- From £12.87 an hour
- Part-time
- Microsoft Word
- Social media management
- Customer service
Quick apply
2d
Customer Support Advisor
Blue Ice Machines Limited —Waltham Abbey
- £25,000 - £28,000 a year
- Full-time
- Microsoft Word
- Customer service
- Organisational skills
Quick apply
3d
Operations Manager
First Bus —Chelmsford
- £55,000 a year
- Full-time
- Management
- Customer service
- Mentoring
- Employee assistance programme
- Employee discount
2d
Senior Housing Manager
Pinnacle Group —London
- £39,000 - £41,000 a year
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
7d
Scrutiny Co-Optee
Tower Hamlets —London
- Call to connect
Deputy Manager
Iceland —Peckham
- £34,188 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Senior Housing Practitioner
Support When It Matters —Hackney
- £33,000 - £33,500 a year
- Full-time
- Microsoft Outlook
- Project management
- Travel
Quick apply
9d

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Operational Support Officer

HM Courts and Tribunals Service -
Basildon

Apply Now

Job details

Permanent | Full-time
£25,582 a year
1 day ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Administrative experience
Presentation skills
Organisational skills
Communication skills

Full job description

Details

Reference number

470759

Salary

£25,582

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Administrative Officer

MoJ AO

Contract type

Permanent

Type of role

Operational Delivery

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

This position is based at BASILDON COMBINED BASILDON, SS14 2EU

About the job

Job summary

Please refer to Job Description

Job description

Proud to serve. Proud to keep justice going.

Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

The role is primarily based within the courtroom, supporting the smooth running of court proceedings. Administrative duties will also be incorporated into the post.

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the judiciary and the legal profession.

You will be adaptable, able to multi-task and effectively carry out a variety of duties, both office-based and in a court, which will include:

Preparing papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes.
Creating and updating records digitally, interpreting information required on a court file accurately.
Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations

Supporting the smooth running of court proceedings, preparing court /hearing rooms and ensuring court runs efficiently.
When required, you will be an essential first point of contact for all the court users; meeting members of the public, which may include vulnerable witnesses, and their legal representatives.

Your knowledge, skills and experience

Strong customer service skills with the ability to work in a service-led customer-facing environment.
Good digital and administrative skills; with excellent attention to detail.
Effective communication and organisational skills. Able to communicate confidently in person, over the telephone, digitally and in written communications.
Resilient and empathetic to be able to deal with sensitive information and situations.
A team player; able to work collaboratively and flexibly to deliver HMCTS objectives.

Please refer to the role profile attachment for more information.

Lead Criterion: Statement of Suitability. A sift based on the statement of suitability only, may be held if a large number of applications are received.

Further details:

These operational roles are customer facing, requiring successful applicants to be court based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week (Monday to Friday).

This is a business-critical role requiring full time hours, Monday to Friday.

Skilled Worker Visa

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Occasional travel to other courts

For this post, the successful candidate will be based at Basildon Crown Court with regular travel to Southend Crown Court.

Technical Skill

Using your CV as a reference, please provide a summary of the key responsibilities from your previous experience that is most relevant to the Operational Support Officer position. Begin with your most recent experience and work backwards. For each position, include the job title, duration of employment, and a concise overview of your main duties. (Maximum 250 words).

This section is intended to help us understand where and how you gained your experience.

Please avoid repeating content from your Statement of Suitability. That section should focus on what you can do, supported by specific examples. This question, by contrast, is about what youve done and the context in which your experience was gained.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and Influencing
Managing a Quality Service
Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

Please refer to Job Description

Benefits

Alongside your salary of £25,582, HM Courts and Tribunals Service contributes £7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Access to learning and development
A working environment that supports a range of flexible working options to enhance your work life balance
A working culture which encourages inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Annual Leave
Public Holidays
Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Experience and Technical skills.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : SSCL Recruitment Enquiries Team
Email : [email protected]
Telephone : 0345 241 5359

Recruitment team

Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/19876?entityId=19876

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Details

Reference number

Salary

Job grade

Contract type

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information