Head of customer service Work, Jobs in Ribchester, Lan (with Salaries)

Food Service Area Manager / Brand Manager
James Hall & Co Ltd —Preston
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
Sales Account Manager
Graham & Brown Holdings - a family of companies —Blackburn
- £39,686 - £44,095 a year
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Travel
Quick apply
5d
Fire Risk Assessment Validator
Walker Fire and Security —Preston
- From £25,000 a year
- Part-time
- Hybrid work
- CRM software
- Organisational skills
- Computer skills
- Referral programme
Quick apply
Admissions Administrator
University of Cumbria —Lancaster
- £26,707 - £30,378 a year
- Full-time
- Organisational skills
- IT
4d
Contract Manager
The James Mercer Group Ltd —Preston
- £52,000 - £56,000 a year
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Free parking
- Sick pay
Quick apply
Head of Projects
Evolve BG Ltd —Wigan
- Up to £70,000 a year
- PMP
- Leadership
- Communication skills
Quick apply
Sales Administrator
Bid Group ltd —Bolton
- From £24,784.50 a year
- Full-time
- Administrative experience
- Data entry
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Visual Merchandising Volunteer
British Heart Foundation —Blackburn
- Employee discount
Customer Service Administrator (6 Month FTC)
Sell UK Property Ltd —Burnley
- £26,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
14d
7.5t Service Driver
Garic Ltd —Bury
- £15.50 an hour
- Overtime
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
13d
Head of EHS EMEA
Flex LTD —Blackburn
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
13d
Head of Facilities Management
dnata Travel —Leyland
- Full-time
- Training & development
- Leadership
- Free parking
- Annual leave
Head of TechOps Delivery
Betfred —Manchester
- £85,000 - £100,000 a year
- Full-time
- Organisational skills
- Agile
- Leadership
Quick apply
Project Coordinator
Hardscape Products Ltd —Bolton
- From £28,000 a year
- Full-time
- Hybrid work
- Customer service
- ERP systems
- Organisational skills
- Profit sharing
- Sick pay
Quick apply
Deputy Manager
Toll House Inn —Lancaster
- Full-time
- Bar
- Supervising experience
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Credit Controller
IM Group Services Limited —Blackburn
- £30,000 - £35,000 a year
- Full-time
- Organisational skills
- Financial services
- In-person
Quick apply
6d
Senior Operations Manager - Multi-Site
Dunsters Farm —Bury
- Weekend availability
- Presentation skills
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Relations Team Leader
Skipton Building Society —Skipton
- £39,300 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
10d
Hospitality & Events Co-ordinator
Blackpool Football Club —Blackpool
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
Quick apply
22h
Customer Executive
Hain Celestial UK —Clitheroe
- Microsoft Powerpoint
- Business development
- Travel
Quick apply

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Food Service Area Manager / Brand Manager

James Hall & Co Ltd -
Preston

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Annual leave
Company pension
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

Hospitality
Succession planning
Stakeholder collaboration
Sales
Customer service
Coaching
Merchandising
Compliance audits
Cost control
Food safety and hygiene regulations
Retail team management
Talent pipeline development
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Store management
Cost reduction strategy
Food service experience
Training & development
Food safety
Retail management
Team motivation leadership
Analytics

Full job description

Based at our contemporary head office and distribution centre on the outskirts of Preston, James Hall & Co. Ltd. have been established for over 150 years proudly serving communities across the north of England as supplier and distributor to over 450 SPAR stores.

We are proud to be one of the biggest employers in Lancashire with over 4000 colleagues who represent our core values of passion, enterprise, and family every single day.

Contract Type: Permanent
Hours of work: 38 hours per week
Location: North West

About the Role
At James Hall & Co. Ltd., we are passionate about delivering exceptional food to go experiences across our company owned SPAR stores. We are now looking for a driven and commercially focused Food Services Area Manager to support and develop our stores across the region.
This is an exciting opportunity for someone with a strong background in food retail, hospitality, or multi-site management who thrives in a fast-paced environment and enjoys developing high-performing teams.
Here’s What You Can Expect to be Doing
As a Food Services Area Manager, you will work closely with Store Managers, Retail Area Managers, and Food Service teams to drive sales, improve standards, and deliver an outstanding customer experience across multiple locations.

Key responsibilities include:

Delivering store-specific action plans to improve sales, profitability, and overall performance across your area.
Conducting regular sales and performance reviews, using data and insight to identify trends, opportunities, and areas for improvement.
Identifying and implementing cost-saving opportunities without compromising product quality, customer service, or operational standards.
Maximising the effectiveness of promotions, seasonal launches, and product initiatives to drive sales growth and customer engagement.
Driving customer satisfaction through exceptional service standards, product quality, and speed of service.
Ensuring all products are consistently presented in line with company merchandising and brand standards.
Maintaining excellent food quality, availability, and operational standards across all stores.
Ensuring product availability throughout trading hours through effective planning, forecasting, and stock management.
Delivering consistency and operational excellence across all locations within your area.
Coaching, motivating, and developing store teams to create a culture of accountability, ownership, and continuous improvement.
Identifying succession opportunities and supporting the development of internal talent pipelines.
Leading from the front with a visible, hands-on approach in stores.
Building strong working relationships with Store Managers, Retail Area Managers, and wider support teams.
Using reporting tools and operational data to track performance and drive continuous improvement initiatives.
Ensuring full compliance with company policies, legal requirements, food safety standards, and operational procedures.
Conducting regular audits and compliance reviews, implementing corrective actions where required.
Supporting the training and development of both new and existing colleagues across the region.

A Few Things About You

We’re looking for someone who is:

A strong and inspiring leader who can motivate, engage, and develop high-performing teams across multiple locations.
Commercially aware with strong analytical skills and confident in interpreting data to turn insight into action.
Passionate about delivering excellent customer service and maintaining high operational standards.
An excellent communicator who can build strong relationships, influence others, and create a collaborative, accountable working culture.
Passionate about continuous improvement and always looking for ways to enhance performance, efficiency, and the customer experience.
Highly organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Proactive with a hands-on, “see it and fix it” approach.
Comfortable working across multiple sites and travelling regularly.
Experienced in retail, food service, hospitality, or multi-site operations.
Someone who thrives in a fast-paced and constantly evolving environment.

Why Join Us?
James Hall & Co. Ltd. have one simple vison: to still be in business in another 50 years!
To make this vision possible we need the best talent to join us on our journey. We are a family company and believe that if we look after our people, they will look after us.

Loyalty Pay - Celebrate your work anniversary with a little extra! You’ll earn an additional £0.25 per hour over the financial year, with the hourly amount increasing the longer you stay with us. Your total is paid as a lump sum in the month following your anniversary.
20% Staff Discount - Enjoy 20% off your shopping in our company-owned SPAR stores — perfect for those everyday essentials and treats.
Annual Leave- Start with a generous 30 days of annual leave, inclusive of Bank Holidays. Entitlement increases with length of service, rewarding your continued commitment.
Health & Wellbeing - All colleagues can access our on-site registered nurses and physiotherapist at Bowland View for confidential support. We also run a year-round programme of health and wellbeing initiatives covering physical, mental, and lifestyle topics.
Company Sick Pay - We offer a Company Sick Pay scheme to support you during periods of ill health, providing peace of mind when you need it most.
Pension & Life Insurance - You will be enrolled into the Nest pension scheme. After two years of service, you will also receive life insurance cover, offering added security for you and your loved ones.
Free Onsite Parking - All colleagues have access to free onsite parking, making your commute more convenient and cost-effective.
Learning & Development - Whether you're looking to build your career or gain new skills, our in-house team will support you with fully funded, accredited training and industry-recognised qualifications.
Grocery Aid Support - Access free, confidential, 24/7 support through Grocery Aid — offering expert advice and help on everything from mental health and financial concerns to legal issues and family support.

For more information about us and the benefits we offer, please head over to our careers page.

Please note if we receive a high number of applicants, we may close the advert early. We advise interested candidates to submit their applications promptly to avoid disappointment.

Quick apply

Refine Your Search

head of customer service jobs in ribchester, lan

Food Service Area Manager / Brand Manager

Sales Account Manager

Fire Risk Assessment Validator

Admissions Administrator

Contract Manager

Head of Projects

Sales Administrator

Visual Merchandising Volunteer

Customer Service Administrator (6 Month FTC)

7.5t Service Driver

Head of EHS EMEA

Head of Facilities Management

Head of TechOps Delivery

Project Coordinator

Deputy Manager

Credit Controller

Senior Operations Manager - Multi-Site

Customer Relations Team Leader

Hospitality & Events Co-ordinator

Customer Executive

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