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Porsche Personal Case Manager

RAC -
Reading

Apply Now

Job details

Permanent
Up to £27,000 a year

Benefits

Free parking
Annual leave
Car scheme

Qualifications

Complaint handling
Microsoft Office
Customer support

Full job description

About The Role

Join the Porsche Customer Relations Hub – Powered by RAC

Role: Personal Case Manager
Location: Porsche HQ, Reading
Salary: Up to £27,000 + Excellent Benefits
Contract: Full-time, Permanent
Hybrid Working Available (Post-Probation)

Do you have a passion for delivering exceptional customer experiences?

Do you have a background in Contact Centres? If you know how to make customers feel truly valued, we want to hear from you.

As a Personal Case Manager at the Porsche Customer Relations Hub, you’ll be the voice of one of the world’s most iconic luxury brands. You’ll provide tailored, empathetic support to every customer, ensuring their experience reflects the prestige of the Porsche name.

Why Porsche?

Porsche isn’t just about high-performance cars—it’s about high-performance people. Our success is built on strong relationships and unforgettable customer care. That’s why we empower our Personal Case Managers to go beyond scripts and targets, and instead focus on bespoke solutions that build loyalty and trust.

What You’ll Be Doing

Be the first point of contact for Porsche customers via phone and email
Take ownership of enquiries and complaints, delivering timely, personalised resolutions
Handle FCA-regulated complaints with professionalism and care
Communicate clearly and empathetically across multiple channels
Collaborate with Porsche Centres and internal teams to ensure seamless service
Continuously grow your knowledge of Porsche products, services, and compliance standards
Tailor goodwill gestures to reflect each customer’s unique experience

What We’re Looking For

Proven experience in customer support within a Contact Centre Environment
Confident communicator with strong listening skills
Skilled in complaint handling and resolution
Comfortable using MS Office and CRM systems
Passionate about continuous improvement and customer satisfaction
Resilient, motivated, and able to thrive in a fast-paced team environment

What You’ll Get in Return

Flexible hybrid working after probation
Sociable hours: Monday–Friday 08:00–18:00, Saturday 09:00–13:00 (1 in 4 weekends)
27 days annual leave + bank holidays
Annual bonus based on company performance
Free RAC Ultimate Breakdown Cover from day one
Free parking, tea & coffee, and subsidised onsite restaurant
Access to Porsche experiences and exclusive team events
Car salary sacrifice scheme (including electric vehicles)
Confidential wellbeing support for you and your family
Colleague Share Scheme – share in RAC’s success!

Why Apply?

Be part of a prestigious luxury brand known for excellence
Join a fun, friendly, and driven team
Enjoy a supportive work culture that values your contribution
Build a career with real progression opportunities

We’re proud to be an inclusive employer and welcome applications from all backgrounds. If you’re ready to deliver customer care that’s worthy of the Porsche crest, apply today.

Apply Now

Refine Your Search

tailor jobs in reading

Porsche Personal Case Manager

Volunteer - Witness Care

Photographer & Videographer

Children's Community Respiratory Specialist Physiotherapist

Self Employed Seamstress

Junior Clinical Fellow

Supervisor - Reading (Oracle)

Part-time Forensic Administrator - HMP Huntercombe

Membership Sales Advisor - Full TIme

Alternative Provisions Tutor

Physiologist Graduate

Digital Training Assistant

Piercer

Supervisor

Personal Assistant/Project Support Officer

Technical Coordinator

Planner

Senior Commercial Manager, UK Beverages

Family and Systemic Psychotherapist - Eating Disorders

Forensic Administrator - Littlemore, Oxford

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