Customer experience coordinator Work, Jobs in Reading, Brk (with Salaries)

Customer Experience Coordinator
Thames Water Utilites —Reading
- £42,000 - £46,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
13h
Groups, Reservations, Meetings & Events Coordinator- PT/FT
HGI Abingdon Oxford —Abingdon
- £28,000 - £28,500 a year
- Part-time
- Hotel
- Communication skills
- Time management
- Free parking
- Health & wellbeing programme
Quick apply
9d
Operations and Sales Coordinator
Abracadabra Leaflet Distribution —Winnersh
- £26,000 - £29,000 a year
- Full-time
- Microsoft Word
- Inventory control
- Computer literacy
- Free parking
- Annual leave
Quick apply
Marina Coordinator
Wasing —Reading
- £27,000 - £30,000 a year
- Weekend availability
- Front desk
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
14d
Contract - Customer Relations Coordinator
Honda —Bracknell
- Remote
- Communication skills
- Time management
- Flexitime
- Work from home
14h
Patient Care Coordinator in Luxury Private Hospital
Berkshire Grove Hospital —Maidenhead
- £14 - £16 an hour
- Full-time
- Administrative experience
- Data entry
- Organisational skills
- Free parking
Quick apply
Customer Experience Coordinator
Hypnos Beds —Princes Risborough
- £26,032.50 a year
- Weekend availability
- Bilingual
- English
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
Talent Acquisition Coordinator - 12 months FTC
UK Atomic Energy Authority —Culham
- £29,328 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Office & Facilities Assistant (f/m/d)
Thinkproject Holding GmbH —Reading
- Part-time
- English
- Microsoft Office
- Communication skills
- Language training provided
- Flexible schedule
Project Coordinator
Impact Food Group —Woking
- Full-time
- Databases
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
Garden Centre Workshop Coordinator & Facilitator - Englefield, Reading
Affinity Trust —Theale
- £8,586 a year
- Part-time
- Annual leave
Quick apply
13d
Learning and Development Assistant Coordinator
Affinity Trust —Thame
- £26,283 a year
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
1d
Part Time Weekday Evening Receptionist(Term Time Only) - RMC @ River Academy RG1 8EQ
Berkshire Music Trust —Reading
- £12.71 an hour
- Part-time
- Microsoft Word
- Experience working with children
- Accounting
- Free parking
Quick apply
6d
Sales Coordinator
Cosentino —Basingstoke
- £30,000 - £33,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Interview Coordinator – Early Careers (6-month FTC)
Stantec —Reading
- Hybrid work
- Microsoft Outlook
- Customer service
- Human resources
Lifestyle & Wellness Co-ordinator
Bupa —Fleet
- £13.10 - £14.10 an hour
- Part-time
- Budgeting
- Employee discount
- Gym membership
Quick apply
Academic Events Coordinator
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Full-time
- Hybrid work
- Communication skills
- School
- Time management
Customer Service Coordinator Sr (FAR)
Gulfstream Aerospace —Farnborough
- Full-time
- Customer service
- English
- Hotel
8h
Talent Acquisition Coordinator – 12 months FTC
UK Atomic Energy Authority —Culham
- £29,328 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
Recruitment & Project Coordinator
Flexjet Europe —Farnborough
- Full-time
- Hybrid work
- Communication skills
Quick apply

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customer experience coordinator jobs near reading, brk

Customer Experience Coordinator

Thames Water Utilites -
Reading

Apply Now

Job details

Permanent | Full-time
£42,000 - £46,000 a year
13 hours ago

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

Driving Licence
Stakeholder collaboration
Client engagement
Stakeholder liaison
Internal department liaison
Complaint handling
Continuous improvement
Organisational skills
Customer interaction
Communication skills

Full job description

This is a high-profile customer and stakeholder-facing role supporting the delivery of our Biggest Ever Upgrade in 150 years, built within our capital delivery programme AMP8.

As well as engaging with customers about our projects, the successful candidate will also be promoting these to public figures such as elected councillors.

What you’ll be doing as a Customer Experience Coordinator

Lead the engagement and communication on each project from beginning to end. Stakeholders will include Local Government Councillors and officers, members and officers of Parish Councils and Residents Associations
Work within the project delivery teams to ensure that customer and stakeholders’ requirements are championed.
Ensure any complaints are responded to and resolved within set timeframes and promote customer commendations.
Work alongside the various Thames Water departments (i.e. Local Engagement team, Social Media Team and the Brand and Marketing Team) to ensure that our projects, including signage, are on brand and that any written communication uses the Thames Water tone.
Ensure webpages are created to promote and update our projects, and keep our customers informed.
Accountable for completion of all relevant documentation which forms part of the communication plans for each project, i.e. customer impact assessments and letters.
Represent Thames Water along with our project teams at customer, stakeholder and project meetings as required, including public drop-in sessions and Webinars.
Attend site visits and complete site surveys to confirm compliance with policies, e.g. signage. PPE.

Deliver excellent customer service and continuous improvement.
Support and promote our Biggest Upgrade in 150 years, understanding and explaining the benefits to our customers and stakeholders.

Base location – Hybrid – Clearwater Court, Reading

Working pattern – Monday to Friday 36 hours

Requirements for the role – Full valid UK driving licence.

What you should bring to the role

The essential criteria to help you succeed in this role are:

Strong communication and engagement skills
Balance competing demands to deliver solutions accepted by all parties.
Good organisational skills
Experience in customer engagement
Ability to liaise at all levels and influence accordingly.
Be a team player.
Full UK driving licence as travel to other sites is required.

What’s in it for you?

Competitive salary from £42,000 to £46,000 per annum
Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
Car Allowance
Performance-related pay plan directly linked to company performance measures and targets.
Generous Pension Scheme through AON
Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, Cycle to Work schemes, shopping vouchers, and life assurance.

Find out more about our benefits and rewards (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements, and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know; we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Apply Now

Refine Your Search

customer experience coordinator jobs in reading, brk

Customer Experience Coordinator

Groups, Reservations, Meetings & Events Coordinator- PT/FT

Operations and Sales Coordinator

Marina Coordinator

Contract - Customer Relations Coordinator

Patient Care Coordinator in Luxury Private Hospital

Customer Experience Coordinator

Talent Acquisition Coordinator - 12 months FTC

Office & Facilities Assistant (f/m/d)

Project Coordinator

Garden Centre Workshop Coordinator & Facilitator - Englefield, Reading

Learning and Development Assistant Coordinator

Part Time Weekday Evening Receptionist(Term Time Only) - RMC @ River Academy RG1 8EQ

Sales Coordinator

Interview Coordinator – Early Careers (6-month FTC)

Lifestyle & Wellness Co-ordinator

Academic Events Coordinator

Customer Service Coordinator Sr (FAR)

Talent Acquisition Coordinator – 12 months FTC

Recruitment & Project Coordinator

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