Head of Field Service
Miele —Abingdon
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Continuous improvement
- Employee discount
14d
IT Field Support Technician - T2 / Second Line
Concero UK —Hayes
- £28,000 - £34,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
Associate Environmental Field Technician
UL Solutions —Basingstoke
- Engineering
- English
- In-person
- Annual leave
Senior Environmental Technician
RSK Raw —Kingsclere
- Up to £33,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
Quick apply
Commercial Appliance Field Service Technician
Miele —Abingdon
- £42,024 - £50,478 a year
- Full-time
- Customer service
- Travel
- Organisational skills
- Employee discount
AHU Service Technician - Thames Valley - Trane UK Limited
Trane Technologies —Basingstoke
- Full-time
- Microsoft Office
- Travel
- HVAC
- Life insurance
9d
TRAINEE OVEN CLEANING TECHNICIANS
Extreme Homecare Oven Cleaning ltd —Camberley
- £30,000 - £40,000 a year
- Weekend availability
- No experience needed
- Driving
Quick apply
4d
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
Field Service Engineer
Tyrefix UK —Reading
- £35,000 - £45,000 a year
- Overtime
- Maintenance
- Communication skills
Support Technician (EMEA Helpdesk)
Utelogy —Basingstoke
- Full-time
- Hybrid work
- IT
- Communication skills
Quick apply
5d
Data Centre Technician , Data Centre Operations
Amazon Data Services UK Limited —Slough
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
Customer Support Technician
Ricoh —Reading
- Communication skills
Forklift & Logistics Technician
QinetiQ —Farnborough
- £24,975 - £27,750 a year
- Full-time
- Forklift
- Administrative experience
- Organisational skills
- Employee discount
Fitness Equipment Technician, Repair - South
Johnson Health Tech —Bracknell
- From £31,000 a year
- Overtime
- Programmable logic controllers
- Communication skills
- Mechanical knowledge
- Gym membership
- Sick pay
Quick apply
Service Technician (m/f/d)
IKA-Werke GmbH & Co. KG —Oxford
- Full-time
- Schematics
- English
- Microsoft Office
7d
First Response Restoration Technician
Trinity Claims —Slough
- From £25,500 a year
- Customer service
- Administrative experience
- Driving
- Annual leave
- Life insurance
Quick apply
Data Center Inventory & Asset Technician (DIAT)
Microsoft —Slough
- £33,600 - £46,200 a year
- Full-time
- Azure
- Microsoft Office
- Travel
First Line Technical Support Engineer
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Weekend availability
- Azure
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
IT Field Technician
Churchill Retirement PLC —Byfleet
- Full-time
- Travel
- SharePoint
- IT
- Employee assistance programme
- Sick pay
Trainee Pest Control Technician
Rentokil Initial Group —Litchfield
- £26,733 - £32,000 a year
- Overtime
- Customer service
- No experience needed
- Driving
- Relocation assistance
- Annual leave
Quick apply
3d

I want to receive the latest job alerts for field service technician in reading

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

field service technician jobs near reading

Head of Field Service

Miele -
Abingdon

Apply Now

Job details

Full-time
14 days ago

Benefits

Company car
On-site gym
Discounted gym membership
Employee discount

Qualifications

Analysis skills
Project management
Continuous improvement
Leadership
Communication skills

Full job description

Head of Field Service

Location: Field based with regular travel to Central Reading

Salary: Competitive

At Miele, exceptional products deserve an exceptional customer experience.

We are looking for an inspiring and transformational leader to head our Domestic Field Service Operations across the UK and Ireland. Reporting to the Director of Service and as a key member of the Service Leadership Team, you will lead seven Regional Service Managers, around 100 Service Technicians and our Technical Repair Centre.

This is a pivotal leadership role responsible for creating a service experience that delights customers, builds lifetime loyalty and delivers on our premium brand promise. You will lead the continued evolution of our Field service operation, balancing customer experience, operational excellence and commercial performance to drive sustainable business growth.

We are looking for a leader who combines strategic thinking with a hands-on approach. You'll be visible across the business and in the field, building strong relationships with teams, customers and stakeholders, understanding challenges first-hand and translating insight into action. You will foster an inclusive culture where different perspectives are valued, people feel empowered to contribute, and everyone has the opportunity to grow and succeed.

Since 1899, Miele has been guided by our philosophy of Immer Besser – Forever Better . We take immense pride not only in the quality of our appliances, but in every interaction our customers have with our brand. This role offers a unique opportunity to shape that experience and make a lasting impact on customers across the UK and Ireland.

Your Responsibilities

In close collaboration with the Service Leadership Team, you will lead the Field Service operation and Technical Repair Centre across the UK and Ireland, ensuring a safe, efficient and customer-focused environment
Through visible, inclusive and inspiring leadership, you will create a culture where customer experience sits at the heart of every decision and every customer interaction
By maintaining a regular presence in the field, Technical Repair Centre and head office, you will build strong relationships with colleagues, understand operational challenges and support teams to deliver exceptional results
You will maximise sales through service opportunities, using every customer interaction to strengthen loyalty, drive revenue growth and increase market share across the UK and Ireland
Using customer insight, customer satisfaction measures and operational performance data, you will identify opportunities for improvement and lead initiatives that enhance customer experience, business performance and operational excellence
Through effective management of resources and service coverage, you will ensure customers receive a consistent, high-quality service experience while maximising efficiency, productivity and profitability
With a strong focus on people development and continuous improvement, you will create an environment where individuals feel valued, supported and empowered to achieve their full potential

What We Are Looking For

Extensive leadership experience managing large-scale operational, field-based or technical service teams
A proven track record of leading leaders and building high-performing teams across geographically dispersed operations
A visible and engaging leadership style, with the ability to build trust, inspire teams and create an inclusive culture
Experience delivering continuous improvement and transformational change programmes that drive customer, operational and commercial success
Strong stakeholder management and influencing skills, with the ability to build relationships and drive results across multiple functions
Excellent communication skills and the ability to engage, motivate and develop large teams
Strong organisational, analytical and project management skills, with the ability to balance strategic priorities and operational demands
Experience leading customer-facing operations and a passion for delivering exceptional customer experiences

Why Join Miele?

Our service operation plays a vital role in delivering customer loyalty, supporting sustainability and protecting the reputation of one of the world's most respected premium brands.

Every service interaction is an opportunity to strengthen our relationship with customers and demonstrate what makes Miele different. This role offers the opportunity to influence the future direction of Service within Miele, lead significant business improvement initiatives and make a lasting impact across the UK and Ireland.

What We Offer

Annual bonus opportunity of up to 2 month's salary
Company car
Generous discounts on Miele products for yourself, family and friends
Health cash plan and free eye tests
Discounted gym membership
Subsidised onsite café
Financial wellbeing support, recognition schemes and a comprehensive benefits package
Hybrid working approach, balancing time in the office, the field and home working

Additional Information

This is a full-time, permanent position with regular travel across the UK and Ireland. The role requires a visible leadership presence both in the field and at our headquarters.

Our UK headquarters is currently based in Abingdon and will relocate to Central Reading in early 2027 . The successful candidate will therefore need to be able to commute to Reading, with transitional arrangements discussed during the recruitment process.

At Miele, we are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all backgrounds and particularly encourage applications from women and individuals who are currently underrepresented in operational and technical leadership roles.

What matters most is your ability to inspire people, build trust and help our teams deliver exceptional experiences for our customers.

Apply Now

Refine Your Search

field service technician jobs in reading

Head of Field Service

IT Field Support Technician - T2 / Second Line

Associate Environmental Field Technician

Senior Environmental Technician

Commercial Appliance Field Service Technician

AHU Service Technician - Thames Valley - Trane UK Limited

TRAINEE OVEN CLEANING TECHNICIANS

Data Center Technician , Operations, IT, & Support Engineering

Field Service Engineer

Support Technician (EMEA Helpdesk)

Data Centre Technician , Data Centre Operations

Customer Support Technician

Forklift & Logistics Technician

Fitness Equipment Technician, Repair - South

Service Technician (m/f/d)

First Response Restoration Technician

Data Center Inventory & Asset Technician (DIAT)

First Line Technical Support Engineer

IT Field Technician

Trainee Pest Control Technician

I want to receive the latest job alerts for field service technician in reading

Explore jobs in more locations

Head of Field Service

Location: Field based with regular travel to Central Reading

Salary: Competitive

Your Responsibilities

What We Are Looking For

Why Join Miele?

What We Offer

Additional Information

Jobseeker tools

Employer Tools

Browse

Stay Connected