Customer service team Work, Jobs in Reading, Eng (with Salaries)

Customer Services Executive
Healthxchange —Reading
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Store Colleague
Pets at Home —Reading
- £12.71 an hour
- Part-time
- Communication skills
- Annual leave
- Employee discount
1d
Retail Sales Assistant
Travelex —Lower Earley
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
Store Assistant
IKEA —Reading
- £14.15 an hour
- Part-time
- Heavy lifting
- Customer service
- Food service
4d
Service Advisor/Customer Service Representative - Reading
Volvo Group —Reading
- £30,000 a year
- Overtime
- Customer service
- Administrative experience
- IT
- Employee discount
- Gym membership
Quick apply
Sales Advisor Rover
PetsCorner —Reading
- £10.85 - £12.71 an hour
- 8 hour shift
- Heavy lifting
- Customer service
- IT
- Employee discount
Store Assistant
Aldi —Reading
- £13.50 - £14.47 an hour
- Day shift
- Customer service
- Annual leave
3d
Store Colleague - Part Time
JDSPORTS —Reading
- £12.31 an hour
- Part-time
- Customer service
- Communication skills
- Employee discount
Quick apply
1d
Customer Assistant
Lidl —Reading
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
1d
Customer Team Member
Co-op —Shinfield
- £13.04 an hour
- Overtime
- Bakery
- School
- Paid training
- Employee discount
2d
Food & Beverage Team Member
NOVOTEL —Reading
- £13.45 an hour
- Hotel
- Employee discount
Quick apply
2d
Retail Assistant
Screwfix —Reading
- £13.08 an hour
- Part-time
- Annual leave
- Employee discount
10d
Retail Sales Advisor - 20 Hours
DFS —Reading
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
12d
Unit Processor with warehouse duties
FUTURE PRO LOGISTICS LTD —Wokingham
- From £25,400 a year
- Full-time
- Warehouse experience
- Computer skills
- In-person
Quick apply
6d
Customer Service Assistant
First Intuition —Reading
- Full-time
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
5d
Contact Centre Associate
Castle Trust Bank —Basingstoke
- £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Employee assistance programme
Quick apply
Insurance Sales Executive
MotorEasy —Reading
- Up to £50,000 a year
- Full-time
- Sales
- English
- Analysis skills
- Referral programme
Quick apply
Customer Service / Sales Support Clerk
Hutchinson Stop-choc —Reading
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
11d
Front of House Team Member
Little Apron —Reading
- £8.00 - £12.71 an hour
- Part-time
- Serving
- Hospitality
- Customer service
Quick apply
Sales Assistant - UNIQLO Oxford Westgate
UNIQLO —Oxford
- £14.80 an hour
- Weekend availability
- Customer service
- Employee discount

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customer service team jobs near reading, eng

Customer Services Executive

Healthxchange -
Reading

Quick apply

Job details

Up to £30,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Office
Organisational skills
IT
Customer support
Communication skills
Time management

Full job description

Customer Services Executive

Location: Reading, Hybrid

Reporting to: Customer Services Manager

Salary: up to £30,000 pa, plus discretionary annual performance bonus

Work schedule: Our Customer Services department is open Monday to Friday 8am to 6pm. Your shift will be scheduled either 8am to 5pm or 9am to 6pm.

About Us:

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8 and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

About the role:

We’re looking for a dynamic, people-focused individual to join our Customer Services team and play a key role in delivering outstanding support across phone, email, and live chat. You’ll help create exceptional customer experiences while contributing to the continued success and growth of Healthxchange.

Requirements:

Excellent understanding of what a great customer experience is.
Previous experience in a Customer Support or Contact Centre environment.
Strong organisational skills and able to work to deadlines and deliver results under pressure.
High attention to detail with a focus on quality.
Excellent email writing skills.
Ability to work under pressure in a fast-paced environment, whilst being flexible and adaptable.
Self-motivated, with the ability to work under minimal supervision.
Excellent time management capability.
Proven communication skills, and confident telephone manner.
IT skill such as Microsoft Office and CRM systems (Salesforce desirable)

Responsibilities:

Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention.
Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer.
Ensure orders are processed promptly and accurately, adhering to company Standard Operating Procedures and all compliance requirements.
Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues.
Investigate and respond to customer complaints, providing a resolution in line with customer expectations and in line with company policies.
Ensure customer emails, phone calls and Live Chats are responded to within agreed department response times.
Act as a brand ambassador when interacting with customers, consistently demonstrating high levels of integrity, diligence, and professionalism.
Always act as a team player, working with your colleagues to achieve department goals and objectives.
Maintain accurate records within our customer database and CRM system.
Support with initiatives to upsell or promote HXP’s products or services.
Maintain an up-to-date knowledge of company products and procedures.
Provide support with ad-hoc projects and tasks as required.

Benefits

Company pension, annual performance bonus, 23 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.

Work Location: Hybrid remote in Reading RG2 0NH

Quick apply

Refine Your Search

customer service team jobs in reading, eng

Customer Services Executive

Store Colleague

Retail Sales Assistant

Store Assistant

Service Advisor/Customer Service Representative - Reading

Sales Advisor Rover

Store Assistant

Store Colleague - Part Time

Customer Assistant

Customer Team Member

Food & Beverage Team Member

Retail Assistant

Retail Sales Advisor - 20 Hours

Unit Processor with warehouse duties

Customer Service Assistant

Contact Centre Associate

Insurance Sales Executive

Customer Service / Sales Support Clerk

Front of House Team Member

Sales Assistant - UNIQLO Oxford Westgate

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