Customer service manager Work, Jobs in Pontypridd, Rct (with Salaries)

Café Manager
Pinc Shop & Cafe —Pontypridd
- From £14 an hour
- Weekend availability
- Hospitality
- Management
- Culinary experience
- Employee discount
- Referral programme
Quick apply
7d
Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
12h
Cardiff - Branch Lead / Manager / Supervisor
Hydroscand UK —Pontypridd
- Assembly
Branch General Manager
DFS —Llantrisant
- £38,449 - £50,500 a year
- Retail management
- Communication skills
- Paid training
- Employee discount
Quick apply
Client Services Manager
AFH Financial Group —Cardiff
- Full-time
- Management
- Supervising experience
- Mentoring
- Employee discount
Customer Service Team Leader
Hays-Hiredonline —Whitchurch
- £17.95 an hour
- Temporary
- Hybrid work
- Customer service
3d
Customer Experience Team Leader
Hafod —Cardiff
- £31,271 a year
- Full-time
- Management
- Data analysis skills
- Microsoft Office
1d
Experienced Store Manager
The Brew Factory —Cardiff
- £27,420 - £36,000 a year
- Full-time
- Bilingual
- Management
- Sales
- Employee discount
Quick apply
4h
Key Support Services Team Leader
PHSGroup —Caerphilly
- £35,000 - £37,000 a year
- No weekends
- Sales
- Free parking
10d
CRS Energy: Solar Sales Consultant | £40,000 - £100,000+ OTE | Qualified Leads Provided
Complete Remedial Solutions —Bridgend
- £40,000 - £100,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Referral programme
Quick apply
ZARA CARDIFF ASSISTANT STORE MANAGER -MATERNITY COVER
INDITEX —Cardiff
- Full-time
- Sales
- Customer service
Quick apply
10d
Senior Customer Services Manager
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
3d
Helpdesk Manager
CBRE GWS —Newport
- £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
Quick apply
11d
Business Development Manager (BDM) - Neath - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Neath
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Assistant Store Manager
Lovisa —Cardiff
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
Trainee Lettings Tenancy Signings Manager
CPS Homes —Cardiff
- From £35,000 a year
- Full-time
- Customer service
- Administrative experience
- In-person
Quick apply
Guest Services Manager
Mitie —Cardiff
- £17.23 an hour
- Full-time
- Microsoft Outlook
- Administrative experience
- Human resources
4d
Assistant Branch Manager
Travis Perkins —Merthyr Tydfil
- Full-time
Restaurant Manager
Toscana Cowbridge —Cowbridge
- £24,420 - £38,000 a year
- Full-time
- Serving
- Hospitality
- Culinary experience
Quick apply
8d
Sales Manager
CanDo Laundry Services —Port Talbot
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Annual leave
Quick apply
13h

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customer service manager jobs near pontypridd, rct

Café Manager

Pinc Shop & Cafe
Pontypridd

Quick apply

Job details

Full-time
From £14 an hour
7 days ago

Benefits

Company pension
Company events
Employee discount
Referral programme

Qualifications

Hospitality
Food production
Management
Culinary experience
Customer service
Working with individuals with autism
Barista experience
Menu planning
Profit & loss
Supervising experience
First Aid Certification
Team management
Personal Licence
Organisational skills
IT
Till operation
Food Hygiene Certificate
Level 3 Food Hygiene Certificate
Food safety
Cash handling
Leadership
Communication skills
Marketing

Full job description

Café Manager – Pinc Shop & Café ☕

£14.00 per hour | 30–37.5 hours per week
Hours negotiable during café opening hours and to meet the needs of the café.
Opportunities for pay progression based on performance and business growth.

We’re looking for an exceptional Café Manager to lead Pinc – not just another café, but a vibrant community space where incredible coffee, beautiful food and meaningful opportunities come together.

Pinc is a modern, influencer-style café with community values at its heart. We provide vocational opportunities for people with learning disabilities and autism, creating an environment where everyone feels welcomed, valued and inspired.

We’re searching for someone who loves hospitality, thrives on creating an unforgettable customer experience, and can confidently lead every aspect of a successful independent café.

This role is for someone who treats the café as if it were their own business. We’re looking for a hands-on manager who takes pride in every detail, inspires their team and is passionate about growing an independent café with purpose.

What you’ll be doing

Leading the day-to-day running of the café.
Creating a warm, energetic and welcoming atmosphere for customers, staff, volunteers and service users.
Supporting and mentoring individuals with additional needs in meaningful vocational opportunities.
Recruiting, training, developing and motivating a high-performing team.
Managing rotas, staffing levels and labour costs.
Taking ownership of stock control, ordering and supplier relationships.
Managing profit and loss, gross profit, budgets and food costings to maximise profitability.
Monitoring waste and identifying opportunities to improve efficiency and margins.
Analysing sales reports and using data to drive business growth.
Working alongside the owners to develop new products, seasonal menus and exciting ideas.
Producing and overseeing attractive, photo-ready food and drinks that customers love to share.
Maintaining exceptional standards of cleanliness, food hygiene and health & safety, ensuring the café consistently achieves a 5-star Food Hygiene Rating.
Building strong relationships within the local community and helping Pinc continue to grow as a destination café.
Bringing positive energy, creativity and enthusiasm to the team and customer experience every day.

Essential requirements

Proven track record of successfully managing an independent café.
Experience managing profit and loss, budgets, food costings and gross profit.
Experience leading, developing and motivating a team.
Strong commercial awareness and confidence making business decisions.
Excellent understanding of food hygiene legislation and Environmental Health requirements.
Experience till systems and cash handling procedures.
Experience producing high-quality, visually appealing food and drinks.
Passion for delivering exceptional customer service.
Excellent organisational and communication skills.
A genuine passion for inclusion and supporting people with additional needs.
Flexibility to work within the café’s opening hours, including occasional weekends or events when required.
Level 3 Food Hygiene qualification
Barista and speciality coffee experience.

Desirable

Personal Licence holder (if applicable).
Experience planning menus alongside chefs or bakers.
Social media and marketing knowledge, with an eye for creating Instagram-worthy food and drinks.
Experience organising community events or promotions.
First Aid qualification.

The kind of person we’re looking for

You’ll be:

Passionate about independent cafés and great hospitality.
A natural leader who enjoys bringing out the best in others.
Creative, innovative and always full of ideas.
Organised, proactive and calm under pressure.
Someone who naturally creates a café that people love spending time in.
Positive, approachable and able to build lasting relationships with customers and the local community.

Why Pinc?

This isn’t just another café management role.

At Pinc, you’ll lead a thriving independent café while helping create meaningful opportunities for people with learning disabilities and autism. Every coffee served, every customer welcomed and every opportunity created makes a genuine difference.

You’ll have the freedom to shape the café, influence its future, and be part of a business that combines excellent hospitality with real social impact. As Pinc continues to grow, there will be opportunities for increased responsibility, career development and pay progression based on your performance and the success of the business.

If you’re an experienced café manager who loves hospitality, understands the business behind it and wants to be part of something with purpose, we’d love to hear from you.

To apply, please send your CV and a short cover letter telling us why you’d be the perfect fit for Pinc.

Job Type: Full-time

Pay: From £14.00 per hour

Benefits:

Company events
Company pension
Employee discount
Referral programme

Experience:

Independent cafe management: 2 years (required)
Barista: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in pontypridd, rct

Café Manager

Customer Service Team Leader

Cardiff - Branch Lead / Manager / Supervisor

Branch General Manager

Client Services Manager

Customer Service Team Leader

Customer Experience Team Leader

Experienced Store Manager

Key Support Services Team Leader

CRS Energy: Solar Sales Consultant | £40,000 - £100,000+ OTE | Qualified Leads Provided

ZARA CARDIFF ASSISTANT STORE MANAGER -MATERNITY COVER

Senior Customer Services Manager

Helpdesk Manager

Business Development Manager (BDM) - Neath - Circa 41k Package - 53k OTE Uncapped

Assistant Store Manager

Trainee Lettings Tenancy Signings Manager

Guest Services Manager

Assistant Branch Manager

Restaurant Manager

Sales Manager

I want to receive the latest job alerts for customer service manager in pontypridd, rct

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