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Billing Support Specialist

Bullhorn, Inc. -
Remote

Apply Now

Job details

Full-time
17 hours ago

Benefits

Company pension
Employee assistance programme
Referral programme

Qualifications

Customer service

Full job description

Bullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.

Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for continuous improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a challenging and rewarding workplace for everyone.

About the role…

Reporting to our EMEA Billing Manager of the Finance Team, the Billing Support Specialist will be responsible for working closely with the Technical Support, Sales, Professional Services, and Revenue teams to provide updates on customer statuses.

You will work with several departments to create an incredible customer experience with collection of past due invoices and incoming billing inquiries. You will proactively work with your manager and clients to properly maintain invoicing.

This role requires you to work cross functionally to solve complex questions and support our customers on a daily basis.

Billing Support is directly responsible for the collection efforts that drive Bullhorn's revenue targets while delivering an incredible customer experience.

A typical day will include...

Actively monitoring aging reports for past due customers and sending messaging when necessary
Daily collections calls to delinquent customers
Answering incoming billing related questions
Gathering the required information to help resolve any client inquiries efficiently
Extensively researching billing issues that are raised
Managing client expectations regarding estimated response time for issue resolution
Collaborating with team members to manage and escalate client inquiries

This job might be for you if...

You have loved every minute of your experience in customer service
You thrive on metrics driven goals and results
You are interested in joining the finance industry
You have previous collections or call centre type experience

What we offer...

Group Critical Illness, Group Income Protection, Group Life Assurance, Pension, Vision, EAP
Access to our Discounts and Wellbeing Portal
Optional from DAY ONE - Private Medical Coverage & Ride to Work Scheme
Unlimited Vacation
Quarterly paid volunteer days
Lucrative Employee Referral Program (eligible for prior to your first day)
Career development opportunities up/across Bullhorn

We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.

Apply Now

Refine Your Search

billing specialist jobs in remote

Billing Support Specialist

Payment Operations Specialist (Part-time)

Payroll Manager

Global Billing Administrator - Finance

Civil Costs Draftsperson - Remote

NetSuite Implementation Consultant

Team Lead, Business Intelligence

Surveyor

Valuation Surveyor

Financial Systems Project Manager (3E)

Product Solution Consultant Manager, E-invoicing

SPECIALIST LEASE EXTENSION & ENFRANCHISEMENT LAWYER – Salisbury, Andover, Amesbury or Fordingbridge offices

Product Manager - EMEA

Senior Solicitor (Digital Finance) - UK Remote

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