Service manager Work, Jobs in Prestwich, Gtm (with Salaries)

Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Service Manager - Community CAMHS
Greater Manchester Mental Health NHS Foundation Trust —Prestwich
- £66,582 - £77,368 a year
- Full-time
12d
Cover Manager & Administration Support - Sir Thomas Boteler Church of England High School
Warrington Borough Council —Warrington
- £23,072 - £29,540 a year
- Full-time
- School
- Sick pay
8d
Store Manager
Aldi —Manchester
- £52,910 - £69,000 a year
- Annual leave
Store Manager
Lidl —Manchester
- £46,000 - £66,000 a year
5d
Transport Manager
Lavelle Waste Services Ltd —Bolton
- £55,000 - £60,000 a year
- Full-time
- In-person
- Leadership
Quick apply
1d
Quality Improvement Project Co-ordinator (Lived Experience)
Greater Manchester Mental Health NHS Foundation Trust —Manchester
- £39,959 - £48,117 a year
- Part-time
7d
NMGH New Hospital Programme Officer
Manchester University NHS Foundation Trust —Manchester
- £57,528 - £64,750 a year
- Full-time
- University
- Driving
- AI
2h
Operational Lead
mydentist —Radcliffe
- Full-time
- Analysis skills
- Travel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
9d
Assistant Store Manager (Full-Time)
Pandora Jewelry —Bury
- £31,725 - £38,400 a year
- Full-time
- Sales
- Organisational skills
- Communication skills
- Employee discount
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
5d
Operations Support Manager
CitySprint —Salford
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
7d
Customer Service Manager – Maternity Cover
Contained Air Solutions Limited —Manchester
- £40,000 - £50,000 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
1d
Deputy Manager
Aldi —Manchester
- £14.75 - £15.72 an hour
Deputy General Manager
Pizza Express —Bury
- £32,400 - £36,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
- Referral programme
Quick apply
Economic Inactivity Programme Delivery Manager
Bury Council —Bury
- £41,771 - £44,075 a year
- Full-time
- Organisational skills
- Communication skills
5d
District Manager - Drive Thru
Five Guys UK —Manchester
- Quick service & fast food restaurant
- Leadership
- Communication skills
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Assistant Library Experience Manager
The University of Manchester —Manchester
- £37,694 - £46,049 a year
- University
- IT
- Annual leave
- Work from home
Jigsaw Homes Group Limited
Jigsaw Homes Group —Leigh
- £35,945 - £40,911 a year
- Full-time
- Organisational skills
- Sick pay
12d

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Service Desk Manager

Humnize
Manchester

Apply Now

Job details

Full-time
£35,000 - £40,000 a year

Qualifications

Driving Licence
Virtualisation
IT support
Organisational skills
IT
Communication skills
Help desk

Full job description

Our client is expanding…!

An exciting opportunity has arisen for a Service Desk Manager to join our team.

Please note: this is an office-based role. Being present on site is essential to becoming part of the team, building relationships, and leading effectively.

Founded in 2000, our client has always had a single purpose in mind: helping people get the most out of their technology!

It’s not just about fixing broken systems, though of course that plays a part, they believe IT should be a business enabler, not a cost burden, and they work hard to deliver real value beyond business continuity.

Their highly skilled team shares the belief that clients’ IT is their business, and should be treated as such. The service and support provided reflects this ethos. Their client base spans sectors from retail and entertainment to manufacturing; the key element is that the trust placed in our client as their local friendly experts.

They provide a full range of services including:

Supporting desktops and servers
Cloud systems
Email systems
Virtualisation
Backup and disaster recovery
Anti-virus
Networking and more..

They're constantly expanding services and want every team member to be part of that journey. That means supporting employees and encouraging them to learn new skills.

This opportunity will involve leading, developing and managing the service desk team to deliver excellent IT support across the customer base. You’ll oversee team performance, provide guidance on escalations and take responsibility for service standards. You’ll also ensure service performance is tracked, reporting on SLAs and KPIs to senior leadership and driving continuous improvement across the desk.

As Service Desk Manager your duties and responsibilities will include:

Leading, supporting, and motivating the service desk team to deliver excellent client service.
Providing guidance on escalated issues and managing client concerns effectively.
Overseeing the allocation, monitoring and closure of support tickets.
Ensuring SLAs and KPIs are met and reporting performance to senior leadership.
Analysing service desk data to identify trends and drive improvement.
Building strong relationships with clients and ensuring customer satisfaction.
Encouraging training, development, and certification within the team.
Maintaining a positive team culture that balances performance, collaboration, and growth.
Supporting the wider business in developing and expanding service offerings.

The ideal candidate will have the following key skills and preferred experience:

Essential Skills:

Previous experience managing or leading a service desk or IT support team.
Familiarity with common IT environments including Windows desktops and servers, Microsoft 365, cloud platforms, networking, security, and backup solutions (awareness rather than hands-on expertise).
Excellent communication skills, both verbal and written.
Ability to manage client escalations professionally and calmly.
Experience monitoring and reporting on SLAs and KPIs.
Strong organisational skills with attention to detail.
Able to balance leadership responsibilities with occasional hands-on support.
Problem-solving mindset with a focus on outcomes.
Full UK driving licence and access to a car.
Willingness to work full-time in the office.

Ideal Skills:

Experience using helpdesk applications and reporting tools.
Knowledge of IT support processes and escalation management.
Exposure to a wide range of client sectors and IT environments.
Background in driving service improvements and implementing best practice.

You will be supported by senior engineers and work closely with senior leadership to ensure our clients receive the best possible service. We encourage continuous learning and skills development, and we want our managers to grow alongside the team they lead.

If you are motivated to lead, improve, and shape IT support services, we’d love to hear from you.

Apply Now

Refine Your Search

service manager jobs in prestwich, gtm

Service Desk Manager

Service Manager - Community CAMHS

Cover Manager & Administration Support - Sir Thomas Boteler Church of England High School

Store Manager

Store Manager

Transport Manager

Quality Improvement Project Co-ordinator (Lived Experience)

NMGH New Hospital Programme Officer

Operational Lead

Assistant Store Manager (Full-Time)

Customer Service Manager X2

Operations Support Manager

Customer Service Manager – Maternity Cover

Deputy Manager

Deputy General Manager

Economic Inactivity Programme Delivery Manager

District Manager - Drive Thru

Service Delivery Manager

Assistant Library Experience Manager

Jigsaw Homes Group Limited

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Our client is expanding…!

An exciting opportunity has arisen for a Service Desk Manager to join our team.

They're constantly expanding services and want every team member to be part of that journey. That means supporting employees and encouraging them to learn new skills.

As Service Desk Manager your duties and responsibilities will include:

The ideal candidate will have the following key skills and preferred experience:

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