Customer care specialist Work, Jobs in Redditch, Wor (with Salaries)

Customer Support Agent
Automoney Trust Limited —Redditch
- £26,000 - £30,000 a year
- Full-time
- Customer service
- English
- Data entry
- Life insurance
Quick apply
1h
Customer Support
Lloyds Banking Group —Birmingham
- Full-time
- Remote
- Customer service
- Financial services
1h
Pharmaceutical Delivery Driver
LF&E Refrigerated Transport —Bromsgrove
- £30,537 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Employee assistance programme
14h
Lloyds Banking Group Customer Support - Leamington Spa
Lloyds Banking Group —Leamington Spa
- £26,200 - £26,950 a year
- Full-time
- Customer service
- Financial services
- Banking
5d
Clinical Support Specialist
Steris —Birmingham
- Full-time
- Sales
- Contracts
- In-person
Quick apply
Talent Acquisition Specialist
LiveWest —Tewkesbury
- £35,000 - £42,000 a year
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
12d
AI Information Security Specialist
Standard Life —Birmingham
- £60,000 - £80,000 a year
- Part-time
- Hybrid work
- Financial services
- AI
- Annual leave
9d
Finance Assistant
Lake Chemicals and Minerals —Redditch
- Up to £28,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Accounting
Quick apply
2d
Specialist Training Officer - Domestic Abuse and Sexual Abuse
Coventry City Council —Coventry
- £39,152 - £46,142 a year
- Analysis skills
- Communication skills
- School
5d
Post Office Counter Clerk
TGJones —Bromsgrove
- £10.85 - £12.71 an hour
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
1d
Community Engagement Executive
Midlands Air Ambulance Charity —Worcester
- £26,000 - £28,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Store discount
Quick apply
Specialist Women's Criminal Justice Practitioner
GreenSquareAccord —Solihull
- £15.88 an hour
- Monday to Friday
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Clinical Systems Specialist
Alliance Medical Ltd —Warwick
- Full-time
- Customer service
- Organisational skills
- IT
Quick apply
11d
COSHH & Regulatory Data Coordinator – Innovation Services
Lake Chemicals and Minerals —Redditch
- Up to £26,000 a year
- Microsoft Excel
- Analysis skills
- Data entry
Quick apply
9d
Customer Claims Specialist
Allianz —Birmingham
- £24,000 - £30,000 a year
- Full-time
- Machine learning
- IT
- Communication skills
- Annual leave
- Employee discount
Retirement Housing Officer (Droitwich)
Platform Housing —Droitwich
- Up to £31,905 a year
- No weekends
- Annual leave
- Employee assistance programme
7d
Associate Specialist - CST
Amplity Health —Birmingham
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
20h
Imaging Administrator
Spire Healthcare —Birmingham
- Full-time
- Customer service
- Free parking
- Annual leave
Technical Support
Avensys UK Ltd —Kidderminster
- £55,000 a year
- Full-time
- Maintenance
- Plumbing
- IT
- Annual leave
- Sick pay
2h
Travel Experience Specialist
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave

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Customer Support Agent

Automoney Trust Limited
Redditch

Quick apply

Job details

Full-time
£26,000 - £30,000 a year
1 hour ago

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Driving Licence
Customer service
GCSE
English
Data entry
Customer support
Phone etiquette
Communication skills

Full job description

MOTOR FINANCE CUSTOMER SUPPORT AGENTS REQUIRED IN REDDITCH

Are you looking for a rewarding career in financial services within a firm that offers investment in your future and clear progression in your development?

Do you want to join an entrepreneurial firm and help Automoney become the UK’s largest specialist HP provider by 2028?

Do you live within 30 minutes commute of Redditch and want to join an office team based environment?

What do we offer our Customer Support Agents?

Starting basic salary of £26,000 - £30,000 per annum
25 days holiday plus an extra day for every 5 years’ service (max 30 days);
Option to buy and sell holiday;
Company contributed pension of 8% with Standard Life;
Private medical health care with BUPA;
Death in service benefit.

Sound good? This could be the position for you, so read on for more details.

What does the Automoney Customer Support Agent job look like?

Automoney is one of the UK’s leading specialist HP providers based in Redditch, West Midlands. Our goal is to become the market leader in the UK by 2028.

You will work in a dedicated team responsible for the management of motor finance customers, primarily assisting those who have fallen into arrears but also providing a support service for general customer enquiries.

Our service is delivered entirely via telephone and online so to be successful you need strong skills in both oral and written communication, with customer interaction via telephone, SMS, letter and email, along with the desire to be a proactive team player.

The Company is committed to delivering an exceptional customer experience by providing excellent personal service through assessing each customer’s individual circumstances and providing the most suitable solution whilst working within a regulated environment.

You will join our highly successful customer support team which has considerable experience and is highly respected in the industry.

What are the main responsibilities?

As a Customer Support Agent, you will have a varied role, where your responsibilities will include:

1. Supporting customers from the onset of payment difficulties until rehabilitation;

2. Proactively contacting customers to discuss current arrears and establish dialogue;

3. Responding positively, empathetically and promptly to varied forms of customer contact;

4. Providing solutions by negotiating tailored treatments for each and every customer;

5. Completing income & expenditure assessments to demonstrate affordability of arrangements;

6. Using skills and knowledge to ask open questions and, if necessary, challenge information gained;

7. Acting with sensitivity and recognition of customers in potentially vulnerable positions;

8. Escalating cases to default and subsequently, if applicable, obtaining recovery of the vehicle;

9. Liaising with third parties throughout the arrears management process;

10. Acting as first point of contact for customer complaints and recording the details accurately;

11. Undertaking security checks and vehicle checks using various in-house and external search tools;

12. Maintaining consistency and adherence to strict Company policies and all regulatory guidelines.

What we look for from our Motor Finance Customer Support Agents

To help you consider whether this role is right for you these are the personal attributes, skills, qualifications and background that will help your application. For us, you must:

Be educated to a good standard of secondary education including C-grades in Maths and English;
Be driven and self-motivated;

· Be quick to establish rapport and effective in communicating with clients and introducers;

Have the ability to multi-task;
Be able to work towards and deliver to targets and deadlines;
Be able to deliver excellent customer service;
Be exceptionally well organised;
Share our values and attitudes;
Aspire to the highest professional standards.

What are we looking for in our successful applicants?

Experience in the specialist finance sector is preferred but not essential as you will receive full training. We want people with drive and the desire to deliver world-class customer service. That way we ensure that our customers have the best possible outcome and experience with Automoney.

Experience tells us that people from a collections, customer service, call centre or similar background adapt most quickly to working in a specialist HP lender like us.

However, most of all we are looking for people with great attitudes and great values. Thirty six years of experience tells us great collectors have our values in their souls and we cannot train that. Either you have it or you don’t. We want to recruit good customer support agents with the potential to become outstanding performers who consistently deliver world class service to each and every customer.

If you feel you are the right candidate for this role then we would love to hear from you! So if you are interested please click on APPLY as soon as possible.

Job Type: Full-time

Pay: £26,000.00-£30,000.00 per year

Benefits:

Company pension
Life insurance
Private medical insurance

Application question(s):

Are you within a 30 minute commute of Redditch?

Education:

GCSE or equivalent (required)

Experience:

customer service: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer care specialist jobs in redditch, wor

Customer Support Agent

Customer Support

Pharmaceutical Delivery Driver

Lloyds Banking Group Customer Support - Leamington Spa

Clinical Support Specialist

Talent Acquisition Specialist

AI Information Security Specialist

Finance Assistant

Specialist Training Officer - Domestic Abuse and Sexual Abuse

Post Office Counter Clerk

Community Engagement Executive

Specialist Women's Criminal Justice Practitioner

Clinical Systems Specialist

COSHH & Regulatory Data Coordinator – Innovation Services

Customer Claims Specialist

Retirement Housing Officer (Droitwich)

Associate Specialist - CST

Imaging Administrator

Technical Support

Travel Experience Specialist

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