Client services occupations Work, Jobs in Prescot, Msy (with Salaries)

Complaint Handler Debt & Civil Litigation
DCBL —Runcorn
- £26,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Client Services Executive
Canon —Warrington
- £31,650 - £34,450 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee discount
12d
Partner Onboarding & Network Development Coordinator
BeSure Group —Liverpool
- £24,420 - £26,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
1d
Onboarding Specialist
Street Group —Manchester
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
Client Services Specialist - Liverpool
Rapport —Liverpool
- £29,754 a year
- Full-time
- Computer literacy
- Communication skills
- Employee assistance programme
5d
New Enquiry Manager – Legal Customer Services
AlphaBiolabs —Warrington
- £27,000 a year
- Hybrid work
- CRM software
- Sales
- Customer service
Customer Services Coordinator - Fixed Term to March 2027
untypical —Warrington
- Microsoft Word
- Microsoft Excel
- Plumbing
- Employee assistance programme
7d
Customer Service
The Pilot Group —Manchester
- £27,828 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
2d
Client Success Manager
Hillsgreen —Holmes Chapel
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Sales
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
Customer Service Advisor
Arrow XL —Wigan
- £12.71 an hour
- Part-time
- Hybrid work
- Bilingual
- Spanish
- English
- Free parking
- Health & wellbeing programme
Quick apply
Client Services Administrator
BWP Inspire —Sale
- £14.73 an hour
- Part-time
- English
- Administrative experience
- IT
- Free parking
- Annual leave
Quick apply
15h
Client Onboarding Coordinator
DGI —Manchester
- Up to £36,000 a year
- Full-time
- Hybrid work
- English
- Project management
- In-person
- Annual leave
Quick apply
1d
Trust Services Partner
NHSProfessionals —Warrington
- £26,000 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Customer Success Manager
Street Group —Manchester
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Customer Service Advisor
100% Group Ltd —Appleton Thorn
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
9h
Customer Enrolment Administrator
Clear Business —Sale
- £24,880 a year
- Full-time
- Hybrid work
- Computer literacy
- Free parking
- Annual leave
Quick apply
Hirer Relations Assistant
Edu-Lettings UK Ltd —Bolton
- £26,500 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
13d
Complaints Advisor
Community Gateway Association —Preston
- Up to £31,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Sick pay
8d
Customer Service Representative II
Bobrick Washroom Equipment LTD —Deeside
- Human resources
Quick apply
Complaints Handler
The Riverside Group —Liverpool
- £33,723.55 - £37,101.56 a year
- Full-time
- Salesforce
- English
- Microsoft Office
15h

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client services occupations jobs near prescot, msy

Complaint Handler Debt & Civil Litigation

DCBL -
Runcorn

Quick apply

Job details

Full-time
£26,000 - £29,000 a year

Benefits

Free parking
Employee assistance programme

Qualifications

Microsoft Word
Microsoft Excel
GCSE
Complaint handling
Microsoft Office
Analysis skills
Financial services
Root cause analysis
Communication skills

Full job description

Complaint Handler – Debt Resolution & Civil Litigation

About the Role

We are looking for a proactive and detail‑focused Complaint Handler to join an award-winning, rapidly expanding organisation within the debt resolution and civil litigation environment. In this role, you will be responsible for managing and resolving complaints in a regulated setting, ensuring fair outcomes and maintaining our commitment to excellence, with a "whatever it takes" attitude.

You will play a key role in supporting our risk, compliance, and operational teams, using your strong communication and analytical skills to de‑escalate concerns, identify themes, and drive continual improvement. You will also contribute valuable insight through quality assurance audits of frontline staff.

Key Responsibilities

Managing the day-to-day de‑escalation of customer concerns and complaints through inbound and outbound telephone calls, emails and letters.
Providing clear written outcomes, including bespoke emails and letters, ensuring each complaint is concluded fairly and professionally.
Identifying and raising trends, themes, and emerging risks with key internal stakeholders.
Supporting complaint‑related projects and initiatives as needed.
Conducting quality assurance audits of frontline staff to identify learning opportunities and contribute to continuous improvement.
Providing timely and constructive feedback to support staff development.
Completing root cause analysis on complaints received to help inform process and service improvements.
Acting as a subject matter resource for complaint‑related queries across the business.
Assisting the Complaints Team Manager and Quality Assurance Manager with reporting and other ad hoc responsibilities.

Essential Skills & Experience

Proven experience handling customer complaints or queries by telephone and in writing within a regulated environment.
Ability to prioritise effectively, manage time well, and work to deadlines.
Excellent written English with GCSE Grade C/4 or above in English Language.
Confident use of Microsoft Office, particularly Excel and Word.

Desirable Experience

Previous experience working within a Complaint Department, ideally in the Consumer Credit, Financial Services or Legal industry.
Experience writing concise and professional reports for clients, regulators and internal stakeholders.
Experience conducting trend analysis to identify root causes and improvement opportunities.
Experience in civil litigation or within an SRA‑regulated firm.

Benefits you will receive:

Monday – Friday schedule (36.5 hours per week – no weekend or evening work)
Early finish Fridays
Dress Down Fridays
30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass
Free parking
Free tea and coffee facilities
Free monthly lunch

Quick apply

Refine Your Search

client services occupations jobs in prescot, msy

Complaint Handler Debt & Civil Litigation

Client Services Executive

Partner Onboarding & Network Development Coordinator

Onboarding Specialist

Client Services Specialist - Liverpool

New Enquiry Manager – Legal Customer Services

Customer Services Coordinator - Fixed Term to March 2027

Customer Service

Client Success Manager

Customer Service Advisor

Client Services Administrator

Client Onboarding Coordinator

Trust Services Partner

Customer Success Manager

Customer Service Advisor

Customer Enrolment Administrator

Hirer Relations Assistant

Complaints Advisor

Customer Service Representative II

Complaints Handler

I want to receive the latest job alerts for client services occupations in prescot, msy

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