Department head Work, Jobs in Redbourn, Hrt (with Salaries)

Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Business Administration Officer
Luton Town Football Club —Luton
- Part-time
- Salesforce
- Writing skills
- Microsoft Office
Student Conduct Officer (Medicine)
Imperial College London —South Kensington
- £48,246 - £55,434 a year
- Full-time
- No degree
- Annual leave
10d
Head Chef
Aubrey Park Ltd —St Albans
- Up to £50,000 a year
- Weekend availability
- Management
- Cooking
- Hotel
Quick apply
3d
Casework Admin Manager
Crown Prosecution Service —St Albans
- £32,110 - £34,280 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Leadership
- Flexitime
3d
Head of PMO client
NHS England —London
- £94,356 - £108,814 a year
- Full-time
- Project management
- Annual leave
5d
Senior Operations Manager
Rd Operations —London
- £70,000 - £75,000 a year
- Hospitality
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
9h
Linen Porter
Leonardo Hotel London Watford —Watford
- Hotel
- Guest services
- Referral programme
Quick apply
Head of Department - Lettings (12 month FTC)
Savills —Harpenden
- Full-time
- Recruiting
- Annual leave
Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Employee discount
Quick apply
Business Analyst
Tes Global —London
- £60,000 - £80,000 a year
- Full-time
- Writing skills
- Presentation skills
- Machine learning
- Annual leave
- Employee assistance programme
Quick apply
School Caretaker
ST ALBANS HIGH SCHOOL FOR GIRLS —St Albans
- £31,854.97 a year
- Weekend availability
- Carpentry
- Computer literacy
- Maintenance
- Free parking
Quick apply
Gujarati-Speaking Befriender Volunteer
Creative Support —London
- Part-time
Project Administrator : Engineering
SABETI WAIN AEROSPACE LTD —High Wycombe
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Referral programme
Quick apply
Night Porter
Leonardo Hotel London Watford —Watford
- Night shift
- Hotel
- Cleaning
- Referral programme
Quick apply
Head, Business Operations Support
Delphi Care Solutions —Stevenage
- £40,000 a year
- Full-time
- Management
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
Night Receptionist
Leonardo Hotel London Watford —Watford
- Night shift
- Hotel
- Front desk
- Referral programme
Quick apply
Internal Sales
Fortus UK —Letchworth
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Annual leave
Quick apply
10d
Admissions Officer
Birkbeck University of London —London
- £31,234 - £34,827 a year
- Full-time
- Hybrid work
- Microsoft Office
- Data entry
- Communication skills
- Annual leave
Administrator Coordinator - Maritime
The International Transport Workers Federation (ITF) —London
- £62,796 a year
- Full-time
- Hybrid work
- CRM software
- English
- Microsoft Office
12d

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Head of Customer Experience

Stellify
London

Quick apply

Job details

£95,000 - £110,000 a year

Benefits

Company pension

Qualifications

CRM software
Process improvement
Internal department liaison
Team management

Full job description

Head of Customer Experience

London (office 3 to 4 days per week) | £95,000 to £110,000

Own the post-purchase customer experience for a high-growth online consumer business serving millions of customers a year. Reporting to the VP of Customer Experience, you'll lead the strategy and the team that decide how every customer journey and touchpoint works after the point of sale.

The product is complex and the stakes for customers are high: when they get in touch, it matters. Millions of customers, digital-first delivery, and contact that spikes at the moments people care most about. Designing journeys that work and bring commercial value to the organisation is one of the key success measures.

What you'll own

The post-purchase customer experience strategy: every journey, every touchpoint, and the decisions about how they change
Customer journey mapping and friction hunting: using data and customer insight to find where experiences break, then fixing the process rather than the symptom
The post-purchase communications strategy, working with the communications lead so every message earns its place
Alignment with contact centre operations: designed journeys that hold up against real volumes, real spikes and real operational constraints
The customer experience technology agenda: making sure the platforms behind the experience are doing what the strategy needs
A multidisciplinary team: mentoring, developing, and building a culture that ships improvements rather than decks

You'll work across Data and Insights, Product, Commercial, Finance, Workforce Planning and Customer Operations, and you'll be trusted to set the direction.

Our ideal applicant

A customer leader: currently leading a customer experience or customer journey function in a high-volume consumer business
Has worked where the product is complex and the customer's moment of need is high-stakes, and knows how that changes journey design
Proven at journey mapping and process improvement with measurable results, revenue or cost, attached
Fluent in customer experience technology, CRM platforms and what contact centre operations can actually absorb
Influences across departments without owning them: commercial, product and operational leaders take this person's calls
Strategic and analytical in equal measure, and clear when explaining complex things to people who are busy

The package

£95,000 to £110,000
London office, 3 to 4 days per week
Pension with employer contribution
25 days holiday plus bank holidays, rising with service
Personal training budget
Enhanced parental leave

Quick apply

Refine Your Search

department head jobs in redbourn, hrt

Head of Customer Experience

Business Administration Officer

Student Conduct Officer (Medicine)

Head Chef

Casework Admin Manager

Head of PMO client

Senior Operations Manager

Linen Porter

Head of Department - Lettings (12 month FTC)

Head of Customer Experience

Business Analyst

School Caretaker

Gujarati-Speaking Befriender Volunteer

Project Administrator : Engineering

Night Porter

Head, Business Operations Support

Night Receptionist

Internal Sales

Admissions Officer

Administrator Coordinator - Maritime

I want to receive the latest job alerts for department head in redbourn, hrt

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