Service delivery manager Work, Jobs in Poyle, Bkm (with Salaries)

Learning & Development Manager
Worldwide Flight Services —Heathrow
- Full-time
- In-person
Quick apply
Recruitment & Training Lead (20 hours per week)
Guardian Angel Carers —Shepperton
- £13,676 a year
- Part-time
- Organisational skills
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
5d
Reservations Agent Day
DiamondAir International Ltd —London
- £28,500 - £30,000 a year
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
14d
Allocator
OCS Group —Hounslow
- Organisational skills
- Communication skills
Quick apply
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
14d
People Operations Manager - Events
Sodexo —Ascot
- Up to £44,000 a year
- Weekend availability
- Microsoft Excel
- Driving
- Organisational skills
- Employee assistance programme
Quick apply
13d
Customer Delivery Manager Service
Johnson Controls —Sunbury
- Full-time
- Management
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
Brand Manager
Barchester Healthcare —London
- £45,000 a year
- Communication skills
Quick apply
Shift Manager
Greggs —East Bedfont
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
14d
Trainee Manager
CLOUT COMMUNICATIONS LTD —London
- £25,000 - £35,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Gym membership
Quick apply
11d
Assistant Manager
Farmfoods —Hayes
- £31,449.00 - £35,306.88 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
8d
Partnership Manager
Safer Business Network Ltd —London
- £43,250 a year
- Full-time
- Hybrid work
- Management
- Business development
- Supervising experience
- Annual leave
Quick apply
11d
Operations Support Manager
APCOA PARKING (UK) LTD —Uxbridge
- £35,035 a year
- 8 hour shift
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
Project Manager
CGI —Leatherhead
- Full-time
- DevOps
- Agile
- Communication skills
Quick apply
Cleaning Operative
INDUSTRIAL SITE MAINTENANCE LTD —Hayes
- £12.71 an hour
- Part-time
- Warehouse experience
- In-person
- Communication skills
- Free parking
- Referral programme
Quick apply
13d
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Shop Manager
Greggs —Feltham
- £36,594 a year
- Customer service
- Employee discount
Quick apply
Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
4d
General Manager
Youme Sushi —Uxbridge
- £33,000 - £37,000 a year
- Weekend availability
- Hospitality
- Management
- Supervising experience
Quick apply
4d

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Learning & Development Manager

Worldwide Flight Services -
Heathrow

Quick apply

Job details

Permanent | Full-time

Qualifications

Full job description

Description

We are looking for a talented Learning & Development Manager who will be responsible for delivering our learning and development strategy across a multi-site operational business; covering mandatory requirements, operational practical training, competency assessment, and skills development programmes.

This is an on-site based role located at our London Heathrow UK Head office.

Your main responsibilities on a day to day basis will be:-

Lead and manage a team of 7, including L&D Specialists, Operational Skills Trainers, and a Digital Learning Developer.
Own the Learning Management System ensuring accuracy of records and efficiency of processes.
Deliver and grow a comprehensive learning aligned with organisation's goals, fostering a culture of continuous learning.
Manage the mandatory training framework, ensuring compliance with CAA regulations and other internal and external requirements.
Lead the digitalisation plan for Training, managing the creation of e-learning solutions; and micro-learnings to support organisational training needs.
Ensure a comprehensive induction and onboarding experience, including a programme of practical training on-the-job.
Manage the creation and delivery of digital Work Instructions to ensure impactful and high-quality learning programmes.
Manage and grow the digital competency-based programme of assessments to improve performance and compliance, and conduct trend analysis.
Conduct the annual Training Need Analysis connected to employee performance reviews and create learning pathways to support development and business needs.
Produce reports and metrics to monitor the effectiveness of learning activities.

To be successful in this role you will need:-

Relevant qualification in Education and Training.
Experience using Success Factors LMS desirable.
Strong track record of delivery in a learning and development role within a multi-site Operations / Logistics business.
To be innovative and change-driven.
Strong influence and collaboration skills.
Excellent relationship builder and stakeholder management.
Strong leadership capabilities.

Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.

Our Values

Safety

Always look out for our own and each other's safety.
Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
Comply with all relevant safety regulations and standards at all times.
Learn from mistakes and share that learning.

Customer Focus

Delight customers by actively anticipating their needs, concerns and preferences.
Offer alternative "yes" solutions to "no" situations.
Deliver service excellence and always aim to exceed customer expectations.

Respect

Appreciate everyone's background, cultural values and opinions at all times.
Actively listen and understand other's intent and point of view, especially during disagreements.
Build trusting relationships, demonstrate empathy and care for others.

Excellence

Always do the right thing. Do it right the first time.
Demonstrate extreme ownership: See it, Own it, Solve it.
Adopt a growth mindset: keep learning, stay agile, be resilient.
Set high expectations, embrace innovation and practice continuous improvement.

Teamwork

Prioritise SATS Group's interests over one's own and department needs.
Proactively share resources, ideas and information constructively.
Build on each other's strengths and ideas to achieve win-win outcomes.

About Worldwide Flight Services

WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.

In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.

Quick apply

Refine Your Search

service delivery manager jobs in poyle, bkm

Learning & Development Manager

Recruitment & Training Lead (20 hours per week)

Reservations Agent Day

Allocator

Customer Experience Manager

People Operations Manager - Events

Customer Delivery Manager Service

Brand Manager

Shift Manager

Trainee Manager

Assistant Manager

Customer Service Manager

Partnership Manager

Operations Support Manager

Project Manager

Cleaning Operative

Relationship Manager

Shop Manager

Service Delivery Manager (UK)

General Manager

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Description

Your main responsibilities on a day to day basis will be:-

To be successful in this role you will need:-

Our Values

About Worldwide Flight Services

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