Remote work Work, Jobs in Prescot, Merseyside (with Salaries)

1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay
Administration Assistant
AKL Construction —Liverpool
- £100 a day
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
4d
Call Centre Agent
Churchill Recovery Solutions —Knowsley
- Up to £25,000 a year
- Part-time
- Hybrid work
- Management
- Customer service
- IT
Quick apply
13d
TikTok Live Moderator & Customer Service Advisor (Remote)
Valentte —Winsford
- £12.91 an hour
- Social media management
- Customer service
- English
- Work from home
Quick apply
12h
FREELANCE COMMUNITY INTERPRETERS WANTED – (MULTIPLE LANGUAGES)
Wirral Multicultural Organisation —Birkenhead
- £3 - £40 an hour
- Hybrid work
- English
- In-person
- Free parking
- Flexitime
Quick apply
Bookkeeper - Part Time
ASPIRE MANAGEMENT SERVICES —Liverpool
- £14 - £15 an hour
- Part-time
- Remote
- Accounting
- QuickBooks
- Organisational skills
- Flexible schedule
Quick apply
British English Voice Recording Specialist
OpsArmy —Preston
- English
- Machine learning
- Computer skills
Quick apply
Urgently Hiring Interpreters – Liverpool
Premium Linguistic Services —Liverpool
- English
- Flexible schedule
Data & Evaluation Lead
National Football Museum —Manchester
- £34,672 - £40,790 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
3d
Actor/Actress
B-SIDE —Manchester
- £95 - £100 a day
- Temporary
- Public speaking
- Mentoring
- Communication skills
Quick apply
3d
Cosmetic Surgery Patient Coordinator
Pall Mall Cosmetics —Newton-le-Willows
- From £31,000 a year
- Weekend availability
- Hybrid work
- Up to 50% travel
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
13h
Construction payrol and admin assistant
Haizain construction ltd —Bolton
- £13 - £15 an hour
- Part-time
- Hybrid work
- Administrative experience
- QuickBooks
- Computer skills
Quick apply
2d
Customer Support Representative
Skiddle —Preston
- £26,227.50 a year
- Full-time
- Hybrid work
- Free parking
- Sick pay
Quick apply
Project Co-ordinator
Procure Plus —Stretford
- £30,000 - £33,700 a year
- Overtime
- Hybrid work
- Management
- Project management
- Construction
- Free parking
- Health & wellbeing programme
Quick apply
Client Services Administrator
DH Accountants & Tax Advisors —Frodsham
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Accounting
- Tax experience
- Annual leave
- Work from home
Quick apply
11d
Social Media Content Creator
Sizzlerz —Preston
- £12.71 - £15.00 an hour
- Part-time
- Hybrid work
- Social media management
- Bachelor's degree
- Restaurant experience
- Free parking
- Work from home
Quick apply
14d
Urgently Hiring Interpreters – Birkenhead
Premium Linguistic Services —Birkenhead
- English
- Flexible schedule
Marketing Assistant
iAM Compliant —Chester
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Social media management
- School
- Marketing
- Work from home
- Employee discount
Quick apply
Property Sales Coordinator (Part-Time)
Smethurst Sales & Lettings —Liverpool
- From £100 a day
- Part-time
- Hybrid work
- Sales
- English
- Microsoft Office
- Flexible schedule
Quick apply
Social Media Content Creator (Freelance)
Gemetrie Ltd —Manchester
- From £29,000 a year
- Hybrid work
- No experience needed
- Flexitime
- Work from home
Quick apply

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1st line Service Desk Agent

Cybertill -
Prescot

Apply Now

Job details

Permanent | Full-time
£24,975.05 a year

Benefits

Free parking
Additional leave
Company pension
Sick pay
On-site parking

Qualifications

Customer service
Relationship management
IT
Communication skills

Full job description

About us

We are passionate about delivering the latest software and tech to our growing customer base across the UK and Australia. With our Insight Driven and Frictionless Commerce cloud-based applications serving an incredibly diverse range of Retailers, we have become one of the UK’s best innovators, winning numerous awards (including the IT Europa SaaS Awards & UK Cloud Awards) along the way.

With our 25 years of experience providing a one stop shop including software, hardware, payments, services and telecoms to over 10,000 retail locations we recognise the power of living and breathing our values by being passionate, agile, supportive and professional at every turn. Work somewhere where your passion and ideas get brought to life, but more importantly get you noticed. Get ahead and join a team who have your back and drive you forward, every day.

The Role

Our customers and their consumers deserve the best experience. Cybertill operates a customer centric product and services model which needs people to go above and beyond when responding to our customer’s needs when using our product.

We are looking for an inspiring 1st Line Service Desk Agent to provide the best technical support to our retailers and join our team in Knowsley.

About The Role

Take ownership of customer support issues logged via email and telephone to quickly diagnose and resolve them.
Strive to meet all SLA’s set with our customers and work under pressure and within strict timescales.
Always use our knowledge base for a first-time fix for our customers.
Ensure tickets being passed to second line have sufficient detail.
Think and operate pro-actively and highlight patterns to avoid reoccurring issues.
Doing investigative work with customer’s accounts to find the best solution for all parties.
Be keen enough to self-learn aspects of the company product and hardware.
Have eagerness learn new IT and customer service skills/techniques.
Utilising several in-house and external systems.

Who We're Looking For

Excellent customer service skills and customer empathy.
Strong ability to problem solve and fault find issues.
Great interpersonal and relationship management skills.
Possess outstanding communication skills, with the ability to build instant customer rapport.
Have confidence when being confronted with new systems (we use lots).
Work closely with other departments to drive continuous improvements.
Good general IT software and hardware skills to enable both hardware and software support.
Flexibility on working hours our Service Desk covers 7 days a week supporting our customers. Shift patterns are 5 days out 7 covering hours from 08:00 to 20:00. Example shift times are 08:00-16:00, 08:30-16:30, 09:00-17:00, 10:00-18:00, 12:00-20:00.

Other Skills We're Looking For

It isn’t just about what you know, it is just as important to us about how you do it.

You'll Be

Empathetic
Self-Aware
Results focused.
Team focused.
Service orientated.
Innovative & Passionate

Please Note: full training will be given in all technical areas of the role so if you have a great work ethic, are keen to learn and progress, then please apply for this fantastic role.

Your Qualifications

Any Customer Service or IT qualification would be beneficial.

Who You'll Work With

The job role reports to the Service Desk Manager. The role is very likely to require liaising with all internal departments within the business and so the ability to own issues and build internal relationships is vital.

Our Work Environment

Although our Head Office is in Knowsley, we care about how the job is done, not necessarily where it is done! We are happy to explore all flexible and remote working practices that suit us both, but we still enjoy seeing our customers face to face from time to time!

Job Types: Full-time, Permanent

Pay: £24,975.05 per year

Schedule:

8 hour shift
Day shift
Holidays
Overtime
Weekend availability

Experience:

IT: 1 year (preferred)
Customer Service: 1 year (preferred)

Work Location: Hybrid remote in Prescot L34 4AR

What You'll Get

Additional pay:
- Bonus scheme
Benefits:
- Additional leave
- Company pension
- Free parking
- On-site parking
- Sick pay

Apply Now

Refine Your Search

remote work jobs in prescot, merseyside

1st line Service Desk Agent

Administration Assistant

Call Centre Agent

TikTok Live Moderator & Customer Service Advisor (Remote)

FREELANCE COMMUNITY INTERPRETERS WANTED – (MULTIPLE LANGUAGES)

Bookkeeper - Part Time

British English Voice Recording Specialist

Urgently Hiring Interpreters – Liverpool

Data & Evaluation Lead

Actor/Actress

Cosmetic Surgery Patient Coordinator

Construction payrol and admin assistant

Customer Support Representative

Project Co-ordinator

Client Services Administrator

Social Media Content Creator

Urgently Hiring Interpreters – Birkenhead

Marketing Assistant

Property Sales Coordinator (Part-Time)

Social Media Content Creator (Freelance)

I want to receive the latest job alerts for remote work in prescot, merseyside

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