Utility manager Work, Jobs in Pool In Wharfedale, Wyk (with Salaries)

Compliance Manager
1ST LOCATE (UK) LIMITED —Temple Newsam
- £45,000 - £60,000 a year
- Full-time
Quick apply
Operations & Finance Manager
Watan Superstore BRADFORD —Bradford
- Up to £40,000 a year
- Part-time
- Microsoft Excel
- Organisational skills
- In-person
- Free parking
Quick apply
4d
Senior Commercial Manager
Hargreaves Industrial Services —Barnsley
- £70,000 - £75,000 a year
- Full-time
- Contracts
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
8d
Site Program Manager
KBR —Leeds
- £127,400 - £192,800 a year
- Full-time
- Management
- PMP
- Engineering
- Annual leave
- Flexible schedule
SHEQ Manager
M Group —Leeds
- Annual leave
- Employee assistance programme
1d
Senior Supervisor
TC Facilities Management —Leeds
- £15.96 an hour
- Temporary
- Team management
- Communication skills
- Employee discount
Multi-Skilled Property Maintenance Technician
ATC Properties Limited —Leeds
- £30,000 - £35,000 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Travel
Quick apply
5d
General Manager
GAP Group —Bradford
- Full-time
- Business development
- Leadership
Pub Manager
Union Pubs and Bars Limited —Colne
- Full-time
- Hospitality
- Customer service
- In-person
Quick apply
Continuous Improvement Manager
Capita —Leeds
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Driving
1d
Technical Solutions Team Leader
Sycous Limited —Leeds
- £28,500 - £38,250 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Maintenance
- SQL
- Health & wellbeing programme
- Referral programme
Quick apply
9d
Senior Design Manager
Ayesa —Leeds
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
Senior Engineering Project Manager
EngineeringMatic —Darrington
- £50,736.83 - £80,133.75 a year
- Full-time
- PMP
- Engineering
- Microsoft Office
- Free parking
- Annual leave
Quick apply
SHEQ Manager
L J Heffernan Utilities Limited —Brighouse
- £40,000 - £44,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
Quick apply
1d
Area Manager Smart Metering
M Group —Birstall
- Management
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
11d
Billing Specialist
Elovate —York
- Up to £28,000 a year
- Full-time
- Microsoft Excel
- Organisational skills
- Contracts
- Free parking
- Health & wellbeing programme
Quick apply
11d
Continuous Improvement Expert
Capita —Leeds
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Travel
1d
Lead Project Manager
Yorkshire Water —Leeds
- £52,955 - £67,891 a year
- Full-time
- Hybrid work
- PMP
- Engineering
- Project management
- Annual leave
- Flexible schedule
Engineer Engagement Manager
Zuno Tech Group —Leeds
- Full-time
- Communication skills
- Annual leave
Senior Supervisor
TCFM —Leeds
- £15.96 an hour
- Temporary
- Team management
- Communication skills
- Employee discount
Quick apply

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Compliance Manager

1ST LOCATE (UK) LIMITED -
Temple Newsam

Quick apply

Job details

Full-time
£45,000 - £60,000 a year

Qualifications

Root cause analysis

Full job description

Role: Compliance Manager

Salary: £45,000 - £60,000

Location: Colton, Leeds

Hours: 35 per week

Job Description

First Locate is one of the UK's leading outsourced debt resolution and customer account management providers, supporting major organisations across utilities, retail, government, and financial services. With a strong focus on customer outcomes, vulnerability, and regulatory excellence, the Compliance Manager will play a key role in ensuring the business continues to operate in line with FCA requirements, Consumer Duty expectations, and industry best practice.

Reporting to senior leadership, you will provide expert compliance oversight across collections, debt resolution, customer contact, and operational processes. The role is responsible for maintaining a robust compliance framework, supporting a culture of fair customer treatment, and ensuring the business meets its regulatory obligations as an FCA-authorised firm.

So that’s us, now let’s talk about your role:

Regulatory Compliance

Act as the subject matter expert for FCA regulations, Consumer Credit requirements, and collections-related regulatory obligations.
Ensure ongoing compliance with the FCA Consumer Credit Sourcebook (CONC), Consumer Duty requirements, and applicable industry standards.
Monitor regulatory developments and assess their impact on First Locate's operations, policies, and customer journeys.
Provide practical compliance advice and challenge to senior management on regulatory risks, conduct matters, and emerging issues.
Support engagement with regulators, industry bodies, and external stakeholders where required.

Compliance Monitoring & Assurance

Develop and deliver a risk-based Compliance Monitoring Programme across collections, debt resolution, customer service, and payment processing activities.
Review customer interactions, including calls, correspondence, and digital communications, to ensure regulatory compliance and positive customer outcomes.
Conduct thematic reviews focusing on key areas such as vulnerability, financial difficulty, affordability considerations, complaints, and customer treatment.
Identify, investigate, and report compliance breaches, ensuring effective root-cause analysis and remediation.

Customer Outcomes & Vulnerability

Champion First Locate's commitment to treating customers fairly and delivering positive outcomes throughout the debt resolution process.
Oversee and enhance frameworks supporting customers experiencing financial difficulty or vulnerability.
Ensure collection strategies, communication approaches, and repayment solutions align with FCA expectations and Consumer Duty principles.
Provide oversight of customer outcome monitoring and vulnerability reporting to support continuous improvement. First Locate's customer-focused and empathetic approach is central to its service model.

Governance, Policies & Controls

Develop, review, and maintain compliance policies, procedures, and controls to reflect regulatory requirements and business objectives.
Support governance forums and leadership teams through the provision of compliance MI, regulatory updates, and risk reporting.
Ensure operational processes and controls remain effective, proportionate, and aligned to regulatory expectations.
Contribute to internal audits, client audits, and regulatory reviews as required.

Risk Management

Identify, assess, and monitor compliance and conduct risks across the business.
Maintain compliance risk registers and support enterprise risk management activities.
Investigate incidents, complaints, regulatory breaches, and control failures, recommending appropriate corrective actions.
Drive continuous improvement initiatives to strengthen controls and reduce regulatory risk exposure.

Training & Culture

Deliver engaging compliance training and awareness programmes across operational and leadership teams.
Coach managers on regulatory expectations, Consumer Duty obligations, and good customer outcomes.
Promote a strong culture of accountability, integrity, and compliance across the organisation.
Support the embedding of compliance and customer-centric behaviours throughout the employee lifecycle.

What we need from you?

Proven experience within a Compliance Manager, Compliance Business Partner, Regulatory Compliance, or Conduct Risk role.
Strong knowledge of FCA regulations, Consumer Credit legislation, and the Consumer Credit Sourcebook (CONC).
Experience within collections, debt resolution, debt purchase, financial services outsourcing, or consumer credit environments.
Sound understanding of Consumer Duty, vulnerable customer requirements, and conduct risk management.
Experience designing and delivering compliance monitoring and assurance programmes.
Excellent analytical, investigation, reporting, and stakeholder management skills.
Ability to influence at all levels and translate regulatory requirements into practical operational solutions.

Please find the full job description and a list of our great benefits attached below.

Quick apply

Refine Your Search

utility manager jobs in pool in wharfedale, wyk

Compliance Manager

Operations & Finance Manager

Senior Commercial Manager

Site Program Manager

SHEQ Manager

Senior Supervisor

Multi-Skilled Property Maintenance Technician

General Manager

Pub Manager

Continuous Improvement Manager

Technical Solutions Team Leader

Senior Design Manager

Senior Engineering Project Manager

SHEQ Manager

Area Manager Smart Metering

Billing Specialist

Continuous Improvement Expert

Lead Project Manager

Engineer Engagement Manager

Senior Supervisor

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