Change manager Work, Jobs in Ringwood South, Ham (with Salaries)

Operations Manager
Churchill Retirement PLC —Ringwood
- Training & development
- Time management
- Annual leave
- Employee assistance programme
Business Change Manager
Bournemouth University —Bournemouth
- £39,906 - £46,049 a year
- Hybrid work
- University
- Annual leave
- Flexitime
Senior Business Change Manager
SSE —Poole
- £59,000 - £89,000 a year
- Full-time
- Agile
- Employee discount
10d
Head of Health & Safety Europe / Director HSE Europe.
Boralex —Ringwood
- Hybrid work
- Master's degree
- Analysis skills
- Continuous improvement
Quick apply
Global Commodity Manager
Yunex Traffic —Bournemouth
- Full-time
- Engineering
- English
- Analysis skills
Revenue & Distribution Manager
Oceana Hotels Bournemouth —Bournemouth
- Full-time
- Hotel
- Data entry
- In-person
Quick apply
Contracts Manager
SSE —New Forest
- £51,600 - £77,400 a year
- Contracts
- Communication skills
- Employee discount
Sales Centre Manager
Bidfood —Salisbury
- £47,500 a year
- Training & development
- Communication skills
- Employee discount
Quick apply
Capture Manager
Leidos —Whiteley
- £75,800 - £99,800 a year
- Full-time
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
Project Manager
Curtiss-Wright —Wimborne
- Full-time
- Bachelor's degree
- Conflict management
- Mentoring
Service Director (Operations)
Dorset HealthCare University NHS Foundation Trust —Poole
- £112,782 - £129,783 a year
- Full-time
- Continuous improvement
- Team management
8d
Maintenance Lead - Brewing
Molson Coors Brewing Company —Worth Matravers
- £83,200 - £109,200 a year
- Maintenance
- Bachelor's degree
- Continuous improvement
- Health & wellbeing programme
- Annual leave
Stores and Inventory Manager
Caterpillar —Wimborne
- £49,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Annual leave
- Referral programme
1d
Document Controller
UK Health Security Agency —Porton
- £33,422 - £40,731 a year
- Full-time
- Presentation skills
- No degree
- Business
Director of Estates, Environment and Facilities
University Hospitals Dorset NHS Foundation Trust —Bournemouth
- £112,782 - £129,783 a year
- Full-time
9d
XLR Executive Coordinator
Bournemouth Airport —Bournemouth
- £13.78 an hour
- Weekend availability
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Shift Manager (Twilight shift)
Wrights Foodservice ltd —Poole
- £34,000 - £40,000 a year
- Full-time
- Supervising experience
- Team management
- Warehouse experience
- Free parking
- Annual leave
Quick apply
11d
Channel Sales Manager - South UK M/F
Hirsch UK —Poole
- £55,000 - £72,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Travel
Quick apply
Regional Operations Manager
Evri —Southampton
- £45,000 - £50,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
2d
Timetable & Attendance Manager
Health Sciences University —Bournemouth
- £31,624 - £36,419 a year
- Full-time
- Management
- Data analysis skills
- University
- Free parking
- Annual leave
Quick apply
3d

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Operations Manager

Churchill Retirement PLC -
Ringwood

Apply Now

Job details

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service call handling
Stakeholder liaison
Complaint handling
Change leadership
Management reporting
Training & development
Team motivation leadership
Time management
Rota coordination

Full job description

Job title: Operations Manager

Location: Office based at Careline Support Ltd, in Ringwood

Careline Support Ltd are now recruiting for an Operations Manager to lead our call centre team in Ringwood, Hampshire.

Reporting to the Commercial Director, you will be a seasoned Manager, able to encapsulate our vision for growth and take us forward.

Our busy team have already seen continuous and rapid growth since launching in January 2020, with our Careline Operators providing a dedicated telephone service for emergencies and non-emergencies around the clock, to retired Homeowners right across the UK.

About the role

As Operations Manager you will have overall accountability for operational and alarm receiving functions, Operators, Supervisors and Real-time Managers. Your remit will encompass the operational efficiency of the call centre, resource levels, management of colleagues and compliance, ensuring that the call centre meets high quality call standards, reporting, complaints handling and database administration.

Key responsibilities for this role will include:

Continual organisational change, leadership and improvement to exceed customer expectations
Effective management and monitoring of operational KPIs and performance, forecasting and informing business strategy
Analysis and reporting on key deliverables
Driving operational team standards, motivating and coaching for high performance
Resource planning, overtime management and shift optimisation
HR responsibilities such as performance and absence management, recruitment and training
Complaints escalation; conducting operational client review meetings where necessary
Liaison with key stakeholders at all levels including customers, internal colleagues, suppliers and Executive Board
Insight into external marketing influences, competitors and opportunities, continually ensure the website is fit for purpose and support with new business development
Budget holder

About you

Most importantly, your CV will demonstrate that you are a highly accomplished Manager with in-depth experience of call centre operations.

It would be advantageous if your background includes experience of a Careline or Telecare function but this is not essential.

In addition, you will be able to:

Provide clear direction, inspire, motivate and coordinate teams
Develop people through delegation, empowerment and coaching
Quickly understand complex issues, use rational judgment with a methodical approach, being solutions oriented
Collaborative and communicative in style with an excellent standard of written and spoken English
Sound financial awareness and numerical ability
Demonstrate excellent time management, prioritization and ability to multi-task
Self-motivated, driven and resilient to meet and exceed targets and objectives
Robust nature, able to work under pressure
Flexible and creative, able to adapt quickly within a growing and changing marketplace with great commercial acumen
Role-model and ambassador for Careline Support

Your rewards

Competitive salary
Company car or car allowance
25 days annual leave, plus Bank holidays
Extra day off on your Birthday
BUPA private medical insurance for yourself and partner
Life assurance (2x salary)
Health screening
Eye care vouchers
John Lewis vouchers for expectant parents
Reward card
Employee Assistance programme
Rewards for colleague, client and land referrals
Group pension scheme
Opportunities for CPD and career progression across the group

About us

As part of the Churchill Retirement group of companies, Careline Support Ltd provides a telephone support service to over 11,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

We are looking for the very best person to join our business and be part of the next exciting chapter. If you feel you have the skills and attributes to make a difference and lead our team, apply today!

We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.

Apply Now

Refine Your Search

change manager jobs in ringwood south, ham

Operations Manager

Business Change Manager

Senior Business Change Manager

Head of Health & Safety Europe / Director HSE Europe.

Global Commodity Manager

Revenue & Distribution Manager

Contracts Manager

Sales Centre Manager

Capture Manager

Project Manager

Service Director (Operations)

Maintenance Lead - Brewing

Stores and Inventory Manager

Document Controller

Director of Estates, Environment and Facilities

XLR Executive Coordinator

Shift Manager (Twilight shift)

Channel Sales Manager - South UK M/F

Regional Operations Manager

Timetable & Attendance Manager

I want to receive the latest job alerts for change manager in ringwood south, ham

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