Senior advisor Work, Jobs in Queensferry, Fln (with Salaries)

Senior Advisor
Brakes —Ewloe
- £28,950 a year
- Weekend availability
- Team management
- Training & development
- Employee discount
8d
Junior HR Service Centre Advisor / HR Operations Assistant
Bank of America —Chester
- Full-time
- Salesforce
- Research
- Microsoft Office
- Employee assistance programme
Boots Beauty Specialist
Boots —Chester
- £16 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
Senior Service Advisor - Commercial Card
Bank of America —Chester
- Full-time
- Spanish
- English
- Team management
- Employee assistance programme
3d
Senior HR Advisor
Sefton New Directions Limited —Sefton
- £33,333 - £35,851 a year
- Full-time
- Hybrid work
- English
- Human resources
- Recruiting
- Store discount
- Health & wellbeing programme
Quick apply
2d
Customer Service Advisor
Mozillion —Chester
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Store discount
- Employee discount
Quick apply
Senior Beauty Specialist
Boots —Chester
- Weekend availability
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Senior Occupational Health Nurse Advisor
Cheshire and Wirral Partnership NHS FoundationTrust —Chester
- £39,959 - £48,117 a year
- Part-time
- Management
11d
Senior Director Trial Optimization and Feasibility
Teva —Chester
- £202,000 - £252,700 a year
- Engineering
- Bachelor's degree
- Leadership
- Employee stock purchase plan
- Annual leave
8d
Workshop Controller
Holdcroft —Ellesmere Port
- Full-time
- Computer literacy
- Organisational skills
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Health & Safety Advisor
Jones Bros Civil Engineering —Rhuthun
- Full-time
- PMP
- Computer literacy
- Travel
Quick apply
Senior Commercial Advisor
Wood —Ellesmere Port
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Contracts
- Annual leave
- Life insurance
Senior Environmental Advisor
United Infrastructure —Deeside
- Full-time
- Hybrid work
- Mentoring
- Training & development
Quick apply
Senior Style Advisor / Supervisor
Mint Velvet —Liverpool
- Part-time
- Customer service
- Employee discount
Quick apply
Mobile Care Assistant
McCarthy & Stone —Chester
- £14.50 an hour
- Part-time
- Driving
- Travel
- Cleaning
- Paid training
- Employee assistance programme
Quick apply
Legal Executive (Sales Progressor)
Keepmoat Homes —Liverpool
- Full-time
- Organisational skills
- Training & development
- Employee assistance programme
- Employee discount
Employee Relations Team Lead
Home Bargains —Liverpool
- Microsoft Office
- Analysis skills
- Continuous improvement
- Store discount
- Employee assistance programme
Quick apply
11d
Private Secretary for Director General
Home Office —Liverpool
- £49,850 - £56,850 a year
- Full-time
- Presentation skills
- Travel
- Communication skills
- Annual leave
5d
Finance Officer - Projects
Liverpool City Council —Liverpool
- £40,777 - £46,142 a year
- Employee assistance programme
Retail Sales & Store Assistant
GreetVape —Ellesmere Port
- £25,000 - £32,000 a year
- Weekend availability
- Social media management
- Merchandising
- POS
- Free parking
- Paid training
Quick apply
2d

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Senior Advisor

Brakes -
Ewloe

Apply Now

Job details

Full-time
£28,950 a year
8 days ago

Benefits

Company pension
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Mentoring junior staff
Complaint handling
Team management
Professional development mentoring
Customer interaction
Outbound calling
Training & development

Full job description

Full-time

Ewloe

28950

37.5hrs per week

Job Description

Senior Advisor - Ewloe

£28,950 plus excellent rewards & recognition

Working Full time 37.5 hours per week between the hours of 07.30 - 18.00 working weekends on a rota basis

We are currently recruiting a talented and results driven Senior Advisor to join our busy contact centre team in our Ewloe Contact Centre.

The role:

If you thrive working in a hive of activity, love the buzz of knowing that every call means a sale and enjoy enhancing the customer experience, then you’ll love working as a Brakes Senior Advisor.

The role of Senior Advisor is to work highly efficiently and effectively as a trusted advisor and expert supporting both customers and colleagues. You will provide support and guidance to ensure Advisors are enabled to provide an excellent service to our customers and to ensure the company's reputation is maintained and enhanced, this includes taking ownership of escalated customer issues and providing timely, relevant and appropriate solutions.

This role supports both the Team Managers and Operations Managers, and will be engaged in training, buddying and supporting the team. The post holder will be required to be hands on and be able to work in a fast paced and dynamic environment, therefore it is critical you are able to set a good example of professionalism.

They’re the people who make it happen for our customers – ensuring that ordering is easy, whilst upselling products that will enhance the customer experience. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way!

Handle both inbound and outbound customer contacts.
Ensure all issues are dealt with according to agreed KPI’s.
Deliver an excellent customer experience, supplying fast, up to date resolutions.
Support Team Managers with coaching and development.
The role will be a mixture of advisor, coaching, co-ordinating & quality monitoring.
You will understand the KPI’s aligned to our business objectives incorporating service, cost, employee engagement and customer satisfaction.
Ensure all customer queries/complaints are documented using the appropriate systems and processes.
Train nominated advisors as appropriate to fulfil development requirements of team.
Act as an SME on key area(s) systems and processes.
To deputise for a Team Manager in their absence, to ensure the day-to-day activities are carried out efficiently and effectively.

Required skills and competencies:

Results Orientated – Confident, self-motivated and positive attitude with strong commercial awareness.
Ability to proactively give feedback and act on feedback given – Champions a coaching and empowerment culture.
Proven rapport builder with excellent influencing and negotiating skills.
Experienced at handling and diffusing irate colleague and customer situations.
Excellent problem-solving skills - Shows flexibility and adaptability for the good of our customers.
An ability to build and maintain good working relationships at all levels.
Leads, inspires and promotes confidence within a Team.
A strong Team player with focus on continuous improvement

What you’ll get:

A competitive salary
Huge discount on all sorts of lovely food and award-winning products
Generous holiday allowance, with option to purchase more.
Recognition awards and Incentives
Pension
Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
And much more….

Location: Ewloe, Flintshire

Additional Information

At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.

Brakes

Built on a passion for food and feeding the nation, we are the UK’s largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!

Apply Now

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Full-time

Ewloe

28950

37.5hrs per week

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