service engineer Work, Jobs in putney, gtl (with Salaries)

Technical Apprentice
Natilik —London
- Full-time
- Hybrid work
- Computer networking
- Organisational skills
- Communication skills
Quick apply
9d
Design and Certification Specialist
Civil Aviation Authority —Gatwick Airport
- £68,000 - £72,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Gym membership
6d
Graduate Process Engineer - Exeter
Pell Frischmann —Croydon
- Full-time
- Hybrid work
- AutoCAD
- CAD
- Engineering
Field Service Engineer - Surrey & South West London
Matthew Algie —Epsom
- £35,000 - £37,000 a year
- Full-time
- Customer service
- Maintenance
- IT
- Annual leave
- Employee assistance programme
Field Service Engineer
Haier Europe —London
- £35,124 - £47,020 a year
- Overtime
- Customer service
- Communication skills
- Employee discount
IT Support Engineer
Air Charter Service —Surbiton
- Full-time
- Communication skills
- Time management
- Gym membership
Quick apply
Field Service Engineer
NoteMachine UK Ltd —South London
- From £37,670 a year
- Weekend availability
- Customer service
- Programmable logic controllers
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Field Service Engineer - South Region (East London)
Roche —London
- Travel
- Communication skills
Maintenance Manager - Visa Sponsorship & Relocation Assistance for Successful Candidates
Claytons (Aust) Pty Ltd —London
- £74,410 - £85,040 a year
- Full-time
- Customer service
- Maintenance
- IT
- Relocation assistance
Quick apply
10d
Service Engineer
Otis —Brentford
- Overtime
- In-person
Technology Service Desk Engineer
Nuffield Health —Epsom
- Part-time
- Hybrid work
- Maintenance
- Analysis skills
- Bachelor's degree
- Employee discount
- Gym membership
PAT Testing Engineer Wandsworth
JR PAT Testing —Wandsworth
- Part-time
- Travel
- Flexible schedule
Field Service Engineer - Crawley & West Sussex
Matthew Algie —Crawley
- £35,000 - £37,000 a year
- Full-time
- Customer service
- Maintenance
- IT
- Annual leave
- Employee assistance programme
10d
Support Engineer - London
RM Education Limited —London
- Hybrid work
- Maintenance
- IT
- School
- Annual leave
Maintenance Engineer
Virgin Active —London
- Up to £35,000 a year
- Full-time
- Employee discount
5d
3rd Line Support Engineer
Metropolitan Thames Valley —London
- £44,997 - £47,365 a year
- Full-time
- Microsoft Office
Quick apply
9d
Graduate Mechanical Engineer
VVB Engineering —London
- £30,000 a year
- Full-time
- Employee discount
Quick apply
Maintenance Coordinator
Maintained Limited —Mayfair
- £32,000 - £45,000 a year
- Full-time
- Maintenance
- Supervising experience
- Electrical experience
Quick apply
10d
Service Operations Engineer in SERVICE OPERATIONS
Bank of England —London
- £33,600 - £37,800 a year
- 12 hour shift
- School
- Annual leave
- Work from home
1d
Deskside Support Engineer
7IM —London
- Azure
- Customer service
- Microsoft Office

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Technical Apprentice

Natilik
London

Quick apply

Job details

Full-time
9 days ago

Benefits

Company pension
Discounted gym membership
Private medical insurance

Qualifications

Computer networking
Organisational skills
Communication skills
Time management

Full job description

Natilik is a Global Technology Solutions Partner.

Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients and employees can rely on.

There has never been a more exciting time to take a step into the world of digital transformation, and we’re looking for individuals to confidently guide our clients on their journey.

ROLE:
As Technical Apprentice, you will be the first point of contact for our clients and ensure that they achieve maximum utilisation of their technologies by offering unrivalled levels of technical expertise through an understanding of the business environment in which they work. The primary value of this role is to facilitate all aspects of remote and on-site solution support, advice, and consultation from fault resolution to system enhancements. As the first point of contact, the role necessitates a professional manner and technical talent to reassure the client whilst demonstrating an uncompromising level of commitment to resolving the issues within the timeframe of the Service Level Agreement. Delivery is key to the support role and should be an obsession for both internal and external clients.

MAIN ACTIVITIES:

Ensuring all ticket meta data is captured and entered accurately in the ticketing system to reflect the actual nature of the issue.
Delivering exceptional service in response to requests and queries of all issues impacting our client’s business
Responding to all client e-mails, web portal requests, and phone calls in a timely and professional manner ensuring regular updates are provided
Ticket queue management, ensuring all relevant information is captured to determine correct priority and allow smooth progression of cases
Reacting to monitoring alerts to determine if genuine or false. Engaging with clients to investigate as appropriate.
Reviewing scheduled maintenance windows from third parties, and ensuring relevant clients and team are updated accordingly.
Engaging with third parties and vendors to raise, chase, and monitor cases.
Maintaining ownership of assigned requests through to resolution, escalating either internally or externally as appropriate.
Working as a team to ensure the shared queue is managed and assisting the other TA’s with their tasks when required.
Ensuring best practice is demonstrated throughout the team
Ensuring all SLAs are consistently met; prioritise requests to ensure client satisfaction in line with expectations.
Advising clients on technical requirements
Ensuring accuracy and quality of work and encouraging innovative action.
The Technical Apprentice should be escalating to Senior Engineers and Support Leaders when required.

QUALITIES:

Demonstrating excellent communication and interpersonal skills to interact with clients
Having the ability to work under pressure, outside of comfort zone, with a ‘can-do’ attitude
Demonstrate time management, expectation setting, and organisational skills
Demonstrate flexibility, resilience, and initiative
Having the ability to approach problem-solving in a clear and concise manner
Having a positive approach to teamwork, with a willingness to learn and share knowledge
Having the ability to use your initiative when necessary but also able to seek assistance, especially when starting off. As you develop through this tier you should become more confident in handling queries independently.

KNOWLEDGE:

Demonstrating the understanding of Cisco technologies used by our clients and be capable of supporting these
Developing and progressing technical knowledge and skill in line with our chosen technologies and support of these solutions to our clients
Being able to understand the dynamics of the support business and the need to achieve consistent SLA targets
Being able to understand and articulate the technologies we implement and support in our portfolio

EXPERIENCE:

Basic networking skills based around CCNA R&S.
During your time as Technical Apprentice, you should be familiarising yourself with all technologies, and using this time to consider which area(s) you want to focus on as a specialism.
Being able to handle basic MACs
Performing 1st level checks for monitoring alerts
Managing Provider high severity incidents
Alerts Management
Scheduled Maintenance alerts as per defined process
Familiarity with Cisco and partner support tools and portals that are used to support client solutions

BENEFITS:

Quarterly Awards and Bonuses
Flexible Working
Industry-leading home working and mobility technology
Private Healthcare
Competitive Pension Scheme
Discounted Gym Membership

Quick apply

Refine Your Search

service engineer jobs in putney, gtl

Technical Apprentice

Design and Certification Specialist

Graduate Process Engineer - Exeter

Field Service Engineer - Surrey & South West London

Field Service Engineer

IT Support Engineer

Field Service Engineer

Field Service Engineer - South Region (East London)

Maintenance Manager - Visa Sponsorship & Relocation Assistance for Successful Candidates

Service Engineer

Technology Service Desk Engineer

PAT Testing Engineer Wandsworth

Field Service Engineer - Crawley & West Sussex

Support Engineer - London

Maintenance Engineer

3rd Line Support Engineer

Graduate Mechanical Engineer

Maintenance Coordinator

Service Operations Engineer in SERVICE OPERATIONS

Deskside Support Engineer

I want to receive the latest job alerts for service engineer in putney, gtl

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