Customer success consultant lead Work, Jobs in Radley, Oxf (with Salaries)

Customer Success Consultant Lead
NielsenIQ —Oxford
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Communication skills
- Analytics
- Employee assistance programme
Quick apply
2d
Strategic Client Solution Lead
RM Education Limited —Abingdon
- Hybrid work
- Analysis skills
- Leadership
- Annual leave
Implementation Consultant
Zift Solutions —Oxford
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
Quick apply
Customer Success Business Unit Director
NielsenIQ —Oxford
- £66,860 a year
- Full-time
- Hybrid work
- AI
- Analytics
- Employee assistance programme
Quick apply
Senior Implementation Consultant
KERRIDGE COMMERCIAL SYSTEMS CORP —Hartshill
- Full-time
- Microsoft Powerpoint
- Continuous improvement
- Travel
Quick apply
Home Consultant
Tapi —Abingdon
- Full-time
- Sales
- Employee assistance programme
- Employee discount
Head/Director Business Consulting
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Management
- Master's degree
- Business
- Work from home
- Employee assistance programme
Area Sales Manager - London, Oxford & Northampton
Wurth UK Ltd —Oxford
- £40,000 - £60,000 a year
- No weekends
- Customer service
- Travel
- Organisational skills
- Referral programme
Quick apply
14d
DSEAR Project Administrator
SOCOTEC UK & Ireland —Bicester
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Databases
- Employee assistance programme
- Employee discount
Quick apply
Senior Account Manager
Paul Mason Consulting —Abingdon
- Full-time
- Sales
- Marketing
Quick apply
Senior Ecommerce Implementation Consultant
KERRIDGE COMMERCIAL SYSTEMS CORP —Hartshill
- Full-time
- ERP systems
- Continuous improvement
- Mentoring
Quick apply
Showroom Sales Manager
Bathroom Showroom —Bicester
- Full-time
- Sales
- Business development
- Annual leave
- Employee assistance programme
Freelance Marketing Consultant
Smedley Group —Bicester
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
8d
IT Project Manager
KNAPP U.K. Limited —Chalgrove
- Full-time
- Remote
- Training & development
Implementation Consultant I
Barracuda Networks Inc. —Reading
- Computer Science
- Presentation skills
- Bachelor's degree
Quick apply
Business Development Representative
Unit 52, Shrivenham 100 Business Park —Watchfield
- £24,785 - £27,000 a year
- Full-time
- Business development
- In-person
- Free parking
Quick apply
3d
Sales Professional Required
Activate Learning —Reading
- £40,000 a year
- Hybrid work
- Customer service
- Research
- Business development
- Free parking
- Annual leave
14d
Regional Sales Manager (Industrial) - South
Lucy Electric —Thame
- Remote
- CRM software
- Engineering
- Business development
AI Transformation Consulting Leader
Microsoft —Reading
- £96,400 - £195,100 a year
- Full-time
- AI
- Leadership
8d
Account Director - Reading/South
BCN Group —Reading
- Up to £150,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply

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customer success consultant lead jobs near radley, oxf

Customer Success Consultant Lead

NielsenIQ -
Oxford

Quick apply

Job details

Full-time
£50,000 - £70,000 a year
2 days ago

Benefits

Employee assistance programme
Private medical insurance

Qualifications

Client engagement
Internal department liaison
Relationship management
Multidisciplinary collaboration
Networking
Communication skills
Analytics

Full job description

Job Description

About the Job

The Customer Success Consultant Lead will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our account development associates.

You will be responsible for maintaining and/or enhancing existing customer relationships, increasing NPS, using deep industry/customer/product knowledge to increase client ROI (across Retail Measurement Service & Consumer Panel Service), & driving adoption of NielsenIQ tools & capabilities.

You will leverage the breadth of NielsenIQ’s product portfolio by developing strong relationships with analytic associates across our business. Identify opportunities to collaborate and deliver provocative Thought Leadership on market, industry and category trends which can be shared across our client base.

RESPONSIBILITIES

Serves as the relationship owner within Customer Success to manage client relationship and execute critical communications
Builds a network of effective and meaningful relationships at all levels to maximize business opportunities
Leads Joint Business Plan process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan
Leads Quantified Business Opportunity and Client Review process, focusing on service delivery and ROI elements, highlighting outcomes, tracking priorities, sharing/receiving feedback/NPS, and refining Joint Business Plan to align with customer priorities and objectives
Leads and owns NPS process, frequently and consistently reviewing success metrics and client satisfaction, and reviewing quality, escalation, and coverage to ensure client satisfaction is maximized
Leverages existing NielsenIQ tools to advance Customer business objectives through strategic thought leadership and flawless execution
Responsible for identifying opportunities through day-to-day engagements and handing off opportunities to Account Development to pursue
Acts as Voice of Costumer ensuring client needs are being met by the appropriate teams – whether this is data quality escalation or a reporting need

REQUIREMENTS

Extensive experience of analysing data in an FMCG environment
Strong planning and servicing skills
Experience of working with clients to solve business issues
Excellent communication, presentation and interpersonal skills
Demonstration of how to design solutions to answer client business issues
A consultative style of working
A proven track record of delivering success through others
Ability to build strong networks and relationships, internally and with client

What You Get

Private Medical Insurance
Flexible working environment
Learning & Development
Great team culture

#LI-Hybrid

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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customer success consultant lead jobs in radley, oxf

Customer Success Consultant Lead

Strategic Client Solution Lead

Implementation Consultant

Customer Success Business Unit Director

Senior Implementation Consultant

Home Consultant

Head/Director Business Consulting

Area Sales Manager - London, Oxford & Northampton

DSEAR Project Administrator

Senior Account Manager

Senior Ecommerce Implementation Consultant

Showroom Sales Manager

Freelance Marketing Consultant

IT Project Manager

Implementation Consultant I

Business Development Representative

Sales Professional Required

Regional Sales Manager (Industrial) - South

AI Transformation Consulting Leader

Account Director - Reading/South

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