full time Work, Jobs in rayleigh (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Full Time Sales Advisor
F.Hinds —Basildon
- £8.69 - £12.80 an hour
- Full-time
- Sales
- Communication skills
Warehouse Operative
The Launch Pad Group —Rayleigh
- £26,000 - £28,000 a year
- Full-time
- Heavy lifting
- Forklift
- Warehouse experience
- Free parking
Quick apply
10d
Booking Clerk - Outpatients Call Centre
Mid and South Essex NHS Foundation Trust —Basildon
- £25,760 a year
- Full-time
- Agile
6d
Medical Secretary
Mid and South Essex NHS Foundation Trust —Southend-on-Sea
- £28,392 a year
- Full-time
Healthcare Assistant
Havens Hospices —Benfleet
- £24,852.65 a year
- Full-time
- Hospice
Administrator
Full Circle Compliance Ltd —Chelmsford
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Tour Coordinator
Kirbys Coaches —Rayleigh
- £27,000 - £29,500 a year
- Full-time
- Administrative experience
- Organisational skills
- IT
- Free parking
- Employee discount
Quick apply
12d
Trainee Window and Door Glazier
Westbury Windows and Joinery —Chelmsford
- £13 - £14 an hour
- Full-time
- English
- Driving
- In-person
- Free parking
Quick apply
Vinted Lister
ILFD Group Ltd —Rochford
- £30,000 - £35,000 a year
- Part-time
- English
- Organisational skills
- Communication skills
- Store discount
- Employee discount
Quick apply
Area Officer
Royal Society of Wildlife Trusts —Billericay
- £30,424.76 a year
- Full-time
1d
Helpdesk Administrator - Shifts
Equans —Chelmsford
- 12 hour shift
- Customer service
- Annual leave
- Employee assistance programme
Trainee or Certificated Enforcement Agent
High Court Enforcement Group —Basildon
- Up to £60,000 a year
- Weekend availability
- Travel
- Leadership
- Negotiation
- Health & wellbeing programme
- Annual leave
Quick apply
Inquest Manager
Mid and South Essex NHS Foundation Trust —Southend-on-Sea
- £49,387 a year
- Full-time
6d
Food and Beverage Assistant
The Lion Inn, Boreham —Chelmsford
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
Medical Laboratory Assistant
IPP Analytics Limited —Basildon
- £25,123 - £25,272 a year
- Weekend availability
7h
Property Management Opportunity
Gateway Property Management Ltd —Southend-on-Sea
- Full-time
- Customer service
- Administrative experience
- Data entry
Quick apply
13d
Administrative Assistant
Toomey Motor Group —Southend-on-Sea
- £23,000 - £26,500 a year
- Full-time
- Administrative experience
- Data entry
- Organisational skills
2d
Club Manager - Basildon Holiday Club
Junior Adventures Group —Basildon
- Up to £14 an hour
- Full-time
- Leadership
- Paid training
Quick apply
13d
Kitchen Assistant
Harvester - Rayleigh Weir —Rayleigh
- Full-time
- Employee discount
Quick apply
4d

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Driving Licence
Customer service
GCSE

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

full time jobs in rayleigh

Contact Centre Officer (Headquarters, Chelmsford)

Full Time Sales Advisor

Warehouse Operative

Booking Clerk - Outpatients Call Centre

Medical Secretary

Healthcare Assistant

Administrator

Tour Coordinator

Trainee Window and Door Glazier

Vinted Lister

Area Officer

Helpdesk Administrator - Shifts

Trainee or Certificated Enforcement Agent

Inquest Manager

Food and Beverage Assistant

Medical Laboratory Assistant

Property Management Opportunity

Administrative Assistant

Club Manager - Basildon Holiday Club

Kitchen Assistant

I want to receive the latest job alerts for full time in rayleigh

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