Senior shift supervisor Work, Jobs in Richmond, Gtl (with Salaries)

Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
5d
Security Controller
Mitie —London
- £18.90 - £21.23 an hour
- Full-time
- Administrative experience
- Supervising experience
- IT
2d
Assistant Manager
Farmfoods —Hayes
- £31,449.00 - £35,306.88 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
Food and Beverage Assistant
Signature Senior Lifestyle —Kingston upon Thames
- £13.45 - £14.45 an hour
- 8 hour shift
- Nursing home
- Organisational skills
- Café
- Annual leave
- Employee assistance programme
PRODUCTION MANAGER - FACTORY BASED
GOLDSTEIN SALMON —London
- £38,000 - £45,000 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
Quick apply
4d
Senior High Intensity Therapist
West London NHS Trust —London
- £61,631 - £68,623 a year
- Full-time
5d
Club Operations Manager
The Limpsfield Club —Tandridge
- £34,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Free parking
- Gym membership
Quick apply
1d
Join the MS Webb K9 Team – Dog Handler Opportunities Available
M S Webb & Company Limited —London
- £38,000 - £44,000 a year
- Weekend availability
- Supervising experience
- Mentoring
- Construction
- Annual leave
Quick apply
10d
Reception Supervisor
Reception —South Kensington
- £30,576 a year
- Full-time
- Hospitality
- English
- Supervising experience
- Employee discount
- Referral programme
Quick apply
10d
Restaurant Senior Supervisor
Cocos Dining Experiences —London
- £13.00 - £14.50 an hour
- 12 hour shift
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
11d
Supervisor
The Coach Makers Arms —London
- £16.91 - £20.51 an hour
- Full-time
- Hospitality
- Team management
- Leadership
- Employee discount
Quick apply
Retail Team Leader
Warner Bros. Discovery —London
- £16.80 an hour
- Weekend availability
- Leadership
- Communication skills
- Employee discount
Supervisor
Supernova Burger —London
- £14.60 an hour
- Weekend availability
- Hospitality
- Supervising experience
- Leadership
- Annual leave
- Employee discount
Quick apply
8d
Commis Chef
Okawari —London
- From £12.71 an hour
- Part-time
- Hospitality
- Culinary experience
- Cooking
- Language training provided
- Employee discount
Quick apply
6h
Bar Supervisor
74 Duke —London
- Full-time
- Bar
- Leadership
- Restaurant
- Annual leave
- Employee discount
Quick apply
11d
Supervisor
The Builder's Arms —London
- £17.41 - £19.81 an hour
- Full-time
- Hospitality
- Team management
- Leadership
- Employee discount
Quick apply
2d
Supervisor
The Thomas Cubitt —London
- £16.91 - £20.51 an hour
- Full-time
- Hospitality
- Team management
- Leadership
- Employee discount
Quick apply
2d
Care Supervisor
Signature Senior Lifestyle —Surbiton
- £15.45 - £17.00 an hour
- 8 hour shift
- Nursing home
- Care plans
- Leadership
- Annual leave
- Employee assistance programme
7d
Senior Housekeeping Supervisor
The Montcalm Royal London House —London
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Restaurant Supervisor
Sloane Place Restaurant and Bar —London
- Up to £14.50 an hour
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply

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Control Centre Duty Manager

Keolis Amey Docklands 2025 Limited
London

Apply Now

Job details

Full-time
£90,450.17 a year
5 days ago

Benefits

Season ticket loan
Company pension
Free or subsidised travel
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Advert

KeolisAmey Docklands (KAD) operates and maintains the Docklands Light Railway (DLR) on behalf of Transport for London. Every day we deliver a safe, reliable and customer-focused railway connecting communities across London.

As we continue to deliver our KAD25 franchise commitments, we are looking for an experienced operational leader to join our Service Delivery team as a Control Centre Duty Manager. This is a critical safety leadership role, responsible for directing railway operations in real time and ensuring the safe and efficient delivery of services across the DLR network.

The Role

Reporting to the Head of Control Centre, the Control Centre Duty Manager is responsible for managing the operational railway service during their shift, ensuring the safe operation of the network whilst delivering performance, customer service and contractual targets.

As the senior operational manager on duty outside normal office hours, you will lead responses to service disruption, operational incidents and emergencies, coordinating control room teams, operational colleagues and external stakeholders to minimise customer impact and restore normal service as quickly and safely as possible.

This role is ideally suited to an experienced operational leader who thrives in a fast-paced environment, demonstrates strong leadership under pressure, develops high-performing teams and is passionate about delivering service excellence every day.

What You'll Do

Lead the safe and efficient operation of the DLR network during your shift.
Provide leadership and direction to Control Centre Supervisors, Controllers, Technicians, Information Assistants and Depot Assistants.
Manage operational incidents, service disruption and emergency situations, ensuring appropriate decisions are made and resources deployed effectively.
Act as the senior operational decision-maker outside normal business hours.
Liaise with emergency services, infrastructure teams and operational departments to restore service safely and efficiently.
Monitor operational performance, identifying emerging risks, trends and opportunities for improvement.
Ensure customers and colleagues receive accurate, timely and consistent information during service disruption.
Lead, motivate and develop teams, supporting competence management, performance development and colleague wellbeing.
Investigate operational incidents, identifying lessons and opportunities for continuous improvement.
Support the development of operational procedures, contingency plans and service recovery strategies.
Deputise for the Head of Control Centre when required.

What You'll Need

Essential

Significant experience within a railway, transport, emergency response or other safety-critical operational environment.
Experience leading operational teams within a live control room, operations centre or similar environment.
Strong knowledge of operational incident management, service recovery and emergency response.
Experience applying operational rules, procedures and risk controls within a safety-critical environment.
Experience leading, developing and motivating teams in a fast-paced, high-pressure environment.
Strong decision-making skills with the ability to remain calm under pressure.
Excellent communication, influencing and stakeholder management skills.
Strong analytical, problem-solving and organisational skills.
Good understanding of customer service and operational performance delivery.

Desirable

Experience within a railway control centre environment.
Understanding of railway signalling, rolling stock and operational systems.
Knowledge of rail performance regimes and contractual service delivery arrangements.
Experience producing operational procedures, contingency plans, and business continuity arrangements.
Experience managing competence and operational performance frameworks.Experience operating within an incident command, crisis management, or emergency response framework.

What We Offer

As part of the Transport for London family, we offer a range of excellent benefits including:

Free travel on the TfL network for you and a nominated partner or family member living at the same address.
75% discount on National Rail Season Tickets.
Defined Contribution Pension Scheme with up to 10% employer contribution.
Interest-free season ticket loan.
Access to healthcare services through Doctor Care Anywhere.
Discounts, rewards and wellbeing support through Perkbox.

Join Us

If you are an experienced operational leader who can make confident decisions under pressure, inspire high-performing teams and deliver safe, reliable railway operations, we'd love to hear from you.

Apply today and help us deliver Service Excellence Every Day.

Closing Date 28th June 2026

Apply Now

Refine Your Search

senior shift supervisor jobs in richmond, gtl

Control Centre Duty Manager

Security Controller

Assistant Manager

Food and Beverage Assistant

PRODUCTION MANAGER - FACTORY BASED

Senior High Intensity Therapist

Club Operations Manager

Join the MS Webb K9 Team – Dog Handler Opportunities Available

Reception Supervisor

Restaurant Senior Supervisor

Supervisor

Retail Team Leader

Supervisor

Commis Chef

Bar Supervisor

Supervisor

Supervisor

Care Supervisor

Senior Housekeeping Supervisor

Restaurant Supervisor

I want to receive the latest job alerts for senior shift supervisor in richmond, gtl

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