Operations consultant Work, Jobs in Reading, Brk (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
4d
B2C Operations Consultant
Volvo Cars AB —Maidenhead
- Hybrid work
- CRM software
- Sales
- Salesforce
8d
Sales Consultant - Rail Sector - Winnersh - Matchtech
Gattaca Plc —Wokingham
- £28,000 - £32,000 a year
- Hybrid work
- Sales
- Free parking
Laboratory Assistant
Select Engineering —Reading
- £13.12 an hour
- Call to connect
3d
Consultant Team Manager (2)
TrustFlight —Bracknell
- £45 - £60 an hour
- Full-time
- Hybrid work
- Management
- Business development
- Supervising experience
Quick apply
4d
Software testing consultant
Smart Vision IT Solutions —Reading
- £33,000.61 - £39,630.34 a year
- Full-time
- Hybrid work
- Engineering
- Java
- Bachelor's degree
- Work from home
- Employee discount
Quick apply
2d
Outpatients Booking Coordinator - Band 4
Royal Surrey NHS Foundation Trust —Guildford
- £29,812 - £32,715 a year
- Full-time
- Customer service
- Front desk
- Communication skills
3d
Sales Consultant - Rail Sector - Winnersh - Matchtech
Gattaca —Winnersh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Sales
- Free parking
Consultant - Continuing Airworthiness
TrustFlight —Bracknell
- Full-time
- Remote
- Maintenance
- AI
Quick apply
Head of Service for Adult Community Health Services
Royal Surrey NHS Foundation Trust —Godalming
- £81,774 - £93,879 a year
- Full-time
- Management
9d
Consumer Analytics Consultant – NIQ Consumer Panel Services
NielsenIQ —Oxford
- £41,900 - £52,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Communication skills
- Employee assistance programme
Quick apply
Pathway Administrator
Oxford University Hospitals NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
7d
Patient Pathway Administrator
Oxford University Hospitals NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Part-time
6d
Principal Solution Consultant - BOS
Ericsson —Reading
- Sales
- English
- Master's degree
11d
PROJECT MANAGER FOR AIRCRAFT INTERIOR M/F/D
F/LIST —Farnborough
- Project management
- Bachelor's degree
- Travel
- Flexible schedule
Consulting Analyst (Internship)
Birchman Solutions Limited —Bracknell
- Remote
- Microsoft Powerpoint
- Analysis skills
- Internship
Quick apply
3d
Software Support Consultant (Finance)
Mysoft —Fleet
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
Customer Consultant Office and Driving
Solus Accident Repair Centres —Basingstoke
- £26,208 - £31,820 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Employee discount
8d
Enterprise Sales Enablement Consultant
Softcat —Marlow
- Hybrid work
- School
- Flexible schedule
Clinical Contracts Associate
ICON Plc —Reading
- Full-time
- Remote
- Master's degree
- Analysis skills
- Bachelor's degree
- Employee assistance programme
3d

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
4 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

operations consultant jobs in reading, brk

Customer Service Manager

B2C Operations Consultant

Sales Consultant - Rail Sector - Winnersh - Matchtech

Laboratory Assistant

Consultant Team Manager (2)

Software testing consultant

Outpatients Booking Coordinator - Band 4

Sales Consultant - Rail Sector - Winnersh - Matchtech

Consultant - Continuing Airworthiness

Head of Service for Adult Community Health Services

Consumer Analytics Consultant – NIQ Consumer Panel Services

Pathway Administrator

Patient Pathway Administrator

Principal Solution Consultant - BOS

PROJECT MANAGER FOR AIRCRAFT INTERIOR M/F/D

Consulting Analyst (Internship)

Software Support Consultant (Finance)

Customer Consultant Office and Driving

Enterprise Sales Enablement Consultant

Clinical Contracts Associate

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