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IT Support Technician (SETSU) (SEROCU)

Thames Valley Police -
Reading

Apply Now

Job details

Permanent | Full-time
£29,501 a year
15 hours ago

Benefits

Annual leave
Company pension

Qualifications

Driving Licence
Customer service
Network infrastructure
IT

Full job description

IT Support Technician (SETSU) (SEROCU)

Department

SETSU

Location

Reading

Rank/Grade

TVP ICT 2P

Salary

Broad Band 2P £29,501 per annum plus benefits

Part/Full Time

Full Time

Type of Contract

Permanent

Job Advert

Our South East Technical Surveillance Unit (SETSU) provides a comprehensive technical capability to the South East regional forces, specialist investigative teams and law enforcement partners.

SETSU have an opening for an IT Support Technician to act as the first point of contact for all IT service related enquires locally, regionally, and nationally. This person will provide 1st line fixes for IT related issues, and will be supported by colleagues at 2nd and 3rd line for advice, guidance, and escalations.

We are looking for an enthusiastic individual who has strong interpersonal and customer service skills as end user support is provided both over the phone and via email. The right person will have the ability to explain complex information to different audiences and to be able to think logically in a fast-paced environment whilst maintaining a high level of accuracy.

You must be familiar with computers and have a good understanding of the principles of an IT network and infrastructure.

You will be asked to demonstrate flexibility regarding working hours in line with operational demand and occasionally this may require working away from home. For this reason, a full UK Driving Licence is essential to the role.

Due to the nature of our work, security is of paramount importance to us and therefore it will be necessary to pass and maintain vetting level SC together with a number of enhanced security checks. In order to achieve this, you must be a British National and have resided in the UK for the past five years. Exemptions may apply for overseas or other diplomatic service (with HM Government), and studying abroad.

You can find more information about security vetting here.

How to Apply

To apply, click on the “Apply” button below and submit your application before the closing date of Sunday 28 June 2026 at 23:55hrs.

The leadership within CTPSE and SEROCU are actively committed to embedding and sustaining an inclusive culture that recognises and champions the diversity of our people, and promotes equity and equality so that everyone can succeed at work. The region is delivering this commitment through a long term strategy that takes a holistic and intersectional approach to wellbeing & inclusion. Our strategy is underpinned by the five strategic objectives;

Inclusive Culture – We will create, embed, and continually develop an inclusive culture for our people.

Engaged & Involved – We will ensure our people are engaged, involved, and listened to.

Wellbeing – We will prioritise the wellbeing of our people.

Representation – We will attract, recruit, retain and develop a diverse workforce.

Inclusive by Design – We will ensure that inclusion is a core principle of our policies, products, and decisions.

We welcome applications from those interested in part time and flexible working, and encourage applications from our under represented communities.

Our people say that benefits include a good work/life balance, a supportive and welcoming place to work and excellent terms including a generous pension scheme and annual leave entitlement.

If you have any questions about the role, please contact [email protected] quoting the Job Reference number TBC. If you have applied for this role in the last six months, we respectfully ask that you do not reapply at this current time.

IMPORTANT: If you are already a Thames Valley Police (TVP) member of staff and you have been in your post for less than twelve months, your application must be supported by your line manager. We will require written confirmation from your line manager in order to proceed.

Shift allowance, on-call or other job related allowances from your previous role will not be protected unless they are attached to the new role.

We reserve the right to close this vacancy if we receive a high volume of applications. Should you wish to apply for this post, we advise you to complete and submit your application form as soon as possible.

Please use Google Chrome or Microsoft Edge when completing your application, wherever possible, as this will enhance performance.

Apply Now

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