General maintenance Work, Jobs in Polegate (with Salaries)

Reactive Customer Service Administrator
One Stop Kitchens Ltd —Hailsham
- £25,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
Quick apply
1d
Multi-Trade Operative – Maintenance & Aftercare
Highcraft South East Ltd —Polegate
- £35,000 - £40,000 a year
- Overtime
- Maintenance
- Driving
- Organisational skills
Quick apply
Course Manager - Eastbourne Downs Golf Club
Get Golfing CIO —Eastbourne
- Full-time
- First Aid Certification
- Organisational skills
- Leadership
- Employee discount
- Flexible schedule
Quick apply
9d
Workshop Assistant/Yardman
Willow Tree Interiors —Hailsham
- £13 - £14 an hour
- Part-time
- Customer service
- Driving
- Organisational skills
- Free parking
- Employee discount
Quick apply
Duty Manager
Hillbrow Health and Wellbeing —Eastbourne
- £26,654.71 a year
- Weekend availability
- Bar
- Microsoft Office
- First Aid Certification
- Free parking
- Employee discount
Quick apply
Assistant Reception Manager
East Sussex National —Uckfield
- £29,000 a year
- Weekend availability
- Management
- English
- Hotel
- Free parking
- Annual leave
Quick apply
8d
General Labourer
Trenchline Utilities Limited —Hailsham
- Weekend availability
- Construction
- Free parking
- Flexible schedule
Quick apply
2d
Deskside Services Technician- Backfill
Allied digital service limited —Burgess Hill
- £130 - £150 a day
- Windows
- In-person
Quick apply
Gardner
Caravan tech Services ltd —Etchingham
- From £28,000 a year
- Full-time
- Organisational skills
- Power tools
- In-person
- Free parking
Quick apply
5d
Multi-Trade Operative – Hastings & Surrounding Areas
Asletts Ltd —St Leonards-on-Sea
- Up to £42,000 a year
- Full-time
- Carpentry
- Maintenance
- Programmable logic controllers
Quick apply
5d
Trainee Arcade Engineer
Park Holidays UK —Bexhill
- £24,000 - £27,000 a year
- Weekend availability
- Sales
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
2d
Grounds Maintenance Assistant
Notcutts Ltd —Ditchling
- Up to £12.76 an hour
- Temporary
- Heavy lifting
- Customer service
- Maintenance
- Free parking
- Employee discount
Quick apply
12h
Conservatory & Garden Building fitter
Tops Conservatories & Garden Buildings —Hailsham
- £510 - £680 a week
- Temporary
- Carpentry
- Schematics
- Organisational skills
Quick apply
10d
Cleaners Heathfield
No More Dust —Heathfield
- £15 an hour
- Part-time
- Hospitality
- Customer service
- Cooking
Quick apply
5d
Gardener
Kodo Gardens Limited —Brighton
- £24,800 a year
- Part-time
- Maintenance
- Driving
- Mechanical knowledge
- Sick pay
Quick apply
telehandler
Maximus Solutions Ltd —Lewes
- £21 an hour
- Full-time
- Driving
- Construction
Quick apply
Maintenance assistant
The Grand Brighton —Brighton
- Maintenance
- Hotel
- Referral programme
Quick apply
GMO
Glendale Countryside Ltd —Burgess Hill
- £31,594.05 a year
- Full-time
General Operative
Cappagh Browne —Wishing Tree
- £15 an hour
- Full-time
- Communication skills
Quick apply
General Maintenance Person
Dalling House —Crowborough
- £150 a day
- Schematics
- Customer service
- Maintenance
Quick apply

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Reactive Customer Service Administrator

One Stop Kitchens Ltd
Hailsham

Quick apply

Job details

Full-time
£25,000 a year
1 day ago

Benefits

Free parking
Company pension
Private medical insurance
On-site parking

Qualifications

Customer service
Facilities management
Maintenance
Catering
Microsoft Office
IT
Communication skills

Full job description

About the Role

We are looking for a highly organised and proactive Reactive Customer Service Administrator to join our growing commercial kitchen maintenance team. This is a fast-paced role where no two days are the same. You'll be responsible for managing reactive service requests, booking breakdowns, and ensuring customers receive outstanding service from the moment they report an issue through to completion.

If you're confident on the phone, enjoy problem-solving, and thrive in a busy environment, we'd love to hear from you.

Key Responsibilities

Answer incoming calls and emails from customers reporting breakdowns and service requests.
Log and manage jobs using our CRM/service management system.
Book in reactive breakdowns and ensure engineers have the information they need.
Chase outstanding jobs, parts, and updates to ensure timely completion.
Provide regular updates to customers on the progress of their jobs.
Liaise with engineers, suppliers, and customers to resolve issues efficiently.
Prioritise urgent breakdowns and ensure they are dealt with promptly.
Maintain accurate records and keep all job information up to date.
Monitor open jobs and proactively follow them through to completion.
Work towards and maintain departmental Key Performance Indicators (KPIs), including response times, job progression, customer communication, and service delivery targets.
Be aware of service level agreements (SLAs) and ensure jobs are managed in line with customer expectations and company standards.
Follow up completed works to ensure customer satisfaction.
Support the service team with general administration and day-to-day operations.
Deliver a high standard of customer service at every stage of the process.

What We're Looking For

Excellent communication skills and confidence speaking on the phone.
Strong customer service experience with a professional and friendly manner.
Highly organised with the ability to multitask in a busy environment.
Ability to work under pressure and prioritise competing demands.
Experience using CRM or job management systems (preferred but not essential).
Good IT skills, including Microsoft Office and email systems.
A proactive attitude with the ability to chase jobs and see them through to completion.
An understanding of working towards KPIs and meeting service performance targets.
Strong attention to detail and excellent problem-solving skills.
A positive team player with a willingness to help wherever needed.

Desirable Experience

Previous experience in a customer service or service administration role.
Experience within facilities management, engineering, maintenance, or commercial catering equipment industries would be advantageous.
Experience handling reactive maintenance or breakdown calls is a bonus.

What We Offer

Full-time, permanent position.
Competitive salary based on experience.
Training and development opportunities.
Supportive and friendly team environment.
Opportunity to grow within a well-established commercial kitchen services company.

Ideal Candidate

You are organised, proactive, and enjoy working in a fast-paced environment. You take ownership of your workload, communicate confidently with customers and engineers, understand the importance of achieving KPIs and service targets, and are committed to delivering excellent customer service while ensuring jobs are followed through from start to finish.

Pay: £25,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

general maintenance jobs in polegate

Reactive Customer Service Administrator

Multi-Trade Operative – Maintenance & Aftercare

Course Manager - Eastbourne Downs Golf Club

Workshop Assistant/Yardman

Duty Manager

Assistant Reception Manager

General Labourer

Deskside Services Technician- Backfill

Gardner

Multi-Trade Operative – Hastings & Surrounding Areas

Trainee Arcade Engineer

Grounds Maintenance Assistant

Conservatory & Garden Building fitter

Cleaners Heathfield

Gardener

telehandler

Maintenance assistant

GMO

General Operative

General Maintenance Person

I want to receive the latest job alerts for general maintenance in polegate

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