It support Work, Jobs in Pontypridd, Rct (with Salaries)

IT Support Engineer
CheckFire Ltd —Caerphilly
- Up to £35,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Profit sharing
Quick apply
IT Support Team Leader
Drive Ltd —Nantgarw
- £33,610.75 a year
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- IT
- Free parking
- Employee discount
Quick apply
8d
IT Support Engineer
Bridgend County Borough Council —Bridgend
- £31,537 - £32,597 a year
- Full-time
- Computer networking
- Communication skills
- School
6d
Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
- £26,225 - £29,000 a year
- Full-time
- Remote
- Customer service
- Windows
- Administrative experience
Quick apply
[Mewnol] Schools Desktop Support Analyst - Shared Resource Service
Torfaen County Borough Council —Torfaen
- £32,597 - £35,412 a year
- English
- IT
2d
IT Technician
Quattris Global —Cardiff
- £22 - £27 an hour
- Part-time
- Software troubleshooting
- IT
- In-person
Quick apply
ICT Service Desk Technician
BUUK Infrastructure —Cardiff
- From £31,519 a year
- Hybrid work
- Travel
- Computer networking
- IT
14d
IT Support Engineer
Veezu —Cardiff
- Full-time
- English
- Windows
- Microsoft Office
2d
IT Support Technician
Vishay —Newport
- Microsoft Powerpoint
- Windows
- Microsoft Office
14d
IT Support Team Leader
Drive —Nantgarw
- £33,610.75 a year
- Full-time
- Mentoring
- IT
- Communication skills
8d
Desktop Support Specialist
PCI Pharma Services —Bridgend
- 8 hour shift
- Software troubleshooting
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
1h
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
8d
System Administrator
Next Venture Technologies —Mamhilad
- £30,000 - £40,000 a year
- Full-time
- Linux
- In-person
- Free parking
Quick apply
IT Technician
Convey Law —Newport
- £30,000 - £35,000 a year
- Azure
- AWS
- Computer networking
- Annual leave
- Sick pay
Quick apply
Technical Support Engineer
Veezu —Cardiff
- Full-time
- Hybrid work
- English
- Windows
- Microsoft Office
Technical Support Officer
Bridgend County Borough Council —Bridgend
- £25,989 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Communication skills
6d
Customer Service Advisor
NoteMachine —Crickhowell
- £27,831.35 a year
- 12 hour shift
- Software troubleshooting
- Customer service
- IT
- Employee discount
- Life insurance
Quick apply
7d
EMEA Service Desk Analyst
QuidelOrtho —Pencoed
- Full-time
- Microsoft Outlook
- Windows
- Scripting
- Employee assistance programme
- Gym membership
5h
1st Line Engineer
DAS UK Group —Bedwas
- Azure
- IT
- Financial services
- Annual leave
- Employee discount
7h
IT Services Lead
Redkite Law —Cardiff
- Full-time
- Software troubleshooting
- Customer service
- English
- Work from home
Quick apply

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IT Support Engineer

CheckFire Ltd
Caerphilly

Quick apply

Job details

Permanent | Full-time
Up to £35,000 a year

Benefits

Free parking
Profit sharing
Additional leave
Company pension
Transport links
Referral programme
Sick pay
On-site parking

Qualifications

Jira
Azure
Microsoft Outlook
Windows
ITIL
IT support
Mobile device management
SharePoint
ServiceNow
Cybersecurity
Communication skills
Intune

Full job description

IT Support Engineer

Location: Bedwas, Caerphilly

Salary: up to £35,000

About us

With 50 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands.

The Role

The IT Service Desk Analyst is the first point of contact for all IT-related incidents, service requests, and queries across the MultiShield Group. You will deliver high-quality technical support, ensure rapid issue resolution, and play a key role in maintaining a stable, secure, and efficient technology environment. This role supports hardware, software, networks, business systems, and end-user services while contributing to ongoing improvements in IT service delivery.

What You’ll Do

First Line Support & Incident Management

Act as the initial point of contact for all IT support issues via phone, email, ticketing system, and in person.
Log, prioritise, and manage incidents and service requests using ITSM tools.
Troubleshoot and resolve hardware, software, and network issues efficiently.
Escalate more complex problems to second-line or specialist teams where required.

User Support & Customer Service

Provide outstanding customer service to all internal users across the Group.
Support employees with the setup, access, and use of business applications and tools.
Assist with user onboarding/offboarding, including accounts, devices, and permissions.
Produce and maintain end-user guides and knowledge-base articles.

Systems, Devices & Infrastructure Support

Prepare, configure, and deploy laptops, desktops, printers, mobile devices, and peripherals.
Support Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive.
Assist with network troubleshooting (WiFi issues, basic connectivity checks).
Maintain and update asset inventory records.

Security & Compliance

Ensure all systems and devices follow CheckFire’s IT security policies.
Support patching, antivirus, MFA, and general cybersecurity practices.
Identify and report potential security risks or suspicious activity.

Continuous Improvement

Identify recurring problems and recommend long-term solutions.
Contribute to process improvements within the IT Service Desk.
Support IT projects, system upgrades, and rollout activities as required.

What we’re looking for

Essential

Experience in a similar IT support/helpdesk or service-desk environment.
Strong knowledge of Windows operating systems and Microsoft 365.
Basic understanding of networks, user administration, and hardware troubleshooting.
Excellent communication and customer-service skills.
Ability to prioritise tasks in a fast-paced environment.

Desirable

Experience with ticketing/ITSM systems (e.g., Freshservice, ServiceNow, Jira).
Exposure to cloud environments (Azure AD, Intune, MDM).
Understanding of ITIL principles.
Knowledge of cybersecurity fundamentals.

Why You’ll Love Working for Us

Competitive pay package with profit share opportunity
Be part of a fast-paced, high-impact team delivering products that protect lives
Collaborative, supportive environment with strong team culture
Modern purpose-built office and warehouse, with free on-site parking
Work in a role where every day you make a difference for our customers

Pay: Up to £35,000.00 per year

Benefits:

Additional leave
Company pension
Free parking
On-site parking
Profit sharing
Referral programme
Sick pay
Transport links

Work Location: In person

Quick apply

Refine Your Search

it support jobs in pontypridd, rct

IT Support Engineer

IT Support Team Leader

IT Support Engineer

Technical Support Engineer

[Mewnol] Schools Desktop Support Analyst - Shared Resource Service

IT Technician

ICT Service Desk Technician

IT Support Engineer

IT Support Technician

IT Support Team Leader

Desktop Support Specialist

Service Desk Advisor (First Line Helpdesk)

System Administrator

IT Technician

Technical Support Engineer

Technical Support Officer

Customer Service Advisor

EMEA Service Desk Analyst

1st Line Engineer

IT Services Lead

I want to receive the latest job alerts for it support in pontypridd, rct

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