Call centre Work, Jobs in Poole, Eng (with Salaries)

Customer Service Adviser- Member Care
Vitality —Bournemouth
- From £28,978 a year
- Monday to Friday
- Hybrid work
- Customer service
- Computer literacy
- Communication skills
Call Centre Agent
Smart Connect Telecom —Bournemouth
- £28,420.00 - £74,032.45 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
Quick apply
10d
Group Sales Advisor
Daish's Holidays —Bournemouth
- From £26,500 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
7d
Contact Centre Team - Hoburne Group Support Services
Hoburne —Christchurch
- £24,954.65 a year
- Weekend availability
- Customer service
- Computer literacy
- Organisational skills
- Employee assistance programme
- Employee discount
Call Centre Representative
Smart Connect Telecom —Bournemouth
- £24,420.00 - £58,604.85 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
10d
Telesales - Business to Business
Astute Ltd —Bournemouth
- Up to £40,000 a year
- Weekend availability
- Sales
- Salesforce
- In-person
- Free parking
- Employee assistance programme
Quick apply
1d
B2B Telemarketer
Straight Line Co. —Bournemouth
- £30,000 - £70,000 a year
- Full-time
- In-person
- Phone etiquette
- Communication skills
Quick apply
Contact Centre Team (Maternity Cover) - Hoburne Group Support Services
Hoburne —Christchurch
- £24,954.65 a year
- Weekend availability
- Customer service
- Computer literacy
- Organisational skills
- Employee assistance programme
- Employee discount
Telemarketer
Spanish Legal Homes —Bournemouth
- From £13 an hour
- Part-time
- CRM software
- Customer service
- Salesforce
Quick apply
7d
Telemarketing Executive
Daisy Communications LTD —Bournemouth
- £30,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Referral programme
Quick apply
14d
Telemarketer / Lead Generator
INSULATON GROUP LTD —Bournemouth
- £510 a week
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
Telesales – B2B Sales – Business Development
Astute —Bournemouth
- Up to £28,000 a year
- Full-time
Signs Sales Administrator
Poole Bay Holdings Management Ltd —Poole
- £26,228 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
13d
Relief Call Operator
Churchill Retirement PLC —Ringwood
- £12.71 an hour
- Customer service
- English
- Communication skills
- Free parking
Telemarketing Executive - Customer Growth
Daisy Communications LTD —Bournemouth
- £30,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
Quick apply
14d
Telemarketing Executive
Firehorse Group —Bournemouth
- £25,000 - £75,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Annual leave
Quick apply
Call Centre Supervisor
Churchill Retirement PLC —Ringwood
- Overtime
- English
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Telemarketing Team Leader
Astute —Bournemouth
- Time management
German Telesales Agent - Remote
Astute Ltd —Bournemouth
- £28,000 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
Quick apply
12h
Telemarketing Campaign Manager
Astute —Bournemouth
- Team management

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call centre jobs near poole, eng

Customer Service Adviser- Member Care

Vitality -
Bournemouth

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Job details

Permanent
From £28,978 a year

Benefits

Company pension

Qualifications

Customer service
Computer literacy
Communication skills

Full job description

About The Role

Team- Customer Service Division, Member Care

Working Pattern- We offer 40 hour week contracts between, Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) . A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home.

We are flexible with a variance of hours available so just ask when we talk to you.

Salary / Bonus- We offer a starting salary of £28,978. We also have a performance-based bonus where you can realistically earn up to an additional £300 a month!

Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year

What will you do as a Customer Service Advisor in Member Care?

We celebrate our people and encourage everyone to be themselves. We are looking for positive and self-motivated people to deliver a world class service to our members. You’ll be taking inbound calls from customers going through an emotional time in their lives.

The ideal candidate will live and breathe our Customer Charter. They will need to show empathy and be resilient when supporting our members through their health concerns. They will take ownership of queries and be proactive when looking for solutions. They will bring the best version of themselves to work every day and they’ll have the drive to work hard even on the toughest days.

Through our 12-week induction programme you will be learning our product, the Vitality values and how to service our members through our Customer Charter. You will do this all in a supportive environment to encourage you to thrive.

The member will be claiming on their insurance and looking for the best possible advice, provided from you. We hold their hand from when they first call us to talk about their illness all the way though to a diagnosis and treatment plan.

Predominantly supporting our members via the telephone with their health concerns, treatment requests and billing queries
At times there will be emotionally challenging conversations which require empathy, patience and understanding
You’ll also need to have good computer literacy skills and strong written communication skills as you will be using multi systems and channels to support our members
Ability to personalise conversations, build rapport and support vulnerable members through their preferred communication method
Ability to take ownership of resolving escalations and complaints when member’s expectations haven’t been met
We move quickly to improve our member’s experience with Vitality, so embracing change and learning new skills is fundamental
There will be performance based KPIs to achieve which determine bonus earnings

If you think this, is you and you’re passionate about delivering exceptional service, you’re switched on, ready for a challenge and willing to work hard, we’d love to hear from you.

What do you need to thrive?

A passion for customer service
A natural carer with the ability to actively listen and question around our customers’ needs, finding solutions for our customers in a timely manner
Good computer literacy skills and be able to confidently navigate your way around a laptop or desk top with multiple systems
Self-motivation and the drive to work hard even on challenging days
The ability to embrace change positively.
Ownership of tasks including resolution of any issues that might arise
Experience of working in a Customer Services role is desirable but if you have the natural traits, we need then we can help you develop that experience through training and coaching

So, what’s in it for you?

Bonus Schemes – A bonus that regularly rewards you for your performance
A pension of up to 12%– We will match your contributions up to 6% of your salary
Our award-winning Vitality health insurance – With its own set of rewards and benefits
Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, we will:

Help you to be the healthiest you’ve ever been.
Create an environment that embraces you as you are and enables you to be your best self.
Give you flexibility on how, where and when you work.
Help you advance your career by playing you to your strengths.
Give you a voice to help our business grow and make Vitality a great place to be.
Give you the space to try, fail and learn.
Provide a healthy balance of challenge and support.
Recognise and reward you with a competitive salary and amazing benefits.
Be there for you when you need us.
Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About Us

We’re incredibly proud to be recognised for the culture we've created — recently being named one of Glassdoor’s Best Places to Work 2026, and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards.

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.

We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.

Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if we’re the right fit for you? We can’t wait.

Diversity & Inclusion

At Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Vitality’s approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.

Apply Now

Refine Your Search

call centre jobs in poole, eng

Customer Service Adviser- Member Care

Call Centre Agent

Group Sales Advisor

Contact Centre Team - Hoburne Group Support Services

Call Centre Representative

Telesales - Business to Business

B2B Telemarketer

Contact Centre Team (Maternity Cover) - Hoburne Group Support Services

Telemarketer

Telemarketing Executive

Telemarketer / Lead Generator

Telesales – B2B Sales – Business Development

Signs Sales Administrator

Relief Call Operator

Telemarketing Executive - Customer Growth

Telemarketing Executive

Call Centre Supervisor

Telemarketing Team Leader

German Telesales Agent - Remote

Telemarketing Campaign Manager

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