At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
The SWLEOC Scheduling Team coordinates approximately 450+ surgeries per month, fully utilising six theatres per day, six days a week. The scheduling team have to manage to 55 consultants schedules across the partnership complete nearly 6000 surgeries per year. The SWLEOC Administrative Support Team schedules around 600 virtual nurse appointments and 600 face-to-face Physical assessments each month.
The 2 successful candidate will be adaptable, dependable, resilient, organised, and possess strong communication skills. Candidates will be required to liaise with schedulers, nursing teams, and senior management while effectively prioritising workloads.
Successful candidates will have the opportunity to progress their careers within the NHS and build strong professional networks across GESH and our partner trusts. They will also develop their knowledge of medical terminology and gain a deeper understanding of surgical procedures and perioperative care.
Candidates will become part of a successful, award-winning team recognised for innovation, service excellence, and contributions to research and development.
Benefits:
- 27 days annual leave plus bank holidays ( Internal candidates will differ)
- Staff discounts and Blue Light Card discounts
- Opportunities for future development and career progression within the NHS
Candidates main duties
- Communicate with patients to set up a digital pre-assessment accounts
- Schedule patients virtual nurse and physical face to face appointments .
- Report to management any findings or issues
- Updating spreadsheets and localised computer systems
Candidate attributes and Key skills:
- Demonstrates interpersonal, verbal and written communication skills.
- Evidence of ability to prioritise workload with some direction.
- Proactive within scope of role.
- Able to identify when to seek advice and escalate complaints/problems.
- Team player with collegial working style and willingness to share responsibility
- Flexible, responsive approach to work.
- Committed to a “Patient/Client First” philosophy.
- Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives
- Computer literate
- Task prioritisation and organisation skills
- Understanding of the RTT Pathway ( not essential )
- Understanding of ICLIP ( not essential)
- At Least 6 months experience and administration environment
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [email protected]
Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.
Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.
Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.
References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.
Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.
Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.
Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.
Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
