Customer care specialist Work, Jobs in Preston, Lan (with Salaries)

IPS Employment Specialist
The Better Health Generation —Lancaster
- £33,000 a year
- Weekend availability
- Hybrid work
- Management
- Driving
- Travel
- Health & wellbeing programme
- Work from home
Quick apply
Tesco Colleague - Preston
Tesco UK —Preston
- £13.28 - £14.55 an hour
- Part-time
5h
Administrator
Sandstone Care Group —Much Hoole
- £13.30 an hour
- 8 hour shift
- Customer service
- Administrative experience
- Human resources
- Employee discount
- Referral programme
Operations Team Leader - Specialist Services
UK Event Medical Services Limited —Preston
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
12d
Care Co-ordinator
Falcon-Care Blackburn —Leyland
- From £26,000 a year
- Full-time
- In-person
- Care plans
- Leadership
- Paid training
- Employee discount
Quick apply
Tesco Colleague - Chorley Extra
Tesco UK —Chorley
- £13.28 - £14.55 an hour
- Full-time
2h
Cleaner
Pinnacle Group —Morecambe
- £663.46 a week
- Annual leave
- Employee assistance programme
Quick apply
Maintenance Operative
Ready 4 Home Housing Support CIC —Preston
- From £31,000 a year
- Full-time
- Maintenance
- Programmable logic controllers
- In-person
- Free parking
- Annual leave
Quick apply
10d
Environmental Advisor
M Group —Preston
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Care Assistant
Caremark - Home Care in Preston —Preston
- £14 an hour
- Part-time
- Annual leave
- Flexible schedule
Production Operative
Optimum RX Lens Specialists —Morecambe
- £13.45 an hour
- Full-time
- Programmable logic controllers
- Mechanical knowledge
- Free parking
- Health & wellbeing programme
Quick apply
14d
Apprentice Retail Supervisor
Farmfoods —Leigh
- £13.61 an hour
- Full-time
- English
- Annual leave
- Employee discount
Quick apply
7d
Receptionist/ Administration Assistant
Mersey Care NHS Foundation Trust —Liverpool
- £25,272 a year
- Part-time
- Communication skills
1h
Threading Beautician
Thread and Beauty express launch —Fulwood
- From £12.71 an hour
- Customer service
- English
- In-person
- Free parking
Quick apply
13d
Head of Facilities Management
dnata —Preston
- Monday to Friday
- Contracts
- Leadership
- Free parking
- Annual leave
12h
Sales - Sales Advisor - UK
New Look —Southport
- Part-time
- Microsoft Word
3h
Sales Consultant - Toyota
Vantage Motor Group —Preston
- £23,500.00 - £24,541.10 a year
- Full-time
- Sales
- Annual leave
- Employee discount
Community Health and Wellbeing Officer - Harm Reduction
Blackburn Rovers Community Trust —Blackburn
- £30,000 a year
- Weekend availability
- Maintenance
- First Aid Certification
- No degree
- Free parking
- Store discount
Quick apply
11d
Property Surveyor
Anchor —Chorley
- £47,000 a year
- Construction
- Communication skills
- Employee discount
11d
AI & Process Transformation Specialist
Places for People —Preston
- £40,000 a year
- Hybrid work
- Microsoft Excel
- Analysis skills
- Presentation skills
- Employee discount
- Flexible schedule
5h

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IPS Employment Specialist

The Better Health Generation -
Lancaster

Quick apply

Job details

Full-time
£33,000 a year

Benefits

Health & wellbeing programme
Additional leave
Company pension
Work from home
Free or subsidised travel
Sick pay

Qualifications

Driving Licence
Management
Driving
Organisational skills
Business coaching

Full job description

Employment Specialist (In Work)

Do you believe everyone deserves the chance to thrive in meaningful work?

Are you passionate about helping people overcome challenges and reach their full potential? You may be just the person we need!

The Better Health Generation is a community of work-focused health services and experts, providing individuals and organisation access to high-quality, evidence-based and cost-effective health solutions that support performance, improve staff turnover and commitment and deliver tangible results.

We are looking for…

An enthusiastic Employment specialist with a passion for helping others overcome challenges and barriers, who is experienced in delivering empathetic and practical support, to build resilience, and a solution-focused mindset, helping individuals stay in meaningful employment.

Location:

The role will be based in Lancashire with travel expected across the area (Fylde, Lancaster, Morcombe, Wyre) throughout the week – please note this is a community-based project.

Duties and responsibilities:

Provide Ongoing In-Work Support:

Deliver tailored, proactive support to customers who have successfully gained employment, helping them maintain and thrive in their roles through regular check-ins and personalised interventions.

Collaborate with Employers:

Develop strong, trust-based partnerships with employers to promote inclusive practices, raise awareness of available support, and advocate for positive workplace adjustments for individuals with health conditions. Employment Specialists will work closely with employers to create and strengthen inclusive workplace cultures, providing guidance and support, and acting as an advocate for participants if challenges arise ensuring both the employee and employer have the tools to succeed.

Champion Our Customers:

Actively promote customers as valuable employees and work with employers to ensure they are supported throughout their employment journey.

Develop Individual Action Plans:

Create and implement personalised plans for each customer, ensuring effective and appropriate activities are undertaken to meet their needs.

Monitor Progress:

Maintain regular contact with customers before and after they start work to track progress, address challenges, and provide timely solutions. In addition to supporting job retention, Employment Specialists will help individuals with career development, including guidance on education, increasing hours, taking on more responsibility, moving into a more desirable role, or adjusting duties to better align with their preferences.

Identify Opportunities:

Engage proactively with employers to identify potential job opportunities, progression pathways, and training solutions that meet the needs of both customers and businesses.

Signposting and Specialist Support:

Build knowledge of local services and resources, including disability support, housing, and benefits, to provide effective signposting where needed.

Maintain Accurate Records:

Ensure all customer interactions and progress are documented to the highest quality standards in line with contractual and compliance requirements.

Performance and Quality:

Meet personal targets and KPIs by delivering high-quality, customer-focused support that drives positive outcomes.

Work in Partnership:

Collaborate with key partners and stakeholders to deliver a joined-up approach for employers and customers, ensuring sustainable employment solutions.

Qualifications & Essential Criteria

You will have a creative problem-solving and a solution-focused mindset, with the ability to motivate, inspire, and confidently challenge others. You’ll be an excellent communicator, approachable, and empathetic—while staying highly organised, performance-driven, and determined to make a real, positive impact in people’s lives.

Essential criteria include:

A passion for helping people overcome barriers and succeed
Experience supporting individuals with health conditions or disabilities
Strong coaching and motivational skills
Ability to build partnerships and networks
Great organisational skills and caseload management experience
Understanding of safeguarding, confidentiality, and data protection
Flexibility to work occasional evenings/weekends

Desirable criteria

Background/qualification in health, mental health, social care, or related fields
Understanding of IPS or Supported Employment
Local employment knowledge
Experience with welfare and benefits guidance
Driving licence and access to a car
Experience in delivering on an IPS provision

What we offer:

Company contribution pension scheme
Friendly and supportive team
Career progression and academic research opportunities
Induction training and ongoing support
Competitive salaries
Opportunity to earn bonuses post probation
Tenure and birthday bonus

We are a Disability Confident Employer and welcome all applications. TBHG is an Equal Opportunity Employer, offering employment without regard to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status. Our aim is to support and maintain the physical and mental health of all people at work. If you do need any reasonable adjustments as part of your application and recruitment process, please let us know at the outset and we will work hard to provide the right solution for you.

Job Type: Full-time

Pay: £33,000.00 per year

Benefits:

Additional leave
Company pension
Free or subsidised travel
Health & wellbeing programme
Sick pay
Work from home

Application question(s):

You must be willing to travel within a designated area. Do you have a valid UK driving licence with access to your own vehicle
Have you worked on an IPS model before?

Experience:

Employment Specialist: 1 year (preferred)
mental and physical health support: 2 years (preferred)

Work Location: Hybrid remote in Lancaster LA1 1UU

Quick apply

Refine Your Search

customer care specialist jobs in preston, lan

IPS Employment Specialist

Tesco Colleague - Preston

Administrator

Operations Team Leader - Specialist Services

Care Co-ordinator

Tesco Colleague - Chorley Extra

Cleaner

Maintenance Operative

Environmental Advisor

Care Assistant

Production Operative

Apprentice Retail Supervisor

Receptionist/ Administration Assistant

Threading Beautician

Head of Facilities Management

Sales - Sales Advisor - UK

Sales Consultant - Toyota

Community Health and Wellbeing Officer - Harm Reduction

Property Surveyor

AI & Process Transformation Specialist

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