Support team leader Work, Jobs in Reading, Brk (with Salaries)

Customer Services Manager (Contact Centre)
Healthxchange —Reading
- £40,000 - £45,000 a year
- Monday to Friday
- Team management
- Organisational skills
- Training & development
- Work from home
- Employee assistance programme
5d
Part-time HR Manager (Learning & Development/ Organisational Development)
Reading Students' Union —Reading
- £26,139.74 a year
- Part-time
- Hybrid work
- Project management
- University
- Human resources
- Annual leave
Quick apply
Business Administrator & Team-leader
Curtains Made Simple Ltd —Oxford
- £35,000 - £42,000 a year
- Part-time
- Management
- Analysis skills
- In-person
- Free parking
- Flexible schedule
Quick apply
Sales - Sales Advisor - UK
New Look —Reading
- Part-time
- Customer service
Customer Service and Technical Advisor (Call Centre)
Manrose Manufacturing Ltd —Reading
- £12.71 an hour
- Full-time
- Engineering
- Data entry
- In-person
- Annual leave
- Referral programme
Quick apply
3d
Retail Sales Advisor
Nisbets —Reading
- £12.85 - £13,368.00 a year
- Part-time
- Customer service
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
Customer Service Administrator
Seiko UK Ltd —Maidenhead
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
3d
Retail Supervisor
Nisbets —Reading
- £29,428 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
Pharmacy Team Lead
Montu UK —Wokingham
- £35,000 - £45,000 a year
- Weekend availability
- Computer literacy
- Supervising experience
- Continuous improvement
- Free parking
Quick apply
11d
Administrator
Berkshire Healthcare NHS Foundation Trust —Reading
- £28,392 - £31,157 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
2d
Operations and Sales Coordinator
Abracadabra Leaflet Distribution —Winnersh
- £26,000 - £29,000 a year
- Full-time
- Microsoft Word
- Inventory control
- Computer literacy
- Free parking
- Annual leave
Quick apply
Community & Partnerships Lead
ICE Creates —Reading
- £35,000 - £40,000 a year
- Weekend availability
- Hybrid work
- Business development
- Analysis skills
- Supervising experience
- Health & wellbeing programme
- Work from home
Quick apply
9d
Talent Development Manager
CITY ELECTRICAL FACTORS LTD —Reading
- Up to £80,000 a year
- Full-time
- Team management
- Travel
- Human resources
- Free parking
- Store discount
Quick apply
Receptionist
Hilton —Reading
- £12.71 an hour
- Full-time
- Hotel
- Front desk
- Employee stock purchase plan
- Annual leave
1d
Admin Team Leader
ICON UK —Reading
- Full-time
- Administrative experience
- Continuous improvement
- IT
- Annual leave
- Employee assistance programme
Quick apply
3d
Supervisor - WHSmith
Moto —Reading
- £28,540 a year
- Full-time
- Hospitality
- Customer service
- Restaurant management
- Employee discount
- Sick pay
Quick apply
12d
Booking Administrator
Berkshire Healthcare NHS Foundation Trust —Bracknell
- £27,106 - £28,850 a year
- Full-time
- Travel
- Data entry
- Organisational skills
- Free parking
- Annual leave
2d
Virtual Personal Assistant (Night)
Comxo —Datchet
- £22,031 - £25,031 a year
- Weekend availability
- Remote
- Microsoft Word
- English
Sales Associate
NEXT —Reading
- £10.85 - £12.71 an hour
- Part-time
- Customer service
Care Practitioners & Team Leaders
Kennet Care Limited —Reading
- £26,000 - £35,000 a year
- Part-time
- Childcare
- Experience working with children
- Driving
- Employee assistance programme
- Employee discount
Quick apply

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support team leader jobs near reading, brk

Customer Services Manager (Contact Centre)

Healthxchange -
Reading

Apply Now

Job details

£40,000 - £45,000 a year
5 days ago

Benefits

Company pension
Work from home
Employee assistance programme
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
Process improvement
Microsoft Office Suite
Complaint handling
Team management
Organisational skills
Management reporting
Customer interaction
Training & development
Rota coordination

Full job description

Customer Services Manager (Contact Centre)

Location: Reading, WFH 2 days/week

Reporting to: Customer Experience Director

Hours: Monday - Friday

Salary: £40,000 - £45,000 + annual bonus

About Healthxchange:

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8, and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

About the role:

The Customer Services Manager plays a pivotal role in providing strong leadership, coaching, and support to a team of Customer Services Executives. This individual will ensure that the team delivers exceptional service to our customers at all times while adhering to compliance and regulatory requirements. A key aspect of the role involves driving team performance through coaching and training, with a constant focus on improving customer satisfaction and retention.

Responsibilities:

Ensure a commercial focus within the team, seeking opportunities to grow customer spend, including identifying opportunities and sharing these with our sales teams.

Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention.

Ensure all compliance requirements are met and work closely with the Quality team to support compliance and regulatory requirements within the Customer Services team.

Lead by example and positively influence and contribute to team culture.

Conduct regular one to one meetings with team members to review individual and team performance.

Regularly review the quality of work delivered by the team through call recordings and assessment in line with the call quality requirements document.

Provide daily/weekly/monthly reporting on team performance, sharing insights and commentary as required.

Work closely with key stakeholders within the business to identify opportunities to improve existing procedures and seek to improvement streamlined policies to improve efficiencies.

Assist with answering customer calls and emails during busy periods to ensure department service levels are maintained.

Support with the recruitment and induction of new starters, including completing regular meetings during probation to ensure team members achieve the required level.

Manage the department shift and holiday rota to ensure sufficient staffing capacity to support incoming customer volumes and to maintain our service levels.

Manage team member timekeeping and absence in accordance with company policies.

Handle complaint escalations in line with agreed authorisation levels and coach team members to resolve customer complaints.

Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer, whilst balancing the commercial needs of the business.

Ensure all team members receive adequate training and support and support with the writing of department Standard Operating Procedures (SOP) and Work Instructions (WI).

Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues.

Use Salesforce CRM to accurately record notes on customers accounts, ensuring a record of your customer interactions.

Provide support with ad-hoc projects and tasks as required

Requirements:

Line management experience as a team leader or manager within a customer services/contact centre environment (required)
Experience working in a regulated environment (Pharma preferred)
Coaching skills
Passion for delivering an exceptional customer experience.
Strong organisational skills.
Ability to work under pressure in a fast-paced environment.
Microsoft Office
CRM experience (Salesforce preferred)

Benefits:

Company pension, annual performance bonus, 25 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP, Birthday off Perk.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.

Apply Now

Refine Your Search

support team leader jobs in reading, brk

Customer Services Manager (Contact Centre)

Part-time HR Manager (Learning & Development/ Organisational Development)

Business Administrator & Team-leader

Sales - Sales Advisor - UK

Customer Service and Technical Advisor (Call Centre)

Retail Sales Advisor

Customer Service Administrator

Retail Supervisor

Pharmacy Team Lead

Administrator

Operations and Sales Coordinator

Community & Partnerships Lead

Talent Development Manager

Receptionist

Admin Team Leader

Supervisor - WHSmith

Booking Administrator

Virtual Personal Assistant (Night)

Sales Associate

Care Practitioners & Team Leaders

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