It support specialist Work, Jobs in Poole, Dor (with Salaries)

IT Support Engineer
Admit One —Poole
- £23,500 - £25,500 a year
- Full-time
- Spanish
- Customer service
- Analysis skills
- Free parking
- Flexitime
Quick apply
3d
IT Administrator
Coles Miller Solicitors —Poole
- Customer service
- Travel
- Computer networking
- Free parking
- Employee discount
1d
IT Administrator
Coles Miller Solicitors LLP —Poole
- From £24,000 a year
- Full-time
- Customer service
- Travel
- Computer networking
- Free parking
- Employee discount
Quick apply
2d
IT Support Technician (1st Line) - The Hoburne Group
Hoburne —Christchurch
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Windows
- Travel
- Employee assistance programme
- Employee discount
9d
1st Line IT Support Technician
BH Live —Bournemouth
- £29,000 a year
- Full-time
- Customer service
- Windows
- Travel
- Employee assistance programme
- Employee discount
2d
Service Desk Analyst
Unicard —Poole
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
14d
IT technician, Associate
Curtiss-Wright —Wimborne
- Full-time
- IT
Senior ICT Technician
Canford —Wimborne
- Weekend availability
- Microsoft Outlook
- No degree
- Travel
Quick apply
8d
Medical IT/Quality Assurance Administrator
The Hadleigh Practice —Broadstone
- £13.98 an hour
- Part-time
- GP surgery experience
- English
- Administrative experience
- Annual leave
Quick apply
1d
IT Systems and End User Administrator (1 Year FTC)
IMI Plc - Legacy Precision —Poole
- Full-time
- Organisational skills
- IT
- Communication skills
IT Systems and End User Administrator (1 Year FTC)
IMI plc —Poole
- Full-time
- Organisational skills
- IT
- Communication skills
Managed Services & Operations Executive
Instant Access Europe Limited —Ferndown
- Up to £26,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Sick pay
Quick apply
10d
IT Systems and End User Administrator (1 Year FTC)
IMI Process Automation —Poole
- Organisational skills
- IT
- Communication skills
Quick apply
11d
Digital & AI Support Apprentice
QA Apprenticeships —Shaftesbury
- £23,132 a year
- Full-time
- Customer service
- IT
- Communication skills
- Life insurance
Technical Administrator (Solar)
Good Energy —Ringwood
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d

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IT Support Engineer

Admit One -
Poole

Quick apply

Job details

Full-time
£23,500 - £25,500 a year
3 days ago

Benefits

Free parking
Casual dress
Additional leave
Flexitime
Bereavement leave
On-site parking

Qualifications

French
Spanish
Operating systems
Customer service
Analysis skills
IT
Communication skills
German

Full job description

Position Overview:

The IT Support Engineer at Admit One is a customer-facing role responsible for delivering first-line support to clients across the globe. This role involves resolving technical issues, assisting with hardware and software installations, and providing end-user training. The IT Support Engineer plays a key role in maintaining customer satisfaction and ensuring smooth operation of Admit One’s software and hardware solutions.

This position requires strong communication skills, a proactive approach to problem-solving, and the ability to work collaboratively within the Support Team and across departments.

Key Responsibilities:

Customer Support & Troubleshooting:

Provide first-line support via help desk and phone, resolving customer issues efficiently and professionally.
Investigate and troubleshoot software, hardware, and configuration issues.
Escalate complex issues to the Support Team Lead or other departments as required.

Technical Assistance & Setup:

Assist the Project Management team with hardware and database setup for new installations.
Support the Development Team by gathering detailed information on bugs and system behaviour.
Conduct site visits when necessary, including hardware installation and configuration.

Training & Documentation:

Deliver end-user training on Admit One software and hardware solutions.
Create and update knowledge base articles to support internal and customer learning.
Propose improvements to documentation and support processes.

Customer Relationship Management:

Build strong relationships with customers through direct communication and proactive support.
Maintain ownership of assigned support cases and ensure timely resolution in line with SLA targets.
Monitor customer accounts and identify recurring issues or improvement opportunities.

Skills and Competencies:

Customer Service: Strong interpersonal skills and a desire to help others.
Problem-Solving: Analytical thinking and a proactive approach to resolving issues.
Communication: Clear and professional verbal and written communication.
Technical Aptitude: Interest or background in operating systems, hardware, and software.
Teamwork: Ability to collaborate effectively under pressure.

Qualifications and Experience:

Prerequisite:

Customer service experience
Strong team player with ability to work under pressure
Excellent communication skills
Desire to solve problems

Desired:

Background or interest in IT systems and support
Experience working to SLA targets
Analytical thinking skills
Experience in the Cinema or Entertainment industry
Spanish, Portugues, French, German

Reporting Lines:

Reports to: Support Team Lead
Works closely with: Support Team, Engagement Managers, QA, Product Team

Job Type: Full-time

Pay: £23,500.00-£25,500.00 per year

Benefits:

Additional leave
Bereavement leave
Casual dress
Flexitime
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

it support specialist jobs in poole, dor

IT Support Engineer

IT Administrator

IT Administrator

IT Support Technician (1st Line) - The Hoburne Group

1st Line IT Support Technician

Service Desk Analyst

IT technician, Associate

Senior ICT Technician

Medical IT/Quality Assurance Administrator

IT Systems and End User Administrator (1 Year FTC)

IT Systems and End User Administrator (1 Year FTC)

Managed Services & Operations Executive

IT Systems and End User Administrator (1 Year FTC)

Digital & AI Support Apprentice

Technical Administrator (Solar)

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