Customer service team lead Work, Jobs in Ripley, Dby (with Salaries)

Customer Support Team Leader & Account Manager
Staytite —Nottingham
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
3d
Customer & Sales Support Team Leader
Keystone Group —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
7d
New Business Sales / Lead Generator
LOBO Systems Ltd —Derby
- £30,000 - £45,000 a year
- Full-time
- CRM software
- Phone etiquette
- Free parking
- Annual leave
Quick apply
1d
Complaints Resolution Lead
Futures Housing Group —Derby
- £42,343 a year
- Full-time
- Analysis skills
1d
Team Leader
LRG —Derby
- CRM software
- Organisational skills
- Leadership
Quick apply
Programme Delivery Lead
Riviera Travel —Burton-On-Trent
- £590 - £680 a day
- Full-time
- Hybrid work
- PMP
- ERP systems
- Agile
Quick apply
2d
Service Desk Team Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
9d
Solution Lead - Cloud & AI
Babble Cloud —Burton-On-Trent
- Full-time
- Sales
- Business development
- SharePoint
- Annual leave
- Sick pay
Quick apply
Team Leader
NEXT —Nottingham
- £13.84 an hour
- Full-time
- Customer service
8d
Managed Services Team Leader
MHR INTERNATIONAL UK LIMITED —Nottingham
- Management
- Leadership
- Communication skills
- Employee discount
- Referral programme
10d
Technical Lead - Device Management
Managed Services —Nottingham
- Full-time
- Analysis skills
- Mentoring
- Scripting
- Free parking
Quick apply
RTSM Study Project Lead - Level 1
4G Clinical, LLC —Nottingham
- Full-time
- Customer service
- Bachelor's degree
- IT
Quick apply
Hospitality Sector Lead
HLM Architects —Sheffield
- Hospitality
- Hotel
- Continuous improvement
Nottingham Crew Team Lead (Part-Time)
Fatface Corporation —Nottingham
- Part-time
- Customer service
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
2d
Front of House Team Member / Supervisor (Depending on Experience)
HEMISPHERE RP LTD —Nottingham
- £12.71 - £15.00 an hour
- Part-time
- Hospitality
- Bar
- Customer service
- Employee discount
Quick apply
9d
Main - Team Leader - Sheffield Rail
WHSmith Travel —Sheffield
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
1d

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Customer Support Team Leader & Account Manager

Staytite -
Nottingham

Quick apply

Job details

Full-time
£40,000 - £50,000 a year
3 days ago

Benefits

Company pension

Qualifications

CRM software
Sales
Customer service
Microsoft Office
Continuous improvement
Team management
Organisational skills
Account management
Leadership
Communication skills

Full job description

Customer Support Team Leader & Account Manager

Sherwood Business Park, Nottingham

Competitive Salary + Bonus + Benefits

Lead People. Drive Customer Excellence. Grow Key Accounts.

Staytite Group is looking for a Customer Support Team Leader & Account Manager to lead our Customer Support Executive team while managing a portfolio of strategic customer accounts. This is a fantastic opportunity to join a well-established, family-owned business where you can make a real impact on both customer experience and business growth.

About Staytite Group

Established in 1978, Staytite has built a strong reputation as a specialist in industrial fastening solutions. Operating from locations in High Wycombe and Nottingham, with international distribution hubs in Dubai and Shanghai, we support customers across a wide range of global markets.

As part of the wider Staytite Group, we are committed to creating long-term partnerships, delivering exceptional service, and investing in our people.

The Opportunity

This is a hybrid leadership role combining team management (70%) and account management (30%).

You'll lead and develop our Customer Support Executive team, driving performance, service excellence, and continuous improvement, while also managing key customer relationships to support retention, growth, and profitability.

What You'll Be Doing

Team Leadership & Operational Excellence

Lead, motivate and develop a high-performing Customer Support team.

Conduct regular one-to-ones, performance reviews and development plans.

Coach and mentor team members to maximise engagement and performance.

Manage workloads, priorities and resources to ensure service targets are achieved.

Monitor KPIs and implement improvement initiatives.

Identify training and development opportunities.

Handle performance, attendance and employee relations matters.

Act as the escalation point for complex customer issues.

Review and improve processes, SOPs and operational efficiency.

Collaborate with Sales, Purchasing and Operations teams to deliver an outstanding customer experience.

Customer Experience

Ensure customer enquiries, quotations and orders are handled efficiently and professionally.

Champion a customer-first culture across the business.

Monitor customer feedback and implement service improvements.

Maintain consistently high service standards across all customer touchpoints.

Account Management & Commercial Growth

Manage a portfolio of strategic customer accounts.

Build strong, long-term customer relationships.

Identify opportunities for account growth, increased revenue and margin improvement.

Conduct customer reviews and business meetings.

Support forecasting, reporting and commercial planning.

Deliver solutions that meet customer needs while supporting business objectives.

What We're Looking For

Essential

Minimum 5 years' experience in account management, sales, senior customer service, or a similar customer-facing role.

Proven experience leading or managing a team.

Strong commercial awareness and experience supporting business growth.

Excellent communication and relationship-building skills.

Experience using CRM systems and Microsoft Office.

Ability to analyse data, identify trends and make informed decisions.

Strong organisational skills with the ability to manage multiple priorities.

Desirable

Experience within the fastener, engineering, or industrial sector.

Financial awareness including budgeting and margin management.

Personal Qualities

Customer-focused and commercially driven.

Inspiring and collaborative leader.

Highly accountable and results oriented.

Resilient, adaptable, and proactive.

Continuous improvement mindset with strong problem-solving skills.

Why Join Staytite?

This is a unique opportunity to join a growing business where you'll have the autonomy to shape customer support performance, develop people, and build lasting customer relationships.

You'll be part of a company that values expertise, teamwork, continuous improvement and long-term success.

Benefits

Competitive Salary

Performance Bonus Scheme

5% Employee / 5% Employer Pension Contributions

24 Days Holiday + Bank Holidays

Birthday Leave

Health Cash Plan

Long Service Awards

Apply Now

If you're an ambitious customer service leader who enjoys developing people, improving performance and building strong customer relationships, we'd love to hear from you.

Join Staytite Group and help us deliver exceptional service while driving sustainable growth for our customers and our business.

Quick apply

Refine Your Search

customer service team lead jobs in ripley, dby

Customer Support Team Leader & Account Manager

Customer & Sales Support Team Leader

New Business Sales / Lead Generator

Complaints Resolution Lead

Team Leader

Programme Delivery Lead

Service Desk Team Manager

Solution Lead - Cloud & AI

Team Leader

Managed Services Team Leader

Technical Lead - Device Management

RTSM Study Project Lead - Level 1

Hospitality Sector Lead

Nottingham Crew Team Lead (Part-Time)

Front of House Team Member / Supervisor (Depending on Experience)

Main - Team Leader - Sheffield Rail

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