Service consultant Work, Jobs in Remote (with Salaries)

Technical Service Consultant
U.S. Bank National Association —Remote
- £32,470 - £38,200 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Financial services
13d
Professional Services & Customer Advisory Consultant - Semestry
Tribal Group —Remote
- £45,000 - £55,000 a year
- Remote
- Analysis skills
- Continuous improvement
- Travel
- Employee assistance programme
- Flexible schedule
8d
Leadership & Growth Mindset Consultant | Remote & Flexible
RiseBeyond.Today —Remote
- £25,000 - £240,000 a year
- Part-time
- Remote
- English
- Computer skills
- Leadership
- Work from home
- Flexible schedule
Quick apply
11d
Self Employed Estate Agent
London Property Consultants —Remote
- Remote
- Sales
- Customer service
- Administrative experience
- Flexitime
Quick apply
13d
Professional services Consultant
Tribal Group —Remote
- £45,000 - £50,000 a year
- Remote
- Travel
- IT
- AI
- Annual leave
- Employee assistance programme
Senior Procurement Consultant
Harris Computer Systems —Remote
- £325 a day
- Full-time
- Remote
- Microsoft Office
- Bachelor's degree
- No degree
- Annual leave
Junior Remediation Officer
Trinity Estates —Remote
- Monday to Friday
- Remote
- Maintenance
- Employee discount
- Referral programme
13d
Infor System21 Aurora ERP Consultant (Applications & Technical) Contract & Permanent
Total e solutions —Remote
- From £50,000 a year
- Part-time
- Remote
- Customer service
- ERP systems
- SQL
Quick apply
5d
Senior Service Desk Consultant - 3rd Line
Technology Services Group —Remote
- £45,000 a year
- Remote
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Immigration Consultant, EMEA
Envoy Global, Inc. —Remote
- Remote
- Microsoft Office
- Bachelor's degree
- No degree
- Work from home
- Flexible schedule
1d
Campaign Services Specialist
Airship —Remote
- Remote
- Oracle
- Salesforce
- JavaScript
- Annual leave
Pensions Project Consultant
XPS Pensions Group —Remote
- Full-time
- Remote
- Organisational skills
- Employee discount
- Referral programme
Health & Safety Lead
Happy Days Nurseries —Remote
- £45,000 - £50,000 a year
- Full-time
- Maintenance
- Travel
- Communication skills
- Annual leave
Team Manager - TPI Sales
Ecotricity —Remote
- £50,000 - £52,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Management
- Computer literacy
- Health & wellbeing programme
- Employee discount
Quick apply
14d
HRIS Change Consultant
Turning Point —Remote
- £65,000 - £70,000 a year
- Remote
- Human resources
- Annual leave
10d
At Apollo GraphQL
Apollo Graph —Remote
- Remote
- Azure
- Computer Science
- Sales
Professional Services Consultant
Illumio —Remote
- £75,000 - £90,000 a year
- Full-time
- Remote
- Azure
- AWS
- Project management
7d
Technical Project Manager
Holly Grove Consulting Limited —Remote
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Computer Science
- PMP
- Project management
- Work from home
Quick apply
14d
IT Consultant
Pet Xi Training —Remote
- £30,000 - £38,000 a year
- Remote
- Azure
- Microsoft Office
- Scripting
Property Sales Consultant
iamproperty & iamsold —Remote
- £28,000 a year
- Full-time
- Remote
- Sales
- Computer literacy
- Organisational skills
- Annual leave
Quick apply
7d

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Technical Service Consultant

U.S. Bank National Association -
Remote

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Job details

Full-time
£32,470 - £38,200 a year
13 days ago

Qualifications

CRM software
Salesforce
Technical support
User acceptance testing
Software testing
Financial services
Application support
Communication skills

Full job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

Responsibilities

Manage and own telephone and email support queries from customers, partners, and internal stakeholders.
Record, track, and manage customer queries and escalations within CRM systems, ensuring accurate documentation.
Adhere to agreed Service Level Agreements (SLAs) and response time targets.
Provide technical support, troubleshooting, and product guidance to customers and colleagues.
Act as an escalation point for complex customer issues that cannot be resolved at first contact.
Serve as a technical liaison between Customer Service and other business departments.
Develop and deliver technical training, coaching sessions, and product demonstrations for internal and external audiences.
Conduct quality audits of technical calls and provide feedback and coaching to advisors.
Create and maintain technical documentation, knowledge base articles, and user guides within Salesforce Knowledge.
Collaborate with internal teams to ensure product and service information remains accurate and up to date.
Investigate technical complaints, identify root causes, and provide recommendations for resolution and improvement.
Build and maintain relationships with third-party integration partners.
Drive continuous improvement initiatives, sharing best practices and identifying opportunities for enhanced efficiency.
Support system enhancements and testing activities, including smoke testing, UAT, and replication testing.
Attend and contribute to internal and external meetings, providing technical expertise and support.

Requirements

Previous experience in a technical support, application support, technical service desk, or customer service environment.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent verbal and written communication skills with the ability to explain technical concepts clearly.
Experience working with CRM systems; Salesforce experience is preferred.
Ability to manage multiple priorities and deliver results in a fast-paced environment.
Experience delivering training, coaching, or presentations to individuals and groups.
Strong attention to detail and commitment to maintaining accurate records and documentation.
Customer-focused approach with a passion for delivering high-quality service.
Ability to work collaboratively across multiple teams and stakeholders.
Experience creating technical documentation, knowledge base articles, or user guides.
Knowledge of software testing processes such as UAT and smoke testing is an advantage.
Experience within payments, fintech, e-commerce, or financial services environments is preferred.

Location expectations
This role is designated as home-based remote.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

Apply Now

Refine Your Search

service consultant jobs in remote

Technical Service Consultant

Professional Services & Customer Advisory Consultant - Semestry

Leadership & Growth Mindset Consultant | Remote & Flexible

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Professional services Consultant

Senior Procurement Consultant

Junior Remediation Officer

Infor System21 Aurora ERP Consultant (Applications & Technical) Contract & Permanent

Senior Service Desk Consultant - 3rd Line

Immigration Consultant, EMEA

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HRIS Change Consultant

At Apollo GraphQL

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IT Consultant

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