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Technical Support Officer (Building Control)

Civic Recruitment Limited
Maldon

Quick apply

Job details

Full-time | Fixed term contract
£23.05 an hour
4 days ago

Qualifications

Customer service
Technical support
Administrative experience
IT
Communication skills

Full job description

Technical Support Officer (Building Control) – 2 Month Contract

Location: Maldon, Essex

Rate: £23.05 per hour (Umbrella)

Contract: 2 Month Contract (Potential Extension)

Hours: 37 Hours Per Week

Working Pattern: Hybrid Working – 2 Days Per Week Office-Based

Pay: Bi-weekly

Summary

We are seeking a dedicated Technical Support Officer (Building Control) to join our dynamic Local Authority Building Control Team. This role is ideal for an experienced administrator or technical support professional with a background in Building Control, Planning, Property, Construction, or Local Authority. As the first point of contact for Building Control enquiries, you will facilitate the efficient processing of Building Regulation applications, maintain precise records, and provide essential administrative support to Building Control Surveyors. Your contribution will ensure that customers receive a professional and responsive service, all while adhering to legislative and regulatory frameworks.

Responsibilities

Building Control Administration
- Efficiently process Building Regulation applications.
- Maintain accurate Building Control records and databases.
- Assist Building Control Surveyors with administrative and technical tasks.
- Process application documentation in line with procedures and legislation.
- Ensure customer and application records are accurate and current.

Customer Service & Enquiries
- Serve as the first point of contact for Building Control enquiries.
- Respond to customer enquiries professionally and efficiently.
- Assess enquiries and take appropriate action.
- Escalate complex issues to Building Control Surveyors or the Building Control Manager as needed.
- Deliver a positive customer experience throughout the application process.

Information Management
- Maintain and update customer records and information systems.
- Ensure compliance with Data Protection legislation.
- Verify and validate information before processing.
- Manage electronic and manual records accurately.

Technical Support
- Support Building Control Officers with application administration and case management.
- Assist with obtaining and processing reports and technical information.
- Provide background information to support Building Control decision-making.
- Assist in preparing documentation and correspondence.

Risk & Compliance
- Identify potential risks and escalate issues appropriately.
- Support service delivery in accordance with legislation, policy, and professional standards.
- Maintain confidentiality at all times.
- Assist in identifying potential fraud or irregularities.

Service Improvement
- Support continuous improvement of Building Control processes and procedures.
- Identify more efficient ways of working.
- Support knowledge sharing and best practices across the service.
- Contribute to developing a customer-focused service.

Team Support
- Collaborate with Building Control Surveyors and colleagues across the Council.
- Assist with workload management and service priorities.
- Provide support for escalated service issues as required.
- Contribute positively to team objectives and performance standards.

Requirements

Requirements:

Essential
- Experience in Building Control, Planning, Local Authority, Construction, Property, or Technical Administration.
- Good understanding of Building Control functions and associated legislation.
- Strong administrative and customer service experience.
- Experience processing applications, records, reports, or technical documentation.
- Excellent attention to detail and accuracy.
- Strong communication and customer service skills.
- Ability to manage enquiries and identify when escalation is required.
- Proven ability to follow procedures and workflows accurately.
- Strong IT skills with the ability to learn new systems quickly.
- Minimum of 5 GCSEs (or equivalent experience).

Desirable
- Previous Local Authority experience.
- Experience supporting Building Control or Planning teams.
- Knowledge of Building Regulations and associated legislation.
- Experience responding to information requests and maintaining technical records.
- Evidence of Continuous Professional Development (CPD).

About the Organisation

Our client is a forward-thinking Local Authority dedicated to delivering high-quality public services and providing excellent support to residents, businesses, and stakeholders. The Building Control team is integral in ensuring development across the borough meets legislative and regulatory standards while delivering an efficient, professional, and customer-focused service. The successful candidate will join a supportive team environment where quality service delivery, continuous improvement, and excellent customer care are paramount.

What's on Offer?

£23.05 per hour (Umbrella)
2 Month Contract with Potential Extension
Location: Maldon, Essex
37 Hours Per Week
Hybrid Working – 2 Days Office-Based
Bi-weekly Pay
Opportunity to work within a respected Local Authority Building Control Team
Varied role involving customer service, technical administration, and regulatory support
Excellent opportunity for candidates with Building Control, Planning, Construction, Property, or Local Government experience

Applications are particularly welcomed from candidates with experience as a Technical Support Officer, Building Control Administrator, Planning Support Officer, Technical Administrator, Property Administrator, Local Authority Administrator, Customer Service Officer, or Business Support Officer.

Quick apply

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