Full time Work, Jobs in Ringmer, Esx (with Salaries)

Reactive Customer Service Administrator
One Stop Kitchens Ltd —Hailsham
- £25,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
Quick apply
4d
Retail Sales Adviser - 38 hrs Per Week - Lewes
Appscape LTD —Lewes
- £13.45 an hour
- Full-time
- Customer service
- Travel
- In-person
- Store discount
- Employee discount
Quick apply
14d
OPERATIONS COORDINATOR / PA
screendog productions —Brighton
- £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
8d
Fish Fryer
Seafront food —Brighton and Hove
- £2,200 - £3,000 a month
- Part-time
- Serving
- Culinary experience
- Cooking
Quick apply
Customer Service & Operations Executive
Campsites.co.uk —Haywards Heath
- £26,000 - £27,750 a year
- Full-time
- In-person
- Communication skills
- Sick pay
Quick apply
5d
Store Assistant
Cash Converters —Eastbourne
- Up to £28,000 a year
- Full-time
- Microsoft Word
- In-person
- Communication skills
Quick apply
10d
Music Publishing Administrator
Identity Music Ltd —Royal Tunbridge Wells
- £30,000 a year
- Full-time
- Google Suite
- Microsoft Excel
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Welfare Benefits Advisor
Hastings Advice and Representation Centre —St Leonards-on-Sea
- £28,598 - £31,022 a year
- Full-time
- Travel
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
Office Administrator
Herbert Scott —Lewes
- £25,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
- Sick pay
Quick apply
1d
Support Worker
Active Prospects —Peacehaven
- £15.47 an hour
- Full-time
- Employee assistance programme
Quick apply
10d
Accounts Administrator - Full Time
Carritech Limited —Lewes
- £28,000 - £32,000 a year
- Part-time
- ERP systems
- Accounting
- Organisational skills
Quick apply
2d
Sales
The Inferno Organisation —Brighton
- £24,420 - £30,000 a year
- Part-time
- Sales
- Customer service
- IT
- Flexitime
- Referral programme
Quick apply
Food Production Operative
Masons Meats Limited —Crowborough
- £29,000 - £32,000 a year
- Full-time
Quick apply
Junior Transport Planner
Bridger Transport Limited —Tonbridge
- £32,000 a year
- Full-time
- No experience needed
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
11d
Gardening operative
Keep It Green Garden Maintenance Limited —Sussex
- £100 - £140 a day
- Part-time
- Driving
Quick apply
1d
Postperson with Driving
Royal Mail Group —Uckfield
- Part-time
- Employee discount
Barista
Chartwells —Brighton
- £13.45 an hour
- Full-time
- Customer service
- Employee discount
10d
Barista
Costa Limited —Maresfield
- £13.12 - £15.12 an hour
- Full-time
- Fast casual restaurant
- Communication skills
- Employee discount
Early Years Assistant- Unqualified
Happy Days Nurseries —Haywards Heath
- Up to £26,436.80 a year
- Full-time
- Annual leave
Venue Manager
Hawthbush Farm —Heathfield
- £30,000 a year
- Part-time
- Hospitality
- Bar
- Organisational skills
Quick apply
11d

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Reactive Customer Service Administrator

One Stop Kitchens Ltd
Hailsham

Quick apply

Job details

Full-time
£25,000 a year
4 days ago

Benefits

Free parking
Company pension
Private medical insurance
On-site parking

Qualifications

Customer service
Facilities management
Maintenance
Catering
Microsoft Office
IT
Communication skills

Full job description

About the Role

We are looking for a highly organised and proactive Reactive Customer Service Administrator to join our growing commercial kitchen maintenance team. This is a fast-paced role where no two days are the same. You'll be responsible for managing reactive service requests, booking breakdowns, and ensuring customers receive outstanding service from the moment they report an issue through to completion.

If you're confident on the phone, enjoy problem-solving, and thrive in a busy environment, we'd love to hear from you.

Key Responsibilities

Answer incoming calls and emails from customers reporting breakdowns and service requests.
Log and manage jobs using our CRM/service management system.
Book in reactive breakdowns and ensure engineers have the information they need.
Chase outstanding jobs, parts, and updates to ensure timely completion.
Provide regular updates to customers on the progress of their jobs.
Liaise with engineers, suppliers, and customers to resolve issues efficiently.
Prioritise urgent breakdowns and ensure they are dealt with promptly.
Maintain accurate records and keep all job information up to date.
Monitor open jobs and proactively follow them through to completion.
Work towards and maintain departmental Key Performance Indicators (KPIs), including response times, job progression, customer communication, and service delivery targets.
Be aware of service level agreements (SLAs) and ensure jobs are managed in line with customer expectations and company standards.
Follow up completed works to ensure customer satisfaction.
Support the service team with general administration and day-to-day operations.
Deliver a high standard of customer service at every stage of the process.

What We're Looking For

Excellent communication skills and confidence speaking on the phone.
Strong customer service experience with a professional and friendly manner.
Highly organised with the ability to multitask in a busy environment.
Ability to work under pressure and prioritise competing demands.
Experience using CRM or job management systems (preferred but not essential).
Good IT skills, including Microsoft Office and email systems.
A proactive attitude with the ability to chase jobs and see them through to completion.
An understanding of working towards KPIs and meeting service performance targets.
Strong attention to detail and excellent problem-solving skills.
A positive team player with a willingness to help wherever needed.

Desirable Experience

Previous experience in a customer service or service administration role.
Experience within facilities management, engineering, maintenance, or commercial catering equipment industries would be advantageous.
Experience handling reactive maintenance or breakdown calls is a bonus.

What We Offer

Full-time, permanent position.
Competitive salary based on experience.
Training and development opportunities.
Supportive and friendly team environment.
Opportunity to grow within a well-established commercial kitchen services company.

Ideal Candidate

You are organised, proactive, and enjoy working in a fast-paced environment. You take ownership of your workload, communicate confidently with customers and engineers, understand the importance of achieving KPIs and service targets, and are committed to delivering excellent customer service while ensuring jobs are followed through from start to finish.

Pay: £25,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

full time jobs in ringmer, esx

Reactive Customer Service Administrator

Retail Sales Adviser - 38 hrs Per Week - Lewes

OPERATIONS COORDINATOR / PA

Fish Fryer

Customer Service & Operations Executive

Store Assistant

Music Publishing Administrator

Welfare Benefits Advisor

Office Administrator

Support Worker

Accounts Administrator - Full Time

Sales

Food Production Operative

Junior Transport Planner

Gardening operative

Postperson with Driving

Barista

Barista

Early Years Assistant- Unqualified

Venue Manager

I want to receive the latest job alerts for full time in ringmer, esx

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