Executive support officer Work, Jobs in Pontypridd, Rct (with Salaries)

Complaints Officer
BRC Jobs —Merthyr Tydfil
- £30,914 a year
- Call to connect
- Computer literacy
- Databases
- Continuous improvement
- Referral programme
Quick apply
HR Operations and Wellbeing Lead
Welsh Parliament —Cardiff
- £49,026 - £58,756 a year
- Part-time
- Hybrid work
- Writing skills
- Research
- Analysis skills
- Work from home
9d
Senior Civil Servant (SCS) Personal Assistant
Office for National Statistics —Newport
- £28,138 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Continuous improvement
4d
Digital Records Officer
Office for National Statistics —Newport
- £34,587 - £39,106 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- SharePoint
9d
International Support Officer
Office for National Statistics —Newport
- £28,138 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Presentation skills
13d
Swyddog Yr Iaith Gymraeg
Intellectual Property Office —Newport
- £36,736 - £38,323 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Contracts
- Free parking
- Annual leave
4d
Committee Executive Officer
BMA —Cardiff
- £31,136.74 a year
- Part-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Business Support Manager
Office for National Statistics —Newport
- £34,587 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Organisational skills
Executive Assistant
Hodge Bank —Cardiff
- £45,000 - £47,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
Intelligence Analyst - National Food Crime Unit (NFCU)
Food Standards Agency —Cardiff
- £34,955 a year
- Full-time
- Remote
- Analysis skills
- Presentation skills
- Analytics
9d
Digital Forensic Practitioner
Home Office —Cardiff
- £34,415 - £34,931 a year
- Full-time
- Presentation skills
- Travel
- Communication skills
- Annual leave
13d
Senior Policy Managers
Food Standards Agency —Cardiff
- £45,884 - £52,700 a year
- Temporary
- Remote
- Presentation skills
9d
Graduate Trainee Surveyor
Maritime and Coastguard Agency —Cardiff
- £30,485 a year
- Full-time
- Hybrid work
- Engineering
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
4d
Agile Delivery Manager
Intellectual Property Office —Newport
- £47,766 - £58,850 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
10d
Financial Accountant
Maritime and Coastguard Agency —Cardiff
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
13d
Senior Policy Advisor
Welsh Revenue Authority —Cardiff
- £47,675 - £56,445 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Annual leave
- Language training provided
10d
Finance Officer
Education Workforce Council —Cardiff
- £30,755 - £34,997 a year
- Full-time
- Writing skills
- Data entry
2d
Sector Manager
Department for Business and Trade —Cardiff
- £35,367 a year
- Part-time
- Hybrid work
- Business development
- Presentation skills
- Communication skills
Senior Policy Advisor: Economy
Wales Office —Cardiff
- £42,914 - £53,081 a year
- Full-time
- Presentation skills
- Communication skills
- Annual leave
11d
Helpdesk Manager (Welsh essential post)
Welsh Revenue Authority —Cardiff
- £30,754 - £34,997 a year
- Full-time
- Hybrid work
- Presentation skills
- Training & development
- Leadership
- Annual leave
- Language training provided
10d

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Complaints Officer

BRC Jobs
Merthyr Tydfil

Quick apply

Job details

Fixed term contract
£30,914 a year

Benefits

Referral programme

Qualifications

Report writing
Computer literacy
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Complaint handling
Databases
Continuous improvement
Continuous improvement cycles oversight
Customer relationship management
Relationship management
Customer interaction
Budgeting

Full job description

Job Title: Complaints Officer
Type: Temporary 1 - 2 months
Location: Merthyr
Salary: £30,914 per annum salary equivalent
Hours: Full Time

BRC are working closely with a leading Housing Association in South Wales to recruit a Complaints Officer on a temporary basis. This role involves being the primary point of contact for receiving complaints, compliments, comments and appeals, and taking on the role of relationship manager.

Duties:

Triage complaints and appeals, ensuring issues where there is a serious risk to life or property are reported immediately to the relevant member of the Executive Leadership Team.
Co-ordinate the investigation of complaints and appeals, liaising with the complainant and staff from service delivery areas as appropriate.
Aim to build constructive relationships with complainants and stakeholders, demonstrating understanding and empathy whilst remaining impartial.
When required, act as an advocate for complainants with colleagues to help resolve their issues.
When required, support the Executive Leadership Team in responding to requests from the Public Services Ombudsman for Wales.
Maintain an effective monitoring process to track the progress of complaints, subsequent actions and any appeals.
Work with the Customer Experience Manager to analyse complaint trends, identify themes and provide feedback to relevant business leads or Directors.
Prepare reports and presentations for the Strategic Leadership Team, Democratic Body and Board as required.
Prepare, or support relevant managers in preparing, responses to complainants that are consistent with organisational policies and values.
Report on the progress and status of complaints and appeals to the Customer Experience Manager.
Lead and undertake complaint and appeal policy development, process improvement, analysis and change.
Oversee the compensation budget and liaise with relevant departmental managers regarding compensation claims.
Track and monitor actions arising from complaints, liaising with relevant managers to ensure completion.
Represent the organisation professionally and positively to all stakeholders, including Members of Parliament (MPs), Members of the Senedd (MSs) and Councillors, liaising with constituents to achieve positive outcomes.
Liaise and work closely with the Internal Audit function to ensure recommendations support continuous improvement.
Keep informed of, review and implement, best practice in customer relationship management, actively seeking to remove barriers that prevent people from accessing services.

Requirements:

Experience of working in a customer service environment.
Experience of working to set policies and procedures.
Able of communicating with external and internal stakeholders, both written and face to face.
Experience of populating and analysing databases
Relationship management including Handling difficult or irate customers
Able to demonstrate experience of promoting and delivering continuous service improvement
Experience of managing a changing work load ensuring priorities are met
Ability to confidently deal with a range of internal and external customers
Ability to anticipate the urgent/priority matters
Ability to work on own initiative without the need of constant need of supervision
Excellent telephone and interpersonal manner
Able to use IT equipment and software e.g. MS Office
Ability to manage time, plan and prioritise workload, and make judgements and decisions to met strict deadlines

For more information, please call Meg Smith on 02920 231000 or 01179 239100.

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

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Refine Your Search

executive support officer jobs in pontypridd, rct

Complaints Officer

HR Operations and Wellbeing Lead

Senior Civil Servant (SCS) Personal Assistant

Digital Records Officer

International Support Officer

Swyddog Yr Iaith Gymraeg

Committee Executive Officer

Business Support Manager

Executive Assistant

Intelligence Analyst - National Food Crime Unit (NFCU)

Digital Forensic Practitioner

Senior Policy Managers

Graduate Trainee Surveyor

Agile Delivery Manager

Financial Accountant

Senior Policy Advisor

Finance Officer

Sector Manager

Senior Policy Advisor: Economy

Helpdesk Manager (Welsh essential post)

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