Customer contact officer Work, Jobs in Plymouth, Eng (with Salaries)

Food & Community Officer
Fareshare South West —Plymouth
- £26,500 a year
- Part-time
- Hybrid work
- CRM software
- Salesforce
- Communication skills
- Work from home
- Sick pay
Quick apply
13d
Lettings And Allocations Officer
BRC Jobs —Plymouth
- £18.13 - £23.63 an hour
- Full-time
- Annual leave
Quick apply
Housing Assistant
Pinnacle Group —Plymouth
- £26,227.50 a year
- Monday to Friday
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
13d
Access Officer
Babcock International —Plymouth
- £24,500 a year
- Full-time
- Customer service
- Administrative experience
- Front desk
- Annual leave
3d
Housing with Support Officer
plymouthcommunityhomes —Plymouth
- £33,219 a year
- Temporary
- Hybrid work
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Finance Officer (Hybrid)
Vanguard Personnel —Plymouth
- £34,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Accounting
- Free parking
Quick apply
4d
Housing Assistant (IR&FI)
plymouthcommunityhomes —Plymouth
- £28,280 a year
- Call to connect
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
4d
Admin and Finance Assistant
Plymbrook Bookkeeping and Accountancy Services —Plymouth
- From £12.71 an hour
- Part-time
- Customer service
- Administrative experience
- IT
- Free parking
Quick apply
Technical Support Officer
Civic Recruitment Limited —Plymouth
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
11d
Sales Officer
plymouthcommunityhomes —Plymouth
- £34,662 a year
- Call to connect
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
4h
Student Recruitment Officer
Arts University Plymouth —Plymouth
- £26,093 - £28,031 a year
- Weekend availability
- Customer service
- University
- Travel
- Annual leave
- Employee assistance programme
Minute Taker
Civic Recruitment Limited —Plymouth
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Senior Assistant Technical Officer
University Hospitals Plymouth NHS Trust —Plymouth
- £25,760 - £27,476 a year
- Full-time
9d
Child Maintenance Service Financial Investigations Unit Investigator
Department for Work and Pensions —Plymouth
- £32,137 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Flexible schedule
12d
Junior Communications & Marketing Assistant
Vulcain Engineering Group —Stonehouse
- Organisational skills
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
13d
Assistant Technical Officer (ATO) Respiratory / Sleep
University Hospitals Plymouth NHS Trust —Plymouth
- £25,760 - £27,476 a year
- Full-time
6d
Security Officer
Securitas UK —Plymouth
- £14.08 an hour
- Weekend availability
- Customer service
- English
- First Aid Certification
- Employee discount
Quick apply
Security - Security Officer - SE1
Parkdean Resorts —Kingsbridge
- £14.19 an hour
- Customer service
- Resort
- Store discount
- Employee assistance programme
Quick apply

I want to receive the latest job alerts for customer contact officer in plymouth, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Food & Community Officer

Fareshare South West -
Plymouth

Quick apply

Job details

Permanent | Part-time | Full-time
£26,500 a year
13 days ago

Benefits

Company pension
Work from home
Sick pay

Qualifications

CRM software
Sourcing
Salesforce
Logistics
Food safety
Communication skills

Full job description

This exciting role links our 350+ community organisations that receive food from us — known as our Community Food Members (CFMs) — with our thriving and fast-paced food operation. As the Food & Membership Operations Coordinator, you will work across the charity with the Food, Membership and Warehouse Teams, as well as our large and diverse volunteer community, to ensure CFM organisations receive a smooth, reliable and high-quality service each week.

The purpose of this role is to strengthen the connection between food supply, warehouse capacity and member demand. Acting as a key cross-functional coordinator, you will help ensure that surplus food flows efficiently into the organisation and out to the communities who need it. You will support both food-sourcing and membership functions, helping resolve issues quickly, improving communication, maintaining accurate data, and ensuring operational plans are aligned across teams.

Reporting to the Food Manager, with a dotted line to the Membership Manager, this role is central to improving collaboration across the organisation and ensuring FareShare South West delivers a safe, efficient and impactful service to frontline community organisations across the region.

1) Cross-Functional Coordination

Support daily and weekly communication between Food, Membership and Operations regarding supply and membership demand.
Maintain awareness of the food pipeline, providing timely updates on incoming supply, changes, restraints, gluts or shortages.
Assist the Food Manager and Membership Managers with aligning food allocation planning to member needs, operational realities and transport schedules.
Help coordinate solutions to operational challenges (e.g., quality issues, storage constraints, cancellations, short-dated stock).

2) Food Sourcing Support

Support the Food Manager with local food sourcing activity, particularly in administration, supplier updates and basic relationship maintenance.
Be a point of contact for day-to-day supplier communication, ensuring timely responses and accurate information flow
Help maintain accurate sourcing records and documentation, including volumes, quality notes and engagement history.
Support awareness-raising activities about FSSW’s surplus redistribution capability (e.g., events, promotional updates).
Assist with capturing local supply opportunities and best practice shared through the FareShare Network and escalating them to the Food Manager.
Help coordinate truck logistics schedules in partnership with Operations ensuring incoming food is aligned with capacity.
Assist with food safety and compliance tasks related to local sourcing (e.g., documentation updates, supplier follow-up, recall administration) under direction from the Food Manager.

3) Member Support & Service Delivery

Support member onboarding, offboarding, account updates, queries, complaints and general membership administration.
Lead on resolving daily member-facing issues, including food quality concerns and product recalls, escalating where appropriate.
Support food allocation writing, ensuring allocations reflect supply, need and warehouse capacity.
Maintain accurate and up-to-date member information, including delivery instructions, profiles and seasonal variations.
Support membership-related campaigns, events and targeted projects (e.g., HAF, bolt-on models, piloted services).
Communicate supply changes, special offers and gluts/shortages clearly to members in coordination with relevant teams.

4) Data, CRM & Reporting

Maintain accurate member records in Salesforce and ensure data integrity across systems.
Support reporting for funders, SLT and internal operational updates, including supply, allocations, member engagement and service metrics.
Track and summarise recurring issues (e.g., cancellations, quality problems, demand spikes) to support decision-making.
Contribute to KPI monitoring across both Membership and Food functions.

5) Compliance, Food Safety & Member Standards

Operate in accordance with the FareShare Food Safety Manual and maintain required training.
Support documentation for community food member (CFM) compliance, including kitchen checks, food safety standards and follow-up actions.
Conduct in-person compliance visits with member organisations as required.
Provide administrative support for product recalls, safety notices and compliance related communication. Person Specification

Person Specification

Essential Criteria

Experience or knowledge working in an operational, coordination or customer/member support role
Strong organisational and problem-solving skills, with the ability to prioritise effectively in a fast-paced environment.
Confidence working with data and digital systems
Excellent communication and relationship-building skills, able to coordinate across teams and externally

Desirable Criteria

Experience in food sourcing, logistics, warehousing or surplus food redistribution, or an understanding of how food supply chains operate.
Knowledge of food safety, warehouse processes or compliance requirements, or a willingness to develop this expertise.
Experience using Salesforce, or similar CRM systems, with confidence managing data integrity and reporting.
Experience working in a charity, community food environment or membership-based service
Ability to build strong working relationships across internal teams and with external partners, suppliers or community groups.
Comfort representing an organisation externally
Experience supporting projects or campaigns, including administration, coordination and communication tasks.
Attention to detail in compliance-related work

Pay: £26,500.00 per year

Benefits:

Company pension
Sick pay
Work from home

Work Location: Hybrid remote in Plymouth PL6

Quick apply

Refine Your Search

customer contact officer jobs in plymouth, eng

Food & Community Officer

Lettings And Allocations Officer

Housing Assistant

Access Officer

Housing with Support Officer

Finance Officer (Hybrid)

Housing Assistant (IR&FI)

Admin and Finance Assistant

Technical Support Officer

Sales Officer

Student Recruitment Officer

Minute Taker

Senior Assistant Technical Officer

Child Maintenance Service Financial Investigations Unit Investigator

Junior Communications & Marketing Assistant

Assistant Technical Officer (ATO) Respiratory / Sleep

Security Officer

Security - Security Officer - SE1

I want to receive the latest job alerts for customer contact officer in plymouth, eng

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected