Helpdesk administrator Work, Jobs in Reigate, Sry (with Salaries)

Facilities Administrator - Helpdesk
Emcor —Horsham
- £30,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Digital Systems Manager
Apax —London
- £50,000 - £58,000 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
- Free parking
- Annual leave
Office/Helpdesk Administrator
ECMS Services —Sevenoaks
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
8d
Helpdesk Administrator
BGIS —London
- Full-time
- Customer service
- IT
- Communication skills
3d
Fresh Desk Administrator
Inspiration Healthcare Ltd —London
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
14d
IT Helpdesk/Systems Administrator
Fenris Creations —London
- Full-time
- Remote
- Assembly
- Travel
- Scripting
- Flexible schedule
- Life insurance
Quick apply
4d
Contract Administrator
JLL —London
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Onsite IT Support Specialist
Protocol 89 —London
- From £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
1d
Helpdesk Administrator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
IT Systems Administrator
Maintel —London
- Full-time
- Azure
- Maintenance
- Windows
- Free parking
- Employee discount
10d
Scheduling Administrator
Advantos Services —London
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
Helpdesk Administrator (12 Month FTC)
Skanska —London
- Computer skills
- Bereavement leave
Vacancy Project & Helpdesk Administrator
Mitie —Harmondsworth
- £35,000 a year
- Full-time
- Microsoft Excel
- PMP
- Project management
3d
Human Resources Administrator
Baily Garner —London
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Flexible schedule
Quick apply
IT Support & Systems Administrator
iPlace Global —London
- £26,000 - £38,000 a year
- Full-time
- In-person
- Communication skills
- Python
Quick apply
Facilities Coordinator - Admin
JIK-Integral UK Limited —Aldershot
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1h
Infrastructure Support Engineer
H-Tech Supports —Croydon
- £2,500 - £3,000 a month
- Full-time
- Azure
- English
- Windows
- Annual leave
Quick apply
7d
IT Helpdesk Specialist, UK
Similarweb —London
- Windows
- Microsoft Office
- Scripting
IT Service Desk Analyst
Legends Global (Europe) —London
- Microsoft Outlook
- Customer service
- Computer networking
Quick apply
Systems Administrator Industry Placement Year (London)
D. E. Shaw & Co., L.P. —London
- Project management
- Linux
- AI

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Facilities Administrator - Helpdesk

Emcor -
Horsham

Quick apply

Job details

Permanent | Full-time
£30,500 a year

Benefits

Cycle to work scheme
Annual leave
Discounted gym membership
Employee assistance programme
Paid volunteer time
Referral programme

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Filing
Organisational skills
Communication skills

Full job description

Role overview

Location: Horsham

Job Type: Permanent Full Time

Salary: £30,500 per annum

Working hours: Monday to Friday, 8:00 to 17:00

What you'll do:

Identify client requirements through telephone, Request Portal, and e-mail communications. Raise and manage to completion PPM and reactive Work Orders in a CAFM System to deliver KPIs.
Progress both colleagues and suppliers to ensure that EMCOR UK SLAs are met.
Record and respond to Compliments and Complaints.
Produce Quotations, chase approvals and arrange for work to be carried out via raising Purchase Orders to subcontractors and arranging for access to Site.
Maintain and update the CAFM Work Order Records to ensure complete clarity of job progress, managing Work in Progress and ensure timely closure.
Achieve closure of Work Orders to financial deadlines to ensure prompt payment.
Take ownership for managing Work Orders from the first telephone call through to client feedback following completed works and manage electronic filing.
Use your knowledge of a facilities environment to assign the best resources to the type of work being requested, overcome obstacles to completion, and proactively update stakeholders on the progress of works.
Identify improvements to standard procedures to ensure that controls exist, and information is shared to proactively protect against risks/service failure.
Develop strong relationships with the client, direct customers, colleagues, and subcontractors, sharing knowledge and experience with the wider team.
Support the Operational Teams with potential complaint situations and make effective steps to avoid and or resolve these situations and issue reporting in a timely manner, improve performance by identifying individual or trending issues or gaps in service.
To comply with instructions relating to security and confidentiality.
Support Finance Administrator with invoicing- monthly service and extra works.
Maintain paperwork and folder associated with facilities department- timesheets, delivery notes,
Ordering of goods for office services- uniform, cleaning consumables & equipment, stationery, H&S items etc.
Support the facilities team during busy periods or sickness/annual leave in room set-ups, post room duties, taking deliveries etc.
Act as Fire warden and first aider- Full training to be provided
Excellent planning and organisational skills with experience of working under pressure
Distribute tasks from the help desk to the relevant facilities team
Close tasks down after completion by the facilities team
Liaise with wider team members to ensure the best resolution, consistent with the contract
Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
Carry out monitoring of Agility data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's
This list is not exhaustive, and you may be asked to carry out additional duties from time to time to support the needs of the business.

About the role

Who you'll be:

Experience of delivering excellent customer service in a client facing environment.
Experience of working in a diverse, busy, and challenging environment.
Result Driven and the ability to plan, organise and work independently.
Effective organisational skills.
Excellent written and verbal communication skills.
Excellent attention to detail and understanding of numerical data.
Experience in managing complex administration using a CAFM System or equivalent.
Advanced knowledge of MS Outlook, Word, Excel & PowerPoint.
Takes ownership and accountability and demonstrates commitment, loyalty, and flexibility.
Knowledge of work permit process and clear understanding of risk Assessments and Method Statements.

EMCOR UK benefits

Holiday Buy Scheme - up to 5 days a year
Industry leading Maternity & Paternity Policies
Refer a Friend scheme – worth £500 per referral
GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
Extensive Learning & Development opportunities, including opportunities for progression.
Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
Bike To Work Scheme
Paid volunteering and charity days
Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

Quick apply

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helpdesk administrator jobs in reigate, sry

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